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101 Cards in this Set

  • Front
  • Back
Which test checks the transmitter and receiver of a local modem?


A Analog loop back
B Data-parity
C Local digital loop back
D Remote digital loop back
C Local digital loop back
You have finished assisting with the installation of RAID on a high performance workstation and now need to configure it. Which is the most likely method used to configure the RAID controller?

A No configuration settings are necessary
B Configured by onboard DIP switches
C Configured by software
D Configured by manufacturer
C Configured by software
What does MIDI stand for?

A Musical Instruction Device Interface
B Multimedia Instruction Digital Interface
C Multimedia Instrument Device Interface
D Musical Instrument Digital Interface
D Musical Instrument Digital Interface
Which of the following is a hardware component that is the foundation of scanners and digital cameras?

A CCD
B OCR
C OPC
D LCD
A CCD

Explanation:
Scanners use a charge-couple device(CCD) to convert an image into electronic signals
Which of the following is used to convert a scanned document into editable text?

A OPC
B OCR
C CCD
D LCD
B OCR
Explanation:
Opitcal character recognition (OCR)is required to convert a scanned document into editable text.
Flash memory

A Let's you upgrade a computer's BIOS without replacing any hardware
B Simplifies the way the computer boots
C Increases the computer's memory capacity
D Speeds up the computer
A Let's you upgrade a computer's BIOS without replacing any hardware
Which type of LCD display uses 1 to 4 transistors at each pixel to control the image on the screen

A Active Matrix
B Dual Matrix
C Dual Scan
D Active Scan
A Active Matrix
Which of the following are major components of a LCD monitor?

A Transistors
B Phosphor coating
C Crystals
D Electron guns
A Transistors
C Crystals
Which of the following standards use parallel communication?

A EPP
B ECP
C SPP
D USB
E SCSI
F RS-232
A EPP
B ECP
C SPP
E SCSI
EPP (Enhanced Parallel Port) ECP (Extended Capabilities Port). SPP (Standard Parallel Port) SCSI
Of the following types of memory which can be erased using ultra-violet light?

A ROM
B PROM
C EEPROM
D EPROM
D EPROM
Select the monitor that will have the sharpest picture

A .30 mm dot pitch
B .28 mm dot pitch
C .26 mm dot pitch
D .31 mm dot pitch
C .26 mm dot pitch

The smaller the monitors dot pitch, the sharper the picture
Which of the following is the international organisations best known for setting international modem standards?

A Hayes
B ITU
C ISO
D US Robotics
B ITU

The International Telecomunications Union (ITU) is best known for setting international modem standards
Which of the following stores important system information related to the starting of a computer?

A Cache memory
B DRAM
C CMOS memory
D BIOS
C CMOS memory

CMOS memory stores important system information related to the starting of computer
The display is using strange colours. Which of the following is a solution to this problem?

A Increase the colour depth
B Decrease the resolution
C Increase the amount of memory on the video card
D Increase the resolution
A Increase the colour depth

Explanation:
To solve colour shift problems you need to increase the colour depth. This is the direct solution. To be able to increase the colour depth you may need to decrease the resolution or increase the amount of memory on the video card.
When you try to read one particular CD-ROM disk you receive an error message. Which of the following are the most likely problems?

A Incorrect disc format
B The CD-ROM drive spins too fast
C Dirty disc
D Misaligned laser
A Incorrect disc format
C Dirty disc

Explanation:
Various CD-ROM formats exist. The CD-ROM drive and the operating system must support the format of the disc you are using. The disc may be dirty or damaged.
You use a multimeter set to 20K ohms to test a 10 Amp fuse. What will the multimeter read if the fuse is good?

A 0
B 20
C 10
D 2
A 0

Explanation:
A good fuse should read 0 ohms when tested
You use a multimeter set to 1K ohms to test a 10 Amp fuse. What will the multimeter read if the fuse is good?

A 0
B 1
C 10
D Attempting this measurement will ruin the multimeter.
A 0

Explanation:
A good fuse should read 0 ohms when tested
No matter what the ohms setting what should the multimeter read when measuring a bad fuse?

A 0
B 1 or Infinity
C The fuse's amp rating
D Attempting this measurement will ruin the multimeter
B 1 or Infinity

Explanation:
A bad fuse does not let any electricity to pass through it. Therefore it has infinite resistance. The multimeter should read 1 or infintiy.
What multimeter setting do you need to use when testing a cable for proper resistance?

