Communication

Front 1

What action is being praticed when rights and priviledges are withheld from those of another cultural group?

Back 1

discrimination

Front 2

Having a fixed notion that everyone in a particular group is exactly the same is known as what?

Back 2

sterotyping

Front 3

What term implies trite or pat anwsers which tend to minimize the significance fo the patient's feelings?

Back 3

reassuring cliches

Front 4

Senses affect communication. What does the term sensory apply to?

Back 4

sight, hearing, tough, taste, and smell

Front 5

Name three actions to be taken by the health care provider to allow for better communication with the hearing impaired?

Back 5

speak slowly and clearly, face the patient, reduce background noises.

Front 6

If you phrase a question so that the patient will answer yes or no, it tends to do what to communication

Back 6

end communication

Front 7

The movement of a body part to give emphasis to what is being said is called?

Back 7

a gesture

Front 8

What type of communication uses hand and mouth/lip gestures to exchange words and meanings to people who cannot hear?

Back 8

sign language

Front 9

If a patient can not understand the spoken language, thay have the right to what?

Back 9

an interpreter

Front 10

What medium helps persons who are blind communicate through the use of touch?

Back 10

Braille

Front 11

To maintain patient privacy when fzxing a medical record the health care worker should do what?

Back 11

have patient sign a release of information form and complete a cover letter

Front 12

When a team suggest options for a solution to a problem without regard to practicality, they are practicing what?

Back 12

brainstorming

Front 13

If you have a problem with a coworker what are the first two steps you should take?

Back 13

Go to the person and discuss the matter, If not satisfied go to your immediate supervisor.

Front 14

In the TQM process, a communication tool for teams initiated by the Quality Council identifies guidelines, structure, and available resources is called:

Back 14

team charter

Front 15

In the TQM process, who provides team members the required time to perfrom team responsibilites information and resources?

Back 15

management team

Front 16

In the TQM process, who oversees the implementation of the Quailty Master plan, allocation of resources, and quality improvement progress?

Back 16

quailty council

Front 17

Name three tools typically used by TQM teams:

Back 17

flow charts, fishbone diagrams, storyboards

Front 18

A group of people joined in a cooperative activity are called a what?

Back 18

team

Front 19

Understanding that different departments have different goals, what would be the most important tool needed to achieve team unity?

Back 19

communication

Front 20

A common reason for a person to lose a job is because of what?

Back 20

failure to be a team player

Front 21

What is breaking down old corporate barriers and allowing information to be shared instantly across department, thus improving teamwork?

Back 21

computers

Front 22

Having integrity and a keen sense of right and wrong or adherence to principles considered right is important aspect for every team member. This is called what?

Back 22

honor

Front 23

You need to develop special skills to cope with differing opinions and ideas when you are part of a team. A positive process of reaching a mutual agreement is called what?

Back 23

negotiation

Front 24

To help a disadvantaged student be a part of a team, other team members might do what?

Back 24

volunteer to be a peer tutor

Front 25

When working with w visually impaired team member what should you do when initiating a verbal message to make im or her realize you are addressing him or her?

Back 25

call the person by name

Front 26

A person who guides the team is called the team:

Back 26

leader

Front 27

A team member who constantly annoys and disturbs other team members is said to be:

Back 27

harassing

Front 28

Cultural diversity refers to the blending of many people from different cultures who are involved in a like activity or settng. Name four difference that might be exhibited:

Back 28

gender, race, age, religion, ethnicity, dress, politics, diet (any four)

Front 29

A process that emphasizes continous improvement with regards to quality production and customer satification is called what?

Back 29

total quality management

Front 30

Every team member has distinguishing features or qualities. These are called:

Back 30

traits

Front 31

A team member who related well with others, responds appropriately as the situation requires, and taked an interest in what others say and do is said to be:

Back 31

social

Front 32

The impression a person makes on others is called:

Back 32

image

Front 33

Having a professional standing, techniques, attributes or ethics as an individual or in a team is said to show one's:

Back 33

professionalism