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67 Cards in this Set
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An underperforming supply chain is defined as one that exhibits poor service, unproductive assets, or ____ a. high variable operating costs b. outdatedinformation technology c. poorcommunication d. too manyorganizations (companies) . |
a. high variable operating costs |
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2. The supply chain management concept originated in what discipline? a. marketing b. operations c. logistics d. production |
c. logistics |
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What concept can be viewed as a combination of processes, functions, activities, relationships, and pathways along which products, services, information, and financial transactions move in and between enterprises from original producer to ultimate end user or consumer? a. logistics b. supply chain c. marketing channel d. interorganizational coordination |
b. supply chain |
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Although nearly any organization can be part of a supply chain, supply chain management requires ____ a. the involvementof third-party logistics companies b. the participationof world-class organizations c. at least oneorganization to be a multinational company d. companies to adopt an enterprise-to-enterprise point ofview |
d. companies to adopt an enterprise-to-enterprise point of view |
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The two most prominent supply chain management process frameworks are the Supply Chain Operations Reference (SCOR) Model and the ____ a. Supply ChainEfficiency (SCE) Model b. ProcessClassification Framework (PCF) c. Global Supply Chain Forum (GSCF) Model d. Council of SupplyChain Management Professionals (CSCMP) Model !--EndF�����g� |
c. Global Supply Chain Forum (GSCF) Model |
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Which organizational function is not a focus of the Supply Chain Operations Reference (SCOR) model? a. marketing b. logistics c. operations d. procurement e. all of the aboveare a focus in the SCOR Model |
a. marketing |
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Which of the following is not one of the processes in the Supply Chain Operations Reference (SCOR) model a. source b. plan c. make d. enable e. all of the above are processes in the SCOR Model |
e. all of the above are processes in the SCOR Model |
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The current Global Supply Chain Forum (GSCF) model identifies ____ key processes associated with supply chain manageme a. five b. six c. seven d. eight |
d. eight |
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Contemporary supply chains are increasingly required to be fast and ____. a. lean b. agile c. interactive d. relevant |
b. agile |
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An organization’s ability to respond to changes in demand with respect to volume and variety refers to ____ a. responsiveness b. leanness c. agility d. relevancy |
c. agility |
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Which of the following is not a potential outcome from a supply chain’s failure to be fast and agile? a. dissatisfiedcustomers b. reducedprofitability c. decreased marketshare d. lower stock price e. all of the above are potential outcomes |
e. all of the above are potential outcom |
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What is a perfect order? a. simultaneous achievement of relevant customer metrics b. an order thatarrives on time c. an order thatarrives undamaged d. an order that iseasy for the receiver to fill |
a. simultaneous achievement of relevant customer metrics |
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____ refers to focusing part of one’s supply chain on a timely response to fluctuating customer orders and/or product variety and another part of the supply chain on leveling out the planning requirements to smooth production output. a. supply chainmanagement b. flexibility c. responsiveness d. leagility |
d. leagility |
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What concept refers to the variability in demand orders among supply chain participants? a. min-maxfluctuation b. the bullwhip effect c. order fluctuation d. the boomerangeffect |
b. the bullwhip effect |
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Which of the following is not a way to reduce inventory levels? a. smaller, morefrequent orders b. use of premiumtransportation c. supply-push replenishment d. elimination ofslower-moving products e. all of the aboveare ways to reduce inventory levels |
c. supply-push replenishment |
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Which of the following is not an attribute of relational exchanges? a. trust b. commitment c. dependence d. joint investment e. all of the above are attributes of relational exchanges |
e. all of the above are attributes of relational exchanges |
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Cooperative supply chain relationships developed to enhance the overall business performance of both parties is a definition of a. third-partylogistics b. supply chain collaboration c. dovetailing d. relationshipmarketing |
b. supply chain collaboration |
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Supply chain collaboration can be classified as transactional, strategic, or ____ in nature a. operational b. superorganizational c. managerial d. tactical information sharing 5 |
d. tactical information sharing |
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____ collaborations offer the best opportunity for improving supply chain performance a. transactional b. tacticalinformation sharing c. strategic d. operational |
c. strategic |
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Tailored business relationships between two supply chain members refer to: a. supply chain partnership b. supply chainmanagement c. coopetition d. tailoredlogistics |
a. supply chain partnership |
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Which of the following are not an attribute of supply chain partnerships? a. mutual trust b. increasedwillingness to share information c. buying decisionsbased on value as opposed to cost or price d. compatible goals e. all of the above are attributes of supply chainpartnerships |
e. all of the above are attributes of supply chain partnerships |
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According to the text, ____has been at the center of the changes taking place that affect the supply chain a. economic malaise b. logistics c. customer power d. technology |
d. technology |
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Two key factors, ____ and ____, have sparked much of the technological change affecting supply chains a. electronic datainterchange; enterprise resource planning b. computing power; Internet c. Internet,electronic data interchange d. computing power;enterprise resource planning |
b. computing power; Internet |
