Communication 120

Front 1

Interpersonal communication

Back 1

When people treat one another as unique individuals regardless of the context of the interaction or the number of people involved

Opposite is impersonal communication

Front 2

Culture

Back 2

Shared learned behavior which is transmitted from one generation to another for purposes of promoting individual and social survival, adaptation, and growth and development. Can have both external (artifacts, roles, institutions) and internal (values, attitudes, beliefs) representations.

Front 3

Environment

Back 3

Contexts or fields of experience that help people make sense of others' behavior. Refers to the physical environment as well as personal experiences and background

Front 4

Noise

Back 4

Anything that interferes with the transmission and reception of a message

Front 5

External noise

Back 5

Those factors outside the receiver that make it difficult to hear, as well as many other kinds of distractions. Ex: cigarette smoke in a room

Front 6

Physiological noise

Back 6

Biological factors in the receiver that interfere with accurate reception. Ex: Hearing loss and illness

Front 7

Psychological noise

Back 7

Cognitive factors that make communication less effective. Ex: A woman who hears the word "gal" may become so irritated that she has trouble listening objectively to the rest of the speaker's message.

Front 8

Channel

Back 8

Medium through which messages are exchanged. Ex: face to face, over the phone, through I*M

Front 9

Richness

Back 9

Multitude of nonverbal cues that accompany words spoken

Front 10

4 Insights of Communication

Back 10

1. Messages are simultaneously sent and received.

2. Meanings is determined by situation and context.

3. Environment and noise affect communication.

4. Channels make a difference.

Front 11

Communication is Transactional

Back 11

High degree of mutual involvement when we interact.

Depends on the involvement of a partner

Unique creation that arises out of the way in which the partners interact

Front 12

Communication can be intentional or unintentional

Back 12

Ex: Unintentional: not returning an e-mail or voicemail, impatiently shifting, sighing

Front 13

Communication has a content and a relational dimension

Back 13

Content: the information being explicitly discussed

Relational: How you feel about the other person (sometimes it doesn't matter, but other times it is more important. Ex: getting in arguments over trivial matters is really a dispute over the nature of the relationship and who is in control)

Front 14

Communication is Irreversible

Back 14

Sometimes an explanation or apology can help, but other times, no amount of explanation can erase the impression you have created.

Front 15

Communication is Unrepeatable

Back 15

Communication is an ongoing process. Both you and the other person have changed, the behavior isn't original and your feelings about each other may have changed.

Front 16

Not all communication seeks understanding

Back 16

-Social rituals
-Attempts at persuasion
-Deliberate ambiguity and perception

Front 17

More communication is not always better

Back 17

Too much talking can be a mistake

Front 18

Communication will not solve all problems

Back 18

Clear communication can be the source of the problem ("i think that shirt makes you look fat")

Front 19

Effective communication is not a natural ability

Back 19

Most people operate at a level far below their potential

Front 20

Quantitative approach to communication

Back 20

Any interaction between two people

Front 21

Dyad

Back 21

two persons interacting

Front 22

Communication competence

Back 22

Both effective (gets you the results that you want) and appropriate (does so in a way that, in most cases, enhances the relationship in which it occurs

Front 23

There is no single "ideal" or "effective" way to communicate

Back 23

Flexibility is important when communicating with members of different cultures

Front 24

Competence is situational

Back 24

Communication competence is not a trait that a person either possesses or lacks. Its more accurate to talk about degrees or areas of competence

Front 25

Competence can be learned

Back 25

Some genetic component but for the most part, it is a set of skills that can be learned

Front 26

A large repertoire of skills

Back 26

Good communicators don't use the same approach in every situation

Front 27

Adaptability

Back 27

You have to be able to choose the right response for the situation (an approach that works well in one situation might be disastrous in a different situation)

Front 28

Ability to perform skillfully

Back 28

Once you have chosen the appropriate way to communicate, you have to perform that behavior effectively
-Practice is the key to skillful performance

Front 29

Involvement

Back 29

Caring about the other person and the topic at hand and desiring to make the relationship clearly useful by producing good results for everybody involved

Front 30

Empathy/Perspective Taking

Back 30

The ability to imagine how an issue might look from another's perspective
-Listening is an important skill b/c it helps you understand others and provides information to develop strategies about how best to influence them

Front 31

Cognitive complexity

Back 31

The ability to construct a variety of different frameworks for viewing an issue

Front 32

Self-monitoring

Back 32

The process of paying close attention to one's own behavior and using these observations to shape the way that one behaves