Etiquette

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Put others before you and are a sign of respect and courtesy

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Good manners

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They're practice guidelines to help you interact positively with other people and can add to your future success in the world of work

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Good manners

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Our what is customary for the time and may differ by culture environment and generation

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Manners

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Acknowledge differences in people and show respect

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Manners

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5 manners or getting started

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Hold doors for adults, friends or anyone that looks like they need help.Let others go before you.Give up your seat on the bus or train to an adult or someone that looks like they need one.Let guests go first.Respect your elders

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5 ways of greeting adults

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1. If invited to do so, you may call an adult by their first name.

2. If not, here are the guidelines to follow:A man is “Mr.”A married woman is “Mrs.”A married or unmarried woman is “Ms.”A couple with different last names would be “Mr. and Ms.”A couple with the same last name is “Mr & Mrs”A girl or unmarried women is “Miss”

3. In more formal settings, do not hesitate to extend your hand to an adult when saying hello, using a firm grip and a quick handshake.

4. When visiting a friend’s house, say hello and goodbye to their parent(s) or guardian(s) when you arrive and depart.

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Three ways in making introduction

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1. Make introductions to the older person first.

2. Make introductions to the woman before the man.

3. Introduce names they will use for each other (i.e.- do not introduce your Mom to a friend as “Mom”, introduce her as “Mrs. Smith.”)

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9 ways in making conversation

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1. Make “please” and “thank you” part of your daily conversation.

2. When someone says “thank you,” say “you’re welcome” in response.

3. Try to avoid awkward words such as um, huh, hmm, nah, and yeah. Instead pause and think before speaking to prevent this from happening.

4. Keep your tone of voice pleasant.

5. Take care with “friendly put-downs” that actually tend to hurt and are not really funny like you intend, i.e. “shut-up” or “so what.”

6. Try not to be shy, break the ice by asking questions such as “Who is your teacher?”

7. Take turns talking and avoid telling really long stories or giving too many details.

8. If you are on a cell phone in a public place, try to find a quiet place where you can continue the conversation or keep your voice down so that the entire area does not have to hear your conversation.

9. When leaving a message on an answering machine or voicemail, always indicate your name, who you are calling for and why you are calling.

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Ways to be a good listener

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Getting others involved by asking them questions.Nodding your head.Make eye contact.Commenting on what the other person has saidNot switching the topic back to yourself.Not interrupting while someone else is talking.Not walking away when someone gets boring, but by trying to change the subject instead.Depending on the generation you are communicating with; consider not emailing, texting or talking on electronic devices while conversing with someone. For many, this is interpreted as disrespectful.

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Guidelines for communicating online

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1. Spell and grammar check messages. Do not send messages that are filled with mistakes.

2. Typing messages in all caps is interpreted as yelling.

3. You do not have to respond to every e-mail message you receive, but please do so to those with specific questions.

4. When someone overwhelms you with emails that keep you from important jobs, tasks or work, let the sender know you have to cut back on e- mail so you can get other things done – keep this in mind when you are sending emails to others as well.

6. Do not forward another person’s personal e-mail or e-mail address without his or her permission.

7. Do not misrepresent yourself, lie or engage in pretend conversation.

8. Be cautious with internet chatting and tell a trusted adult, your parent(s) or guardian(s) if anything makes you uncomfortable.

9. Re-read messages before clicking the send button

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9 tips for being a host

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1. Clean your home before guests arrive.

2. Greet your guests as they arrive.

3. Thank guests for coming as they enter/exit.

4. Let guests go first getting in line, at a buffet, going out the door, etc.

5. Show guests around the main living area of your home if they have never been there before.

6. Introduce new friends to everyone to ensure that no one is left out.

7. Mingle with everyone.

8. Be flexible when it comes to different activities.9. When eating a meal and a friend calls, tell them you will call back after you have finished eating.

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4 tips when you are the guest

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Be friendly and polite to the host, their elders and other guests.Do not help yourself to something unless you are told that you may do so.Offer to help clean up after a meal or if a mess happens.Say thank you when leaving.

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10 modesty for women

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1. Wear simple and appropriate clothing at all times.2. Wear jewelry and other accessories properly.3. Avoids the use of excessive makes up.4. Avoids giggling and laughing boisterously in public.5. Speaks well in a well-modulated voice.6. Refrains from boasting of influential friends and acquaintances.7. Do not use foul words in group conversation.8. Avoids certain places of enjoyment or entertainment.9. Does not accept expensive things from a man because that may be a bait to make her swallow the hook.10.Does not comb her hair in public nor cut her fingernails.