A Volts
B Amps
C Ohms
D It doesn't matter
C Ohms
What multimeter setting do you need to use when testing a battery for proper electrical potential?

A Ohms
B Volts
C Amps
D It doesn't matter
B Volts
What multimeter setting do you need to use when testing the direct current outputs of a power supply?

A Volts
B Ohms
C Amps
D It doesn't matter
A Volts
You have connected a USB mouse to your computer, but it does not function. Which of the following could be the cause of the problem?

A The BIOS is not USB compatible
B The mouse is bus powered
C The mouse is self powered
D The operating system is not USB compatible
E USB does not support mice
F You need to configure the BIOS to be USB Enabled
A The BIOS is not USB compatible
D The operating system is not USB compatible
F You need to configure the BIOS to be USB Enabled
Your monitor flickers. What should you do?

A Increase the colour depth
B Increase the refresh rate
C Decrease the refresh rate
D Decrease the colour depth
B Increase the refresh rate
You have installed a 56kbps modem, but it constantly connects at 33.6kbps or lower. What could be causing the problem?

A The modem needs to be reset
B The modem firmware needs to be upgraded
C The modem is configured to use the wrong COM port
D The connection between the computer and the telephone company is noisy
B The modem firmware needs to be upgraded
D The connection between the computer and the telephone company is noisy
Which of the following can generate a "No dial tone" error message?

A The modem being dialed is incompatible
B The telephone line is already in use
C The modem being dialed is faulty
D The telephone line is too noisy to use
E The modem needs to be reset
F The telephone line is not connected to the modem
B The telephone line is already in use
D The telephone line is too noisy to use
E The modem needs to be reset
F The telephone line is not connected to the modem
Which of the following strategies is the most effective for reducing the number of spare parts you need to stock?

A Synergize
B Recycle
C Document
D Standardise
D Standardise
You receive an error when trying to copy a file to a floppy disk. What should you do?

A Reformat the floppy disk
B Close the write protection tab
C Open the write protection tab
D Remove the disk and shake it
B Close the write protection tab
Your computer has stopped working which of the following may have caused this? Select all that apply

A You tried plugging a mouse into the serial port while booted to windows
B The power went out while updating the motherboard BIOS
C A short power blackout occured while you were updating a scanner connected to your computer
D You tried plugging a mouse into the USB port while booted to windows
A You tried plugging a mouse into the serial port while booted to windows
B The power went out while updating the motherboard BIOS
A user complains that the picture on his monitor has a purplish hue. What may the problem be? (Select two)

A The video display drivers are incorrect
B The display resolution is set too high
C The refresh rate is incorrect
D The monitor and video card are incompatible
E A pin is bent on a connector
F The monitor is malfunctioning
E A pin is bent on a connector
F The monitor is malfunctioning
You insert a disk into your floppy drive. When you attempt to access it, you receive an error that states that the drive is not ready. It then asks you wether you would like to abort, retry or fail the operation. What are the most likely causes of this message.

A The floppy drive is dirty
B The floppy disc has errors
C The floppy drive cable is loose
D The floppy drive power cable is connected upside down
E The floppy drive is malfunctioning
A The floppy drive is dirty
B The floppy disc has errors
When you turn on a computer, what is the first observable process that takes place as the computer starts?

A The keyboard lights flash
B The HDD access light comes on
C The power supply fan activates
D The FDD access light comes on
C The power supply fan activates
The majority of computer hardware problems are related to what problem?

A Electromagnetic Interference
B Electrostatic Discharge
C Faulty hardware
D Incorrrect configuration setings
E User bad habits
D Incorrrect configuration setings
Which of the following is a dangerous component related to a laptop LCD panel?

A Video connector
B CRT
C Video card
D DC converter
D DC converter
What is the purpose of an MSDS?

A Monitors the potential for electrostatic discharge
B Prevents dust from accumalating on electrical equipment
C Documents how to safely handle hazardous materials
D Protects the service technician from large voltages
C Documents how to safely handle hazardous materials

A Material Safety Data Sheet (MSDS) documents how to safely handle hazardous materials
What can silicon lubricants help increase the performance of?

A Keyboard
B Mouse
C Monitor
D Hard disk
A Keyboard

Silicon lubricants can help sticky keys on a keyboard
Which of the following compounds should you include in your cleaning kit?

A Chlorinated mouse wipes
B Alcohol-based monitor wipes
C Complementary metal oxide keyboard wipes
D Ammonia-based toner wipes
B Alcohol-based monitor wipes
What is the purpose of an MSDS?

