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24 Cards in this Set

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COMMUNICATION IS NOT THE MESSAGE THAT WAS INTENDED BUT RATHER THE MESSAGE THAT WAS RECEIVED. THE STATEMENT THAT BEST HELPS EXPLAIN THIS IS
A. CLEAN COMMUNICATION CAN ENSURE THE CLIENT WILL RECEIVE THE MESSAGE INTENDED
B. SINCERITY IN COMMUNICATION IS THE RESPONSABILITY OF THE SENDER AND THE RECEIVER
C. ATTENTION TO PERSONAL SPACE CAN MINIMIZE MISINTERPRETATION OF COMMUNICATION
D. CONTEXTUAL FACTORS, SUCH AS ATTITUDES, VALUES, BELIEFS, AND SELF-CONCEPT, INFLUENCE COMMUNICATION
D.CONTEXTUAL FACTORS, SUCH AS ATTITUDES, VALUES, BELIEFS, AND SELF-CONCEPT, INFLUENCE COMMUNICATION
THE NURSE DEMONSTRATES ACTIVE LISTENING BY:
A. AGREEING WITH THE PATIENT
B. REPAEATING EBERYTHING THE CLIENT HAS TO SAY TO CLARIFY
C. ASSUMING A RELAXED POSITION AND LEANING TOWARD THE CLIENT
D. SMILING AND NODDING CONTINUOUSLY THROUGHOUT THE INTERVIEW
C. ADDUMING A RELAXED POSTURE AND LEANING TOWARD THE CLIENT
THE NURSE BUILDS HELPING, CARING RELATIONSHIPS BY:
A. USING TOUCH FOR CALMING AND COMFORT
B. ESTABLISHING TRUST AND DEMONSTRATING EMPATHY
C. NOT ASKING THE PATIENT TO DO ANYTHING PAINFUL
D. BEING SYMPATHETIC AND PROTECTIVE OF THE CLIENT
B. ESTABLISHING TRUST AND DEMONSTRATING EMPATHY
GENDER INFLUENCES HOW A PERSON THINKS, ACTS, FEELS, AND COMMUNICATES. IN WESTERN CULTURE IT IS IMPORTANT FOR THE NURSE TO REMEMBER WHEN HE IS TRYING TO BE SENSITIVE TO GENDER IN COMMUNICATING THAT
A. MALES COMMUNICATE TO ACHIEVE GOALS, ESTABLISH INDIVIDUAL STATUS AND AUTHORITY, AND COMPETE FOR ATTENTION AND POWER
B. MALES USE INDIRECT COMMUNICATION TO MEET THEIR NEEDS, WHEREAS FEMALES COMMUNICATE DIRECTLY
C. MALES GROW UP USING AGGRESSIVE COMMUNICATION WHEREAS FEMALES USE PASSIVE COMMUNICATION
D. MALES AND FEMALES SHOULD BE TREATED EQUALLY THEREFORE IT SERVES NO PURPOSE TO DISTINGUISH BETWEEN GENDERS IN COMMUNICATION
A. MALES COMMUNICATE TO ACHIEVE GOALS, ESTABISH INDIVIDUAL STATUS AND AUTHORITY, AND COMPETE FOR ATTENTION AND POWER
THE STATEMENT THAT BEST EXPLAINS THE ROLE OF COLLABORATION WITH OTHERS FOR THE CLIENTS PLAC OF CARE IS THE PROFESSIONAL NURSE:
A. COLLABORATES WITH COLLEAGUES AND THE CLIENTS FAMILY TO PROVIDE COMBINED EXPERTISE IN PLANNING CARE
B. CONSULTS THE PHYSICIAN FOR DIRECTION IN ESTABLISHING GOALS FOR THE PATIENT
C. DEPENDS ON THE LATEST LITERATURE TO COMPLETE AN EXCELLENT PLAN OF CARE FOR CLIENTS
D. WORKS INDEPENDENTLY TO PLAN AND DELIVER CARE AND DOES NOT DEPEND ON THE OTHER STAFF FOR ASSISSTANCE
A. COLLABORATES WITH COLLEAGUES AND THE CLIENTS FAMILY TO PROVIDE COMBINED EXPERTISE IN PLANNING CARE
