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3 Cards in this Set
- Front
- Back
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improvement charter |
is an agreed document defining the purpose and goals for an improvement team. |
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key elements of improvement charter |
1. high level business case 2.prob. statement 3.goal statement 4. project scope 5. critical to quality (ctq) 6.roles 7. milestone |
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lean thinking |
it focuses on enhancing value for the customer by improving and smoothing the process flow (see Chapter 11) and eliminating waste (covered in Chapter 9). |