A Monitors the potential for electrostatic discharge
B Prevents dust from accumalating on electrical equipment
C Documents how to safely handle hazardous materials
D Protects the service technician from large voltages
C Documents how to safely handle hazardous materials

A Material Safety Data Sheet (MSDS) documents how to safely handle hazardous materials
What can silicon lubricants help increase the performance of?

A Keyboard
B Mouse
C Monitor
D Hard disk
A Keyboard

Silicon lubricants can help sticky keys on a keyboard
Which of the following compounds should you include in your cleaning kit?

A Chlorinated mouse wipes
B Alcohol-based monitor wipes
C Complementary metal oxide keyboard wipes
D Ammonia-based toner wipes
B Alcohol-based monitor wipes
Which of the following parallel port modes is best for transfering data to a computer?

A Enhanced Parallel Port
B Extended Capabilities Port
C Standard Parallel Port
D Bi-directional Parallel Port
B Extended Capabilities Port
Which of the following are common keystrokes for opening a CMOS editor?

A Ctrl-Alt-Escape
B Home
C Backspace
D Ctrl-Alt-Insert
E Ctrl-Alt-Delete
F F1
G Delete
A Ctrl-Alt-Escape
D Ctrl-Alt-Insert
F F1
G Delete
Intel Celeron processors have been manufactured for which interface?

A Socket 370
B Socket 7
C Slot 1
D Slot A
A Socket 370
C Slot 1
Which of the following processors are packaged using a 387 pin, dual-pattern Staggered Pin Grid Array (SPGA)

A Pentuim (60 to 66 MHz)
B Pentium Pro
C Pentium II
D Pentium MMX
E Pentium (75 to 200MHz)
B Pentium Pro
Which of the following processors does a Socket 8 interface support?

A Pentium MMX
B Pentium 60 to 66 MHz
C Pentium 75 to 133 MHz
D Pentium 133 to 200 MHz
E Pentium Pro
E Pentium Pro
Internal clock speeds for Pentium Pro processors range between

A 150 MHz and 200 MHz
B 150 MHz and 266 MHz
C 75 MHz and 266 MHz
D 75 MHz and 233
A 150 MHz and 200 MHz
What is the maximum cable length for a RS-232 serial cable?

A 100 feet
B 10 feet
C 500 feet
D 185 feet
E 50 feet
E 50 feet
Which of the following processors are packaged using a 387-pin dual patterned Staggered Pin Grid Array (SPGA)?

a
A Pentium MMX
B Pentium II
C Pentium Pro
D Pentium (75 to 200 MHz)
E Pentium (66 to 66 MHz)
C Pentium Pro
Which of the following processors does a Socket 8 interface support?

A Pentium 133 to 200MHz
B Pentium 60 to 66MHz
C Pentium 75 to 133MHz
D Pentium Pro
E Pentium MMX
D Pentium Pro
Internal clock speeds for Pentium Pro processors range between

A 150MHz and 266MHz
B 75MHz and 266MHz
C 150MHz and 200MHz
D 75MHz and 233MHz
C 150MHz and 200MHz
Which of the following statements is true?

A A Pentium II processor does not include MMX extensions
B A Pentium Pro processor is an enhanced Pentium II processor
C A Pentium Pro processor includes MMX extensions
D A Pentium Pro processor does not include MMX extensions
D A Pentium Pro processor does not include MMX extensions
Which of the following processors are packaged using a 273-pin Pin Grid Array?

A Pentium (75 to 200MHz)
B Pentium (60 to 66MHz)
C Pentium II
D Pentium Pro
B Pentium (60 to 66MHz)

First generation (60 to 66MHz)Pentium processors are packaged using a 273-pin Pin Grid Array
Which of the following processors are packaged using a 296-pin single pattern Staggered Pin Grid Array?

A Pentium II
B Pentium (75 to 200MHz)
C Pentium MMX
D Pentium (60 to 66MHz)
E Pentium Pro
B Pentium (75 to 200MHz)
C Pentium MMX


Second generation (75 to 200MHz)Pentium processors and Pentium MMX processors are packaged using a 296-pin single pattern Staggered Pin Grid Array
Which of the following processors does a Socket 4 interface support?

A Pentium Pro
B Pentium MMX
C Pentium 133 to 200MHz
D Pentium 60 to 66MHz
E Pentium 75 to 133MHz
D Pentium 60 to 66MHz
Which of the following processors does a Socket 5 interface support?

