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32 Cards in this Set
- Front
- Back
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the process of sharing meaning by the exchange of common symbols
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communication
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what is 80-90 percentof communication
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body language
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name the basic elements of communication
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sender
message reciever feedback |
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what is the act of placing a message in an understandable format
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encoding
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what is info sent or expressed by sender
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a message
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what is the act of interpreting symbols and format
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decoding
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the person intended to understand message
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reciever
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a response to a mesage
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feedback
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what is something that inhibits a patients response
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lack of privacy
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what is a lack of emphaty
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prejudice
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what kind of distraction occurs when thinking about things other than situation
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internal
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traffic crowds loud music is ex of
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external distractions
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what are the hallmark of a good communicator
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patience
flexibility |
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use patients name
address pt properly modulate voice - lower slower be professional but compassionate explain procduere keep kind calm exxpression and good communication |
trust and rapport
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effective listening
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face pt while they speak
maintain eye contact show willigness to learn attentive posture avoid distracting body movements |
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use a appropriate compassionate ______ to show your concern and support
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touch
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ask one thing a t a time, no interruptions, uselanguage pt can understand
USE OPEN ENDED QUESTIONS - WHAT/HOW DO NOT USE LEADING QUWESTIONS |
question techniQUE
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if you can answer yes or no to a question it is NOT an open ended question
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TRUE
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tell pt exactly what you are going to do
use touch as a form of contact for reassaurance |
blind pt
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ask the pt what there prferred method of communication is
talk lower, slower not louder |
hearing impaired
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what helps pt aquire and maintain high level of wellness and healthy behavior
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teaching
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what is changing the pts attitude, knowledge, behavior and actions
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education
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the focus of patient teaching and education is a view that represents thee
Mind body soul, the WHOLE person and what is affecting them this is called |
Holistic view
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a pt is ready to learn when
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pts perception of health , need education, age and level of development, patients emoptions, learning style
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when the RN says the baby father is no help when passing a young mother - the RN says
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new mothers need support
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alwayts use questions with direct comments to clarify
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true
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always identify your name, what you are doing adn the time you will be doing it until
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true
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with discharge teaching
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determinute the progess made in established goals
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RN sutdents should engage in what to ease anxiety and establish goals
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self talk
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asserting that a task is donem on time and all of the staff agrres is called
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group identity
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telling the PT everyything will be alright is a
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cliche
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What allows a family to organize there thoughts and develop questions to understand pts care
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silence
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