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Is an attitude of propriety and decency in dress grooming language and behavior

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Modesty

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Five manners in public

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1. Keep your voice down or comments down at a low-volume address only the persons you are with in order to not disturb the other people.

2. Be cautious of your odors to not offend anyone with unpleasant odors.

3. Dress in a way that is appropriate for the place that you are going.

4. Be mindful of your verbal and nonverbal language. Do not use swear words

5. If you are eating in public place use your table manners

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10 manners in dating

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1. Say please and thank you.

2. Conceal your word of disgust or dislike

3. Be a good listener.

4. Held doors for every women who passed by

5. Don't answer that phone

6. Give off your seat for anyone in need

7. Give sincere compliments because this is the surest way to develop trust

8. Do not use vulgarism

9. Have good eating habits

10. Be patient

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Five telephone manners

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1. Make sure that you have the correct number

2. Identify yourself

3. Transfer call carefully

4. Taking calls for others

5. Leave the line courteously

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Give table manners do's

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.

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Give table manners do not

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.

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Good table conduct

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Be well groomed when you come to the table.2. Come to the table promptly when called.3. It is discourteous to make other wait for you and a sign of thoughtlessness and inconsideration for the person who prepared the meals.4. Wait for others instead of rushing to the table ahead of them. When there are older or more important persons,permit them to precede you to the table.5. Be seated only after all have assembled at the table and then sit down from the left side of your chair.Everyone sits down at the table at the same time.6. If you are a man, help or assist the ladies by pulling out their chairs and pushing the chairs forward as the ladies are seated.7. If grace is to be said, sit or stand quietly while it is being done.8. As soon as you are seated, keep your hands in your lap and your elbows close to your sides so as not to interfere with someone next you.9. Put your napkin in your lap. Large napkins are partly unfolded; small napkins may be completely unfolded.10.Be observant of the needs of others. See that food is passed to them. Do not serve yourself first unless the hostess asks you to do so.

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Tips for dining out

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Arrive just prior to the reservation time.Follow the host to the table.After being seated, look at the menu and make your selection.Say please and thank you as you order.After orders have been taken, place your napkin in your lap and use it when needed.Say thank you to servers when they arrive with your food or refill your beverage.Laying your fork and knife down on the plate, point-to-point, tells the wait staff that you are still eating. When they are placed parallel together that signals that you are done with your meal.If you think you have spinach stuck in your teeth, excuse yourself and place your napkin in your chair and push the chair back in towards the table.When dining out, tipping is appropriate. Some restaurants already calculate the tip so check your bill prior to leaving a 15-20% tip.

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napkin etiquette

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Place the napkin in your lap upon seating.When leaving the table temporarily, put the napkin on your chair.At the meal's end, fold your napkin and place it to the left of your place setting.

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Previals at all meals formal and informal because it is a natural and non-desruptive way to eat

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Continental style

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How do you hold a fork?

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Continental style

Hold your fork in your left hand, tines downward.Hold your knife in your right hand, an inch or two above the plate.Extend your index finger along the top of the blade.Use your fork to spear and lift food to your mouth.At informal meals the dinner fork may be held tines upward

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Where to present food on diners?

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Left

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Where do they remove item on diners?

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Right

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Please your knife and fork on your plate near the center, slightly angled in an inverted v and with the tips of the knife and fork pointing toward each other

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Continental style

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Rest your knife on the top right of your plate diagonally with a fork nearby tine up

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American style

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Passing bread etiquette

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If the loaf is not cut, cut a few pieces, offer them to the person to your left, and then pass the basket to your right.Do not touch the loaf with your fingers, instead use the clothe in the bread basket as a buffer to steady the bread as you slice it.Place the bread and butter on your butter plate - yours is on your left - then break off a bite sized piece of bread, put a little butter on it, and eat it.

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How do you eat soup?

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Oldest soup spoon by resting the end of the handle on your middle finger with your thumb on deped the spoon sideways at the nearest of the bowl then skim away from you. Sip from the side of the spoon. To retrieve the last spoonful of spoon slightly tip the bowl away from you

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Everywhere in you will be expected to eat with chopsticks. Try to use them if you can. A few guidelines will help you cope with chopsticks:Ask for help if you need it. Your hosts will probably be flattered and pleased to help.Use chopsticks as a scoop if you cannot manage more intricate movements. (think about practicing at home for a week or two before you leave.)Use the small end of a chopstick as your eating utensil, and the large end to serve others.Rest chopsticks on your plate or a chopstick rest when not using them. never rest them in or across a rice bowl.You may use your rice bowl as a safety net, holding it close to your mouth as you eat.