A Pentium 133 to 200MHz
B Pentium 60 to 66MHz
C Pentium MMX
D Pentium Pro
E Pentium 75 to 133MHz
E Pentium 75 to 133MHz
Which of the following processors does a Socket 7 interface support?

A Pentium 75 to 133MHz
B Pentium 60 to 66MHz
C Pentium MMX
D Pentium 133 to 200MHz
E Pentium Pro
A Pentium 75 to 133MHz
C Pentium MMX
D Pentium 133 to 200MHz
What type of CPU fits into a Socket 7 ZIF socket?

A Pentium Pro
B AMD Athlon
C Pentium II
D Second generation Pentium
D Second generation Pentium
Internal clock speeds for Pentium (not Pentium MMX or Pentium Pro) range between

A 60MHz and 200MHz
B 75MHz and 266MHz
C 75MHz and 233MHz
D 60MHz and 233MHz
E 50MHz and 200MHz
A 60MHz and 200MHz
Internal clock speeds for Pentium MMX Processors range between

A 150MHz and 200MHz
B 166MHz and 233MHz
C 150MHz and 266MHz
D 75MHz and 266MHz
B 166MHz and 233MHz
Which of the following interfaces does a Pentium processor commonly use?

A 296-pin, Pin Grid Array package
B 387-pin, Pin Grid Array package
C 168-pin, Pin Grid Array package
D 242-pin, Single Edge Contact cartridge
A 296-pin, Pin Grid Array package
A Pentium II processor that interfaces with a 66MHz system bus uses

A Slot 1
B Slot 6
C Slot 5
D Slot 2
A Slot 1
A Pentium II processor that interfaces with a 100MHz system bus uses

A Slot 5
B Slot 6
C Slot 2
D Slot 1
C Slot 2
Which protocol requires unique addressing through software configuration?

A NetBEUI
B IPX
C AppleTalk
D TCP/IP
D TCP/IP
Which I/O port does the secondary IDE controller use?

A 134H
B 1F0H
C 168H
D 170H
D 170H
The computer identifies a non-mask able interrupt error. What is most likely cause of this error?

A Defective RAM
B Corrupted software
C The I/O controller
D Lost clusters
A Defective RAM
What allows you to print on both sides of the paper?

A Toner cartage
B Duplexer
C Fuser
D Paper swapping unit
B Duplexer



A duplexer is also an add on accessory for printers, and it allows one to print on both sides of the paper automatically.
How much video RAM is needed to display 1024 into 768 at 24bit color?

A 1MB
B 8MB
C 512MB
D 4MB
D 4MB
What does a 201 error indicate during POST?

A CPU error
B Video problem
C Floppy drive error
D Memory error
D Memory error
What is the minimum cable type 10BaseT specifies

A Category 6
B Category 5
C Category 3
D Category 5e
C Category 3
What does memory mapped I/O do?

A Duplicates the contents of the ROM BIOS into RAM.
B Uses the same address space for memory locations and peripheral devices
C Maps IRQ's to PCI interface cards
D Acquires a unique ID for each memory module
B Uses the same address space for memory locations and peripheral devices
10Base2 uses which of the following connectors?

A RJ-45
B AUI
C ST
D BNC
D BNC
Which I/O port does the secondary IDE controller use?

A 170h
B 134h
C 168h
D 1f0h
A 170h
PIO specifies how many transfer rates?

A 2
B 3
C 4
D 1
B 3
PIO mode 0 transfer rate is

A 3.3MBps
B 10MBps
C 8.3MBps
D 5.2MBps
A 3.3MBps
Which CPU is intended to operate at a 66MHZ motherboard speed?

A Pentium 75
B Intel 80486
C Pentium II 300
D Pentium II 350
C Pentium II 300
The original release of the Intel Celeron Processor had ___KB of L2 cache.

A 128
B 64
C 256
D none
D none
While POST is running on your computer, you encountered an error message:161. What is the likely cause?

A The CMOS battery need to be replaced
B The processor has gone bad
C The memory has gone bad
D The keyboard need to be replaced
A The CMOS battery need to be replaced
How fast is a T-3 line?

A 44.736 Mbps
B 1.544 Mbps
C 128.34 Mbps
D 64 Kbps
A 44.736 Mbps
You want to implement a fault tolerance solution in your PC. You decided to go with Disk "Mirroring" by copying the same information to two seperate hard disk drives using a PCI RAID controller card.
What RAID level is this an example of?

A 1
B 3
C 5
D 0
A 1
You are going to measure an unknown voltage. How should you prevent
damage to the multi-meter?

