Comptia A+ Cert Troubleshooting Windows

Front 1

Which utility is useful in identifying a program that is hogging the processor?

A. Task Manager
B. Device Manager
C. System Monitor

D. System Information

Back 1

A. Task Manager will identify very quickly a program that is hogging the processor.

Front 2

You suspect your system is failing to boot because of a corrupt master boot

record. Which utility is the best to fix this?

A. Automated System Restore
B. Device Manager
C. System Restore

D. Recovery Console

Back 2

D. The Recovery Console enables you to run utilities such as fixboot and fixmbr. That’s the quickest and easiest way to fix a corrupt master boot record.

Front 3

What command should you run to check and fix corrupt system files, DLLs, and

other critical files?

A. cmdcons /fixboot B. sfc /scannow C. chkdsk /r D. defrag –a

Back 3

B. Run the sfc /scannow command to check and fix corrupt system files, DLLs, and other critical files.

Front 4

You get a tech call from a distraught Windows XP user who can’t get into Windows. He says he has a Recovery CD from the manufacturer and plans to run it. What would you suggest?

A. Run the Recovery CD to restore the system.
B. Run the Recovery CD to return the system to the factory-installed state. C. Try to get the computer to boot into Safe Mode.
D. Reinstall Windows by using a Windows XP disc.

Back 4

C. Always try Safe Mode before doing anything like running a Recovery CD from the manufacturer.

Front 5

Which of the following points to a hardware or CMOS problem rather than an OS problem with a PC that won’t boot.

A. A black screen with the error message “invalid boot disk”
B. A black screen with the error message “NTLDR bad or missing”

C. A black screen with the error message “Invalid BOOT.INI”
D. A black screen with the error message “Invalid BCD”

Back 5

A. A black screen with an “invalid boot disk” error message points to a hardware or CMOS problem with a PC that won’t boot.

Front 6

John’s computer has an error that says bootmgr is corrupted. What tool can he use to fix this problem?

A. bcdedit B. chkdsk C. config.sys D. regedit

Back 6

A. The bcdedit program can fix a corrupted bootmgr.

Front 7

What does Microsoft call the 32- or 64-bit installation environment in Windows 7?

A. WinEE
B. WinPE
C. WinRE
D. Recovery Console

Back 7

B. Microsoft calls the 32- or 64-bit installation environment in Windows 7 the Windows Preinstallation Environment or WinPE.

Front 8

Ralph suspects a bad RAM stick is causing Windows to fail to boot. What default Windows tool can he use to check the RAM?

A. MEMMAKER
B. Memtest86+
C. Windows RAM Diagnostics Tool
D. Windows Memory Diagnostics Tool

Back 8

D. Ralph should use the Windows Memory Diagnostics Tool to scan his RAM.

Front 9

Which of the following commands will repair a damaged master boot record in a Windows 7 PC?

A. bootrec /fixboot B. bootrec /fixmbr C. fixboot D. fixmbr

Back 9

B. Run bootrec /fixmbr in the Windows RE to repair a damaged master boot record in a Windows 7 PC.

Front 10

Which feature in Windows 7 enables you to right-click a file or folder and restore previous versions of that file or folder?

A. Reversion B. System Protection C. System Revert D. Undelete

Back 10

B. The System Protection feature in Windows 7 enables you to right-click a file or folder and restore previous versions of that file or folder.