I'M NOT SURE I UNDERSTAND WHAT YOU MEAN BY SICKER THAN USUAL, WHAT IS DIFFERENT NOW? THE NURSE IS USING THE THERAPEUTIC TECHNIQUE:
A. PARAPHRASING
B. PROVIDING INFORMATION
C. CLARIFYING
D. FOCUSING
C. CLARIFYING
WE'VE TALKED A LOT ABOUT YOUR MEDICATIONS, BUT LETS LOOK MORE CLOSELY AT THE TROUBLE IN TAKING THEM ON TIME. THE NURSE IS USING THE THERAPEUTIC TECHNIQUE
A. PARAPHRASING
B. PROVIDING INFORMATION
C. CLARIFYING
D. FOCUSING
D. FOCUSING
IF I WERE YOU, ID PUT YOUR MOTHER IN A NURSING HOME. THE NURSE IS USING THE NON THERAPEUTIC TECHNIQUE:
A. ASKING PERSONAL QUESTION
B. CHANGING THE SUBJECT
C. GIVING PERSONAL OPINIONS
D. AUTOMATIC RESPONSE
C. GIVING PERSONAL OPINIONS
WHEN WORKING WITH AN OLDER ADULT, THE NURSE SHOULD REMEMBER TO AVOID:
A. TOUCHING THE CLIENT
B. SHIFTING FROM SUBJECT TO SUBJECT
C. ALLOWING THE CLIENT TO REMINISE
D. ASKING THE CLIENT HOW HE OR SHE FEELS
B. SHIFTING FROM SUBJECT TO SUBJECT
A NURSE SHOULD CONSIDER ZONES OF PERSONAL SPACE AND TOUCH WHEN CARING FOR CLIENTS. IF THE NURSE IS TAKING THE CLIENTS NURSING HISTORY SHE SHOULD:
A. BE 12 INCHES TO 3 FEET FROM THE CLIENT
B. SIT NEXT TO THE CLIENT
C. BE 4 TO 12 FEET FROM THE CLIENT
D. BE 18 INCHES TO 4 FEET FROM THE CLIENT
BE 18 INCHES TO 4 FEET FROM THE CLIENT
A pregnant client mentally rehearses giving birth in her mind. This is an example of:
A. Intrapersonal communication
B. Interpersonal communication
C. Transpersonal communication
D. Metacommunication
A. Intrapersonal communication
. The nurse may facilitate verbal communication with his or her clients by:
A. Using medical terminology to ensure accuracy
B. Using words that can have several meanings
C. Speaking slowly and deliberately and allowing long pauses in the conversation
D. Using short sentences that express an idea simply and directly
D. Using short sentences that express an idea simply and directly
A nurse feels frustrated because she is behind in administering her medications. She comes to the client’s bedside hurriedly with a frown on her face and sighs while she is waiting for the client to swallow the medication. The nurse then brightly states, “Isn’t it a relaxing day?” The nurse should remember that:
A. Maintaining eye contact during conversation shows respect and willingness to listen.
B. The client may respond defensively if his or her personal space is threatened.
C. When there is incongruity between verbal and nonverbal communication, the receiver usually “hears” the nonverbal message as the true message.
D. Most meaning in conversation is transmitted by spoken words rather than by nonverbal communication.
C. When there is incongruity between verbal and nonverbal communication, the receiver usually “hears” the nonverbal message as the true message.
