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27 Cards in this Set
- Front
- Back
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Advising response
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Helping response in which the receiver offers suggestions about how the speaker should deal with a problem
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Ambushing
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A style in which the receiver listens carefully to gather information to use in an attack on the speaker
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Attending
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The process of focusing on certain stimuli from the environment
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Comforting
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A response style in which a listener reassures, supports, or distracts the person seeking help
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Content-oreinted listening
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A listening style that focuses on the content of a message
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Counterfeit questions
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a question that disguised the speakers true motives, which do not include a genuine desire to understand the other person
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Critical Listening
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Listening in which the goal is to judge the quality or accuracy of the speakers remarks
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Defensive listening
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A response style in which the receiver perceives a speakers comments as an attack.
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Hearing
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The process wherein sound waves strike the eardrum and cause vibrations that are transmitted to the brain.
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Informational Listening
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Listening in which the goal is to recieve accurately the same thoughts the speakers is trying to convey
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Insensitive listening
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Failure to recognize the thoughts or feelings that are not directly expressed by a speaker, instead accepting the spaeakers swords at face value.
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Insulated listening
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a style in which the receiver ignores undesirable information
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Judging response
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a reaction in which the receiver evaluates the senders message either favorably or unfavorably
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listening
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process wherein the brain reconstructs electrochemical impulses generated by hearing int representations of the original sound and gives them meaning
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listening fidelity
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the degree of congruence between what a listener understand and what the message sender was attempting to communicate
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People-oriented listening
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that is primarily concerned with creating and maitaining positive relationships
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prompting
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using silence and brief statements of encouragement to draw out a speaker
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pseudolistening
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an imitation of true listening in which the receivers mind is elsewhere
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questioning
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seeks additional information from the sender
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residual message
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the part of a message a receiver can recall after short-and long term memory loss
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responding
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providing observable feedback to another persons behavior or speech
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selective listening
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which receiver responds only to message that interest him or her
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sincere questions
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a question posed with the genuine desire to learn from another person
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stage hogging
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a listening style in which the receiver is more concerned with making his or her own point that with understanding the speaker
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supportive listening
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the reception approach to use when others seek help for personal dilemma
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time-oriented listening
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a listening style that is primarily concerned with minimizing the time necessary to accomplish the task at hand
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understanding
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the act of interpreting a
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