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The general idea behind ____ is that one company allows a specialist company to provide it with one or more logistics function a. supply chainmanagement b. multichannelmarketing c. third-party logistics d. cross-organizationalcollaboration |
c. third-party logistics |
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Which of the following statements is true? a. third-partylogistics companies demand only a few activities from third-party logisticsproviders b. the decision touse third-party logistics can only be strategic in nature c. third-partylogistics is synonymous with fourth-party logistics d. a common cause of third-party logistics failure isunreasonable and unrealistic expectations e. all of the aboveare false |
d. a common cause of third-party logistics failure is unreasonable and unrealistic expectation |
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What is a fourth-party logistics provider? a. a company that ensures that variousthird-party logistics companies are working toward the relevant supply chaingoals and objectives b. a third-partylogistics provider that has achieved ISO 9000 certification c. alogistics intermediary that specializes in one logistics activity such aswarehousing or transportation d. a third-partylogistics provider that has been in existence for at least 25 years |
a. a company that ensures that various third-party logistics companies are working toward the relevant supply chain goals and objectives |
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Which of the following is false? a. top management commitment is essential ifsupply chain efforts are to have any chance of success b. somecompanies are uncomfortable with the concept of customer power in supply chains c. senior management commitment to supplychain management occurs in one of every two organizations d. somecompanies are hesitant to enter into long-term relationships because suchrelationships might be perceived as limiting a company’s operationalflexibility e. all of the aboveare true |
c. senior management commitment to supply chain management occurs in one of every two organization |
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____ combines technology with manual employee effort to identify trends, perform comparisons, and highlight opportunities in supply chain processes, even when large amounts of data are involved a. data mining b. supply chain analytics c. benchmarking d. environmentalscanning |
b. supply chain analytics |
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In a (n) ____ approach, all relevant software applications are provided by a single vendor. a. single integrator b. captive customer c. customer centric d. informationoutsourcing |
a. single integrator |
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Which of the following is not a barrier to supply chain management? a. regulatory andpolitical considerations b. lack of topmanagement commitment c. reluctance toshare, or use, relevant data d. incompatiblecorporate cultures e. all of the above are barriers |
e. all of the above are barriers |
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____ refers to “how we do things around here” and reflects an organization’s vision, values, and strategic plans a. supply chainmanagement b. organizationalbehavior c. a missionstatement d. corporate culture |
d. corporate culture |
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Which of the following is not a routine occurrence in global supply chains? a. documentationerrors b. incompleteshipments c. routing errors d. packaging errors e. all of the above are routine occurrences |
e. all of the above are routine occurrences |
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Which of the following is not a name/term for a long-term mutually beneficial supply chain agreement? a. partnerships b. third-partyarrangements c. coopetition d. contractlogistics e. allof the above are names for a long-term mutually beneficial supply chainagreement |
c. coopetition |
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Which concept refers to where one organization owns multiple participants in the supply chain? a. supply chainmanagement b. vertical integration c. horizontalintegration d. intensivedistribution |
b. vertical integration |
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There are three primary methods that organizations can pursue when attempting to integrate their supply chains. Which of the following is not one of them? a. informalagreements b. formal contracts c. verticalintegration d. intensive distribution |
d. intensive distribution |
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___ refers to the raw materials, component parts, and supplies bought from outside organizations to support a company’s operations a. inbound logistics b. procurement c. materialsmanagement d. supply management e. none of the above |
b. procurement |
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Procurement costs often range between ____ of an organization’s revenues. a. 60-80% b. 50-70% c. 40-60% d. 30-50% |
a. 60-80% |
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Procurement’s historical focus in many organizations was to ____. a. incur minimalsupply disruptions b. use a limitednumber of suppliers c. minimize loss anddamage d. achieve the lowest possible cost |
d. achieve the lowest possible cost |
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Procurement and ____ are viewed as synonymous terms. a. materialsmanagement b. supply management c. purchasing d. inbound logistics |
c. purchasing |
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Which of the following is not a potential benefit associated with procurement cards (p-cards)? a. a reduced numberof invoices b. users can makepurchases in a more timely fashion c. suppliers can bepaid in a more timely fashion d. ability to use them in non-domestic markets e. all of the aboveare potential benefits |
d. ability to use them in non-domestic markets |
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Which of the following is not a potential challenge of using procurement cards (p-cards) in non-domestic markets? a. currencydifferences b. cultural issues c. difference incard acceptance policies d. availability oftechnology e. all of the above are challenges |
e. all of the above are challenges |
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Which of the following is not a potential procurement objective? a. minimizingprocurement costs b. supportingorganizational goals and objectives c. managing thesupply base d. supportingoperational requirements e. all of the above are potential objectives |
e. all of the above are potential objectives |
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A focus on satisfying internal customers is associated with which procurement objective? a. managing thesupply base b. supporting operational requirements c. supportingorganizational goals and objectives d. managing thepurchasing process effectively and efficiently |
b. supporting operational requirements |
