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40 Cards in this Set
- Front
- Back
Characteristics of Effective Helpers |
1) Positive, accepting view of other people 2) Good self-esteem and is mentally healthy 3) Good self-care skills 4) Creative and competent appreciating both the science and the art of helping 5) Courage |
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Important information about Relationship, Invitation, Power
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The relationship comes before the invitation and you better keep your power in check so they want a relationship with you that will allow for an invitation. |
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Identify Fillers that we all use |
-Memories -Values -Interests -Images past and future -Beliefs -Expectations -Assumptions -Experiences -Attitudes -Strong Feelings -Cultures |
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Percentage of Types of Communication |
Listening - 40% Talking - 35% Reading - 16% Writing - 9% |
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Percentage of Nonverbal Communication |
Verbal - 7% Tone - 38% Facial Expressions (Posture, Gesture, Eye Contact) - 58% |
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Identify Therapeutic Faux Pas |
-Exclamation of Surprise -Being Punitive -Giving False/Superficial Reassurance -Psychobabble and premature interpretations -Probing Traumatic issues -Avoidance of strong feelings -Giving advice -Making the situation about you -Jumping into problem solving too quickly -Not making timely referrals -Interrogating -Promising confidentiality -Under involvement -Over involvement |
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SOLER |
1) Square Up 2) Open 3) Lean Forward 4) Eye Contact 5) Relax |
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Identify Brene Brown's Point |
Give examples of what she talked about |
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Main points of Psychological First Aid |
Be professional, acknowledge diversity in age and developmental level and be mindful of how you speak. No assumptions! |
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5 Basic Principles of Psychological First Aid |
1) Safety 2) Calmness 3) Connectedness 4) Self and Community Self-Efficacy 5) Hope |
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8 Core Actions of Psychological First Aid |
1) Contact and Engagement 2) Safety and Comfort 3) Stabilization 4) Info Gathering 5) Practical Assistance 6) Connect with Special Support 7) Info on Coping 8) Link with Collaborative Services |
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Different Approaches to Career Theory |
1) Harmonizing Approach 2) Developmental Approach 3) Constructivist Approach |
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Career Theory Harmonizing Approach Frank Parson's Trait-Factor Three Central Elements |
1) Traits (Interests, values, aptitudes, and personality characteristics)
2) Environment 3) Harmony between the two |
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Career Theory Harmonizing Approach John Holland: Lifelong Career Development The Six Personality Types |
Person-Environment Fit 1)Realistic 2) Investigative 3) Artistic 4) Social 5) Enterprising 6) Conventional |
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Career Theory Developmental Approaches Donald Super: Lifelong Career Development (Half Moon) Part 1 |
-A continuous process (childhood to old age) -Influenced by different situational (school, family, economy, etc.) and personal (needs, interests, values, etc.) factors -Composed of different roles (parent, spouse, worker, etc.) -Experiences across life cycles, each implying a transition period |
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Career Theory Development Approaches Donald Super: Lifelong Career Development (Half moon) Part 2 |
-Growth -Exploration -Establishment -Maintenance -Disengagement OR -Crystallization -Specification -Implementation -Stabilization -Consolidation |
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Career Theory Constructivist Approaches John Krumboltz: Social Learning Theory |
-Values change as one acquires experiences and greater insight -Interests are developed based on personally enjoyable experiences -Genetics -Environment -Learning Experiences (Instrumental consequences and associative reactions) |
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Identify Different Types of Questions |
-Clarification
-Information |
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What does QPR stand for? |
1) Question 2) Persuade 3) Refer |
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5 Stages of the Helping Skills Model: Blimling |
1) Pre-counseling 2) Listening and Responding 3) Problem Identification 4) Resolution/Referral 5) Follow Up |
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Helping Skills Model: Pre-Counseling |
-Approachability -Availability -Invitation |
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Helping Skills Model: Listening and Responding |
-SOLER -Active Listening: Encouraging, restating, paraphrasing, questions, identification/reflection of feelings |
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Helping Skills Model: Problem Identification |
-What is the issue? -What have they tried? -What have they thought about trying? -Options? -Consequences? -What is ideal? -What is realistic? -What are some resources they need? |
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Helping Skills Model: Resolution/Referral |
**Referrals are done WITH someone not FOR or TO someone** -Information giving/education if needed -Goals/agreements -Who is the best person/office to help |
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Helping Skills Model: Follow Up |
-There should be at least one |
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Group Development Theory: Tuckman |
1) Forming 2) Storming 3) Norming 4) Performing 5) Adjourning |
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What makes a good invitation? |
-Environment + Person
-Time -Approachability -Place -Space -Availability -Power -Active Listening |
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Examples of Minimal Encouragers |
-Uh huh -Hmmm -I see -Right -Okay |
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Two Types of Reflections |
How? -Restating -Paraphrasing What? -Content -Feelings -Content and Feelings -Meaning |
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Phrasing to use when identifying someones feelings |
"I THINK vs I FEEL" "You feel _____ because _____" |
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Formula for Paraphrasing Meaning: Reflecting Feelings |
"You feel (specific emotion) because (the facts of the situation that account for that emotion)" |
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Formula for Paraphrasing Meaning: Reflecting Meaning |
"You feel (specific emotion) because the (personal meaning behind the situation that accounts for the feeling.)" |
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Pitfalls of Questions |
-Interrogation (Too many questions put the client on the defensive; give too much power to the interviewer) -Multiple Questions (Clients can be confused by many questions at once) -Questions as statements ("Don't you think it would helpful if you studied more?") -"Why?" questions (Can cause defensiveness and discomfort) -Too much control (Questioner is in control: who talks about what, when, and under what conditions) |
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Brene Brown |
-Vulnerability -Shame -Numbing |
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Special Types of Questions: Empowerment |
"What will you life be like when you have resolved this difficulty?" |
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Special Types of Questions: Scaling |
"On a scale of 0-10 with 0 being no fear and 10 being the highest possible fear, what number would illustrate your current level of anxiety about the exam?" |
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Special Types of Questions: Solution-Focused |
The Miracle Question (Steve de Shazer, 1991)
"Suppose that one night there was a miracle while you were sleeping and the problem that brought you to therapy is solved. How would you know?" |
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Referral: When to refer? |
-Client is considering harming themselves or someone else or you think they might be (immediate) -Problem is clearly beyond your scope in your helping role: possible psychosis, traumatic experiences, eating disorders, the client isn't functioning well (eating, sleeping, hygiene), issues of child/elder abuse, needs for couple's or family counseling |
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Referral: Wording the referral? |
-Make the referral with confidence -Give as much information as you can: name of agency, phone number, how to set up an appointment -Give the student the responsibility for setting up the appointment, unless it is an emergency -The referral shouldn't come up as a total surprise -Use the word counselor or counseling is sometimes less threatening than a therapist, psychologist, psychiatrist -Normalizing the experience as much as possible -At least once: ask how the student is doing with the issue and/or if they were able to make contact with the referral |
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Crisis: Emotional Reactions |
State One -Shock -Disbelief -Denial Stage Two -Fear, Anger, Confusion, Guilt, Shame, Grief Stage Three -Reconstruction of equilibrium -Emotional roller coaster becomes balanced but never goes back to how it was before the crisis. |