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Asia

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is so huge, so diverse, so complicated, and so rich that it is difficult to say much about shared dining etiquette across the continent

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Africa

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are famous for the pleasure they take in eating and entertaining and for their generosity

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African

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are known for their hospitality and their meals, which often start considerably later than ours. You may be expected to take several helpings, so pace yourself.

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Arabs in middle east

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Alcoholic beverages are becoming more common even in countries, but do not drink, so do not ask for alcoholic beverages. Even when drinking is permitted, drunkenness is considered gauche.

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Muslim in middle east

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Business lunches are common throughout Latin America, and usually long, from 1:00 or 2:00 p.m. until 3:00 or 4:00 p.m. Dinner is a purely social event, and can occur very late; it's not unusual to sit down to dinner at 10:00 or 11:00 p.m. throughout Latin America. In general, you should keep your hands above the table at all times when eating, and pass food and drink with your right hand.

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Central america, south america, caribbean

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table manners are much like those in the United States, and you will feel comfortable despite a few minor differences.

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Western europe, mediterranean europe, eastern europe

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Modes of behavior based on good taste and regards for one's feeling and those of others

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Social graces

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The forms of cortices nice tees of serve in social gatherings and meetings of people

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Social graces

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Are important skills that help us to interact politely in social situations these skills include etiquette and manners behaviors body language and other appearances

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Social graces

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10 ideas and suggestions in social graces at the workplace

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1. Introduce yourself first

2. Good body language

3. Listen

4. Adapt your behavior to the various situation you find yourself in

5. Make small talk

6. Turn your mobile phone off

7. Self control honesty and truthfulness

8. Be kind and thoughtful towards one's fellow beings

9. Appreciate none of us is perfectly

10. Avoid open conflict

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Weather face-to-face or on telephone always use your name

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Introduce yourself first

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Good eye contact, good posture, good firm handshake and smile

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Good body language

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Have active sign of listening pay attention to everybody

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Listen

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Light-hearted chat finding out what's interest people

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Make small talk

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Always try to display self-control and good an intention it helps create a sense of trust during social interaction

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Self control, honesty and truthfulness

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People have different thoughts and views and no one is perfect

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Appreciate nano fast is perfect

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Opinion can differ but avoid confrontation good social graces and good manners are not a luxury but a necessity

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Avoid open conflict

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General guidance for the workplace

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In business assume all associates prefer to be addressed formally• Using first name is done only among peers.• Employers call subordinates by first names.• Take work seriously.• Come on time and understand your position in the company whether as a messenger, receptionist, assistant or manager.• Respect workplace of others.• Keep your desk, cubicle / room neat and clean.• Take care in the use of office property.• Snooping is a violation of other’s personal space.• Do not read mail, office correspondence or inter-office memos that are not addressed to you.• Do not listen to conversation of others.• Keep voice level low so as not to disturb others• Come to office properly dressed and neatly groomed.• Be as productive and creative as possible during office hours.• Minimize personal calls and personal business during office hours to only urgent ones.• Keep personal e-mails to a minimum

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Guidelines for a business meeting

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1. Rank is important

2. Be prepared

3. Be attentive

4. Be open to different points of view

5. Do not openly argue

6. Wait until invited by others to call them by first name

7. Workers assistance clerks messengers and low-level employees the serve the same respect as directors and other officers of the company

8. Whatever you're wrong never bark orders or make unreasonable demands like asking assistance to get your coffee and less it is offered.

9. A leader is one who knows how to get things done without antagonizing anybody

10. When you want something done request with the welfare of the person in mind

11. Sincere thank you will be appreciated

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Contains the corporate letterhead then succeeding pages must be blank sheets

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First page of the letter

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The tone of the letter must be blank

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Formal and business like

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Ways in you can send letters

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Hand delivered, mailed, email or fax

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What is the format of a letter

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Salutation, date, body and closing

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Oral communication via the telephone

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Check the quality and tone of voice

Know what you want to say

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If answering the direct line of your superiors what will you say

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State the name of the superior followed by the greeting.

Example office of the president sumarago, good afternoon