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Buying the right products, at the right price, from the right source, at the right specifications, in the right quantity, for delivery at the right time to the right internal customer is associated with what procurement objective? a. managing thesupply base b. managing thepurchasing process effectively and efficiently c. supporting operational requirements d. supportingorganizational goals and objectives |
c. supporting operational requirements |
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With respect to the supplier selection and evaluation process, ____ looks at both the internal and external environment within which the supply decision is to be made? a. identify the needfor supply b. identifysuppliers c. situation analysis d. evaluatesuppliers |
c. situation analysis |
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The text outlines a supplier selection and evaluation process that consists of ____ steps. a. 4 b. 5 c. 6 d. 7 |
b. 5 |
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What is the final step in the supplier selection and evaluation process? a. provide feedback b. select suppliers c. implementdecision d. evaluate decision |
d. evaluate decision |
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Multiple sourcing uses more than one supplier in hopes of increased competition, improved market intelligence, and ____ a. greater supply risk mitigation b. lower costs perunit c. increasedcooperation d. increasedcommunication |
a. greater supply risk mitigation |
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Single sourcing consolidates purchase volume with a single supplier in hopes of increasing cooperation and communication in the supply relationship as well as ___ a. greater supplyrisk mitigation b. increased amountsof competition c. improved marketintelligence d. lower costs per unit |
d. lower costs per unit |
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Which of the following statements is false? a. supplierselection and evaluation generally involves multiple criteria b. theevolution of business practices and philosophies may require new supplierselection criteria c. selecting suppliers is the final stepof the supplier selection and evaluation process d. some supplierselection criteria may be contradictory |
c. selecting suppliers is the final step of the supplier selection and evaluation process |
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Kraljic’s Portfolio Matrix ____. a. provides aframework for evaluating warehousing decisions b. is used by many managers to classifycorporate purchases in terms of their importance and supply complexity c. allows managersto evaluate whether to add, or not add, product lines d. is synonymouswith the total cost of ownership |
b. is used by many managers to classify corporate purchases in terms of their importance and supply complexit |
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Which of the following is not a category associated with Kraljic’s Portfolio Matrix? a. bottleneck b. leverage c. noncritical d. strategic e. all of the above are categories associated with Kraljic’sPortfolio Matrix |
e. all of the above are categories associated with Kraljic’s Portfolio Matrix |
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A degree of aggressive procurement involvement not normally encountered in supplier selection refers to ____ a. supply management b. supplier development c. materialsmanagement d. physical supply |
b. supplier development |
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Supplier development is synonymous with ____. a. supplierselection and evaluation b. procurement c. materialsmanagement d. reverse marketing |
d. reverse marketing |
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Which of the following is not a reason for why purchasers are adopting a more proactive and aggressive role in the procurement process? a. there are myriad inefficienciesassociated with suppliers initiating marketing efforts towards purchasers b. achievingcompetitive advantage in the supply chain c. an excess number of suppliers currently exist d. purchasers may beaware of important benefits that are not known to the supplier e. all of the aboveare reasons |
c. an excess number of suppliers currently exist |
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Which of the following is false? a. inthe factor-input strategy, an organization is seeking low costs or high qualitysources of supply b. globalprocurement refers to buying components and inputs anywhere in the world c. planning is thefirst step in global procurement d. globalprocurement is driven by the factor-input and the market-access strategies e. all of the above are true |
e. all of the above are true |
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What is the first step in a global sourcing development mode? a. planning b. specification c. situationanalysis d. problemrecognition |
a. planning |
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____ is often a major shortcoming to many global procurement plans a. monitoring andimproving b. specification c. implementation d. evaluation |
c. implementation |
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What concept refers to when firms consider all the costs that can be assigned to the acquisition, use, and maintenance of a purchase? a. activity-basedcosting b. cost trade-offs c. the systemsapproach d. total cost of ownership |
d. total cost of ownership |
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Procuring products from suppliers close to one’s own facilities refers to ____ a. agglomeration b. near-sourcing c. dovetailing d. outsourcing |
b. near-sourcing |
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Which of the following is not a dimension associated with socially responsible procurement? a. profit b. safety c. the environment d. human rights e. all of the aboveare dimensions associated with socially responsible procurement |
a. profit |
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With respect to gift giving and gift receiving, ____ refers to money paid before an exchange a. a kickback b. agglomeration c. a bribe d. dovetailing |
c. a bribe |
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With respect to gift giving and gift receiving, ____ refers to money paid after an exchange a. a kickback b. agglomeration c. a bribe d. dovetailing |
a. a kickback |
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____ identifies opportunities to recover revenues or reduce costs associated with scrap, surplus, obsolete, and waste materials a. recycling b. reuse c. reverse logistics d. investment recovery |
d. investment recovery |
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____ materials refer to stock that exceeds the reasonable requirements of an organization. a. waste b. excess c. obsolete d. scrap |
b. excess |
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____ materials are no longer serviceable, have been discarded, or are a by-product of the production proces a. waste b. obsolete c. scrap d. excess |
c. scrap |
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____ materials have no economic value a. waste b. scrap c. obsolete d. excess areas |
a. waste |