A client’s family member wipes her eyes from crying at the loss of a loved one and says, “It’s no big deal; I mean, we all have to die sometime, right?” An example of metacommunication is when the nurse responds:
A. “You are taking this really well.”
B. “You are exactly right. Dying is inevitable.”
C. “Let’s not talk about it. That will help you feel better. After all, God won’t give you more than you can handle.”
D. “Losing a loved one can be really difficult. It looks like you’re pretty upset. I’d like to help.”
D. “Losing a loved one can be really difficult. It looks like you’re pretty upset. I’d like to help.”
In a nurse-client helping relationship, the nurse should:
A. Convey nonjudgmental acceptance with a willingness to hear a message or to acknowledge feelings
B. Convey acceptance by always agreeing with the client or approving of the client’s decisions or actions
C. Problem solve for the client
D. Distort the truth when the client is to receive bad news in order to protect the client

6. A diabetic client is hospitalized with a sore on his foot that has failed to heal. The nurse is gathering a videotape and some printed material on diabetes to begin teaching the client when he calls the nurse wanting something for pain. When considering the elements of the communication process, the referent in this situation is:
A. The videotape and printed material on diabetes
B. The nurse
C. The client’s pain
D. The client and nurse’s sociocultural background
A. The videotape and printed material on diabetes
A diabetic client is hospitalized with a sore on his foot that has failed to heal. The nurse is gathering a videotape and some printed material on diabetes to begin teaching the client when he calls the nurse wanting something for pain. When considering the elements of the communication process, the referent in this situation is:
A. The videotape and printed material on diabetes
B. The nurse
C. The client’s pain
D. The client and nurse’s sociocultural background
C. The client’s pain
An example of the nurse’s focus area within the working phase of the nurse-client helping relationship is when the nurse:
A. Tells the client, “My shift will be over in about 30 minutes, but I’ll see you again tomorrow. You did really well with physical therapy today.”
B. Asks another nurse while receiving report, “What did the laboratory report indicate for Mr. Owen?”
C. Says to the client, “Hi, Mr. Owen. My name is Gwen, and I’ll be your nurse today.”
D. Asks the client, “What do you think would help you recover more quickly from your surgery?”
D. Asks the client, “What do you think would help you recover more quickly from your surgery?”
A nursing instructor notices a student nurse is lacking professionalism when the student:
A. Knocks on the door before entering and says, “Hello, Mr. Smith. I am Bill Johnson, and I’ll be your student nurse today.”
B. Shares personal information about their assigned client with other students not involved in the client’s care
C. Arrives on time and is clean and neat, wearing no perfume or cologne
D. Accepts responsibility for an error he made in documentation
B. Shares personal information about their assigned client with other students not involved in the client’s care
An example of a positive outcome of a nurse-health team relationship would be:
A. Receiving encouragement and support from co-workers to cope with the many stressors of the nursing role
B. Becoming an effective change agent in the community
C. An increased understanding of the family dynamics that affect the client
D. An increased understanding of what the client perceives as meaningful from his or her perspective
A. Receiving encouragement and support from co-workers to cope with the many stressors of the nursing role
A nurse is meeting a 3-year-old for the first time. To facilitate communication with the child, the nurse should:
A. Distract the child by clapping the nurse’s hands
B. Lift the child onto the nurse’s lap
C. Kneel down, while holding and talking to a teddy bear
D. Ignore the child
C. Kneel down, while holding and talking to a teddy bear
To facilitate communication with an older adult who is hard of hearing the nurse should:
A. Help the client by anticipating what he or she is going to say and finishing the client’s sentences for him or her
B. Use lengthy explanations to ensure the message is made clear
C. Face the client and maintain eye contact
D. Cover several topics at one time to be most efficient in communication
C. Face the client and maintain eye contact
A client says to the nurse, “It was a stupid thing that I did. If I had just stayed home, this car accident wouldn’t have happened.” The nurse’s best response is:
A. “You feel responsible for the accident as though it could’ve been prevented.”
B. “Why would you say that?”
C. “If I were you, I’d quit worrying about it. You can’t change the past.”
D. “So, why did you go out?”
A. “You feel responsible for the accident as though it could’ve been prevented.”
The nurse says to the client, “We’ve talked a lot about your surgery and the implications for when you go home. Let’s discuss some of the exercises you can do.” This is an example of:
A. Summarizing
B. Clarifying
C. Providing information
D. Focusing
D. Focusing
An example of transpersonal communication would be:
A. Negotiation
B. Prayer
C. Active listening
D. Positive self-talk
B. Prayer