A Start with the meter on the average voltage setting
B Start with the meter on the second voltage setting
C Start with the meter on the lowest voltage setting
D Start with the meter on the highest voltage setting
D Start with the meter on the highest voltage setting
1 long beep and an error code?

A Monitor error
B Keyboard error
C Video card error
D Mainboard error
B Keyboard error
1 long beep 2 short beeps?

A Monitor error
B Keyboard error
C Video card error
D Mainboard error
A Monitor error
1 long beep 1 short beep?
A Monitor error
B Video card error
C Mainboard error
D Keyboard error
C Mainboard error
1 long beep 3 short beeps?

A Monitor error
B Video card error
C Mainboard error
D Keyboard error
B Video card error
Select the fibre optic cable types?

A Multimode 62.5/125 fibre
B Single mode 55/125 fiber
C Multimode 50/125 fiber
D Multimode 55/125 fiber
E Single mode 9/125 fiber
A Multimode 62.5/125 fibre
C Multimode 50/125 fiber
E Single mode 9/125 fiber
Thin cable with 75-ohm impedance used in satellite CATV networks

A RG11
B RG58
C RG59
D RG8
E RG6
E RG6
Thin cable used for 10Base2 networks

A RG58
B RG59
C RG8
D RG11
E RG6
A RG58
Thick cable used for 10Base2 networks

A RG11
B RG58
C RG59
D RG6
E RG8
E RG8
Thick cable with 50-ohm impedance used to connect two or more LANs

A RG8
B RG6
C RG11
D RG59
E RG58
C RG11
Thin cable used to connect cable modems to CATV networks

A RG11
B RG58
C RG59
D RG6
E RG8
C RG59
A user cannot get an overhead display to appear for a presentation. For a laptop computer to be used with an LCD projector, the display should be set to which of the following?

A Active
B Either Active or Passive
C Passive
D Laptops cannot be used with LCD projectors
A Active
You are installing a second hard drive into a computer, and it is a Serial ATA IDE drive that requires power. What type of power connector is needed for this drive?

A Flat
B Unshielded
C Molex
D Ribbon
C Molex

Use a molex power connector, with 4 wires, to connect the Serial ATA drive to power
How many total bits does a non-parity 72-pin SIMM have?

A 36
B 72
C 9
D 8
E 32
E 32

A non-parity 72-pin SIMM has 32 data bits
You are using 30-pin SIMMs in a system with a 32bit(4byte) bus. How many SIMMs are required to create a single bank of SIMMs?

A 1
B 2
C 4
D 8
E 16
C 4

A bank of memory consists of the width of the CPU,s external data bus, divided by the width of the SIMM. 30-pin SIMMs are 8 bit memory chips. A 32 bit bus, divided by eight, equals four modules required to create a bank.
Which of the following terminator resistors are used with thinnet networks?

A 100-ohms
B 75-ohms
C 50-ohms
D 93-ohms
C 50-ohms

RG58 requires 50-ohm terminators
Which of the following network cable connectors consist of neither male nor female connectors?

A ST
B BNC
C AUI
D IDC
E SC
D IDC
Which ISDN connection would you use to reach the highest speed between two remote offices?

A All offer the same speed
B B-ISDN
C PRI
D BRI
B B-ISDN

B-ISDN offers speeds up to speeds of 622Mbps. PRI offers speeds up to 1.544Mbps. BRI offers two channels at 64kbps each.
You are sorting cables from a storage box labeled Firewire. How many pins in the connectors on each A/V Device to A/V Device cable

A 4
B 9
C 2
D 6
A 4

A Firewire A/V Device to A/V Device connector has 4 pins. PC Device to PC Device connectors have 6 pins
How many bits wide is the data channel (including parity bits) for a parity 30-pin SIMM?

A 30
B 9
C 20
D 8
E 16
B 9
Pentium based CPU,s have dual voltage levels. Which of the following statements is true?

A The internal voltage level is always lower than the external voltage level
B The internal voltage level varies based upon wether there are single or multiple processors installed
C The internal voltage level is always greater than the external voltage level
D The internal voltage level must always match the external voltage level
A The internal voltage level is always lower than the external voltage level
Which of the following connectors are serial ports?

A Male DB-15
B Female DB-9
C Male DB-9
D Female DB-25
E Male DB-25
F Female DB-15
C Male DB-9
E Male DB-25

Male DB-9 and Male DB-25 connectors are serial ports
What level of RAID is disk striping?

A RAID 0
B RAID 1
C RAID 0+1
D RAID 5
1
A RAID 0