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5 Cards in this Set
- Front
- Back
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Other than hardware, discuss four requirements or facilities needed to implement an online shopping service |
- Maintaining a company website - Catalogue of stock / database table so that anyone can see if something is available - Shopping trolley and methods of secure payment - Database of customer orders so that immediate searches can be made - Tracking information or email confirmation |
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Give advantages of online shopping to the customer |
- It allows people to find out what the do and what they sell - There is no travelling - it can be done from home so saving in costs and time - Allows disabled people to do more shopping - Can be done 24/7 - Can find obscure goods not available localy - Much quicker to do price comparisons - See other customer reviews - Order tracking - Better deals available online |
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Give advantages of online shopping to the business |
- Customers can email them with queries, orders and requests etc - Technology has advanced and much more is now possible - Large savings on shop, office and warehouse space - Wider customer base / can reach international customers - More efficient customer targeting - Can target sales because you can see rivals’ prices on their websites - Can sell 24/7 |
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Give possible problems or disadvantages when shopping online |
- Credit Card Fraud - Fake websites where goods do not exist - Copycat websites to extract bank account info - Fewer shops on the high street - Lack of social interaction - Increase in delivery vans - Cost of maintaining company websites - Need for trained staff - Hidden charges (eg import duty, shipping charges) |
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Give methods how a customer could find the website |
- Use a search engine and enter key words to find the information required - Use the Uniform Resource Locater (URL) if you know the web address; simply type this in - You can buy books called directories or buy one of the popular Internet magazines that contain them - Surf the internet by clicking hyperlinks by clicking on a link to move from one area of interest to another - The use of a web crawler which browses the web and keeps an index of whet it finds |
