Co Officer Ch 4-6 Missed Review

Front 1

Which of the following is a cause of unethical behavior in individuals?

Explosive mentality, Self-esteem, Bottom-line mentality, or behaviors that violate ethical standards.

Back 1

Self Esteem, pg 80

Front 2

What type of fallacy makes a faulty connection between the cause and effect?

"The USSR collapsed after instituing atheism, therefore we must aviod atheism for the same reasons."
Bandwagon, Casual, Non sequitur, slippery slope.

Back 2

Casual pg 77

Front 3

Analogical reasoning (comparing two similar cases) is usually found in the _____ type of speech.

informative, persuasive, instructional, or entertainment

Back 3

Persuasive pg 76

Front 4

Deductive reasoning is usually developed in the form of a ______.

premise, thesis, syllogism, or conclusion.

Back 4

Syllogism pg 75

Syllogism is a 3 part statement.

Front 5

Which of the following is based on a comparison between two similar cases?

Inductive reasoning, casual reasoning, deductive reasoning, or analogical reasoning.

Back 5

Analogical reasoning. pg 73-76

Front 6

Making decisions can be difficult because of_____.

policy barriers, paradoxes, personal barriers, decion-making barriers.

Back 6

Personal barriers, pg 88

Front 7

Which of the following is a process of reaching a specific conclusion based on a general statement or principle?

Inductive reasoning, casual reasoning, deductive reasoning, analogical reasoning.

Back 7

Deductive reasoning, pg 73-76

Front 8

A proponent of a new library says that "There are those who don't care if children read". This is an example of what kind of fallacy.

Straw man, bandwagon,
Red herring, or hasty generalization.

Back 8

Straw man, pg 77

Front 9

Which of the following is a cause of unethical behavior in organizations?

Basic needs, affiliation, self-gratification, or bottom-line mentality.

Back 9

Bottom line mentality, pg 80

Front 10

Which of the following is NOT a symptom of the Abilene Paradox?

Group members become frustrated by poor decisions.
Group members agree in private, but not in public.
Group members agree in private, but fail to communicate.
Group members fail to communicate and make counterproductive decisions.

Back 10

Group members agree in private but not in public. pg 91

Front 11

Which of the following is the first step in the decision making process?

List possible options
Define the problem
Classify the problem
Determine the best response

Back 11

Classify the problem. pg 87

Front 12

Which of the following is essential to the inductive reasoning approach to decision making?

Deduction, Inference, Reasoning, or documentation.

Back 12

Documentation

Front 13

A ______ fallacy makes an argument or conclusion based on insufficient or non-existent evidence.

"Uncle Fred is lazy" "All men named Fred are lazy"

Back 13

Hasty generalization. PG 77

Front 14

_______ reasoning is a process that arrives at a general conclusion based on a foundation of specific examples or data.

Back 14

Inductive

Front 15

The _____ decision making model is usually applied to decisions that have the potential for high risk or uncertain outcomes.

Generic rationality
Rational
Bounded rationality
Exceptional Rationality

Back 15

Rational, pg 85

Front 16

In order to apply the decision making process , a company officer must gauge the _____ of the unit.

training
morale
motivation
experience

Back 16

Morale, pg 84-85

Front 17

Which of the following is any overt, unwanted, or unwelcome sexual behavior or advance?

A hostile work environment,
Retaliation,
Quid pro quo,
or Gender-based discrimination

Back 17

Quid Pro Quo, pg 110

Front 18

Adminstrative laws are:

Laws created and enforced to implement the legislation for which they are responsible.

Laws enacted by legislative bodies of governement

rules of mechanisms used to enforce substantive laws.

laws created by government agencies and used to enforce and implement statutory law.

Back 18

laws created and enforced to implement the legislation for which they are responsible.

Front 19

When a person possesses a greater amount of expertise than others, that person's _____ is proportionately greater.

responsibility, civil duty, legal duty, or standard of care.

Back 19

legal duty, pg 103

Front 20

If an employee commits a crime while on duty, who is responsible?

The employee's supervisor,
the employee,
the employer,
or BOTH

Back 20

the employee, pg 102.

Front 21

GOOD EXAMPLE OF POSSIBLE TEST QUESTION

Which of the following statements about ADA regulations is LEAST accurate?

Public accommodations must comply with ADA regulations regardless of cost.
Fire depts must be ADA compliant.
Existing barriers in public accommodations must be removed.
Public establishments must provide wider doors and wheel-chair accessible telephones.

Back 21

Public accommodations must comply with ADA regulations regardless of cost. pg 113

Front 22

GOOD TEST QUESTION

The Equal Employment Opportunity Commission was charged with protecting the rights of protected classes such as:

workers w/disabilities,
workers over age 70
workers under age 20
workers of certain religions

Back 22

workers with disabilites, pg 108

other protected classes are
women, minorites, and workers overs 40 and under age 70

Front 23

An EMT improperly using an AED he or she has been trained to use is an example of:

misfeasance, negligence, nonfeasance, malfeasance.

Back 23

Misfeasance, pg 104

Front 24

Discrimination against a single parent or pregnant woman is an example of

disparate treatment, adverse impact, sexual harassment, reasonable accomodation

Back 24

disparate treatment, pg 109

this is the treating of an applicant or employee differently than those of another religion or race because their needs may be different.

Front 25

Which listening step completes the communication process?

Attending, evaluating, responding, remembering.

Back 25

Responding, pg 136

Front 26

Research indicates that most people only remember ____ percent of a message after they hear it.

5, 25, 75, or 50

Back 26

50%, pg 134

Front 27

GOOD EXAMPLE TEST Q

Which of the following statements about interpersonal communication is MOST accurate?

A message may only be transmitted through the spoken word.
Message between depts are best transferred using 10-codes
Turning of an AC is an example of controlling an internal interference.
Education and cultural background affect how the receiver understands a message.

Back 27

Education and cultural background affect how the receiver understands a message. pg 126

Front 28

Which of the following is NOT a common form of communications?

Oral, written, electronic, interpersonal.

Back 28

ELECTRONIC, pg 123

3 most common types are informal interpersonal, formal oral, and written.

Front 29

Vocal tones and inflections make up _____ percent of speec communication.

Back 29

38%, pg 131

Front 30

Which of the followings words is defined as "words may not have the same meaning to all people"?

Abstract, arbitrary, ambiguous, apparent

Back 30

Arbitrary, pg 129

meaning has changed over time,. fireman to firefighter

Front 31

EXAMPLE Q

Which of the following statements about hearing and listening is MOST accurate?

A-Hearing involves evaluating and responding; most of what a person listens to is ignored.
B-Hearing involves sound waves striking the eardrums; listening is an active part of the communication process.
C-Listening involves all sounds around a person; hearing includes attending, understanding, and remembering.
D-Listening involves sound waves striking the eardrums;hearing is an active part of the communication process.

Back 31

B-Hearing involves sound waves striking the eardrums; listening is an active part of the communication process., ppg 134

Front 32

The fact that the British use the word boot to refer to the trunk of a car is an example of an _____ word.

Abstract, arbitrary, ambiguous, apparent.

Back 32

Ambiguous, pg 129

Front 33

Which of the following words is defined as "meaning are generalizations rather than concrete or tangible meanings"?

Abstract, arbitrary, ambiguous, or apparent.

Back 33

Abstract, pg 129

tools vs forcible entry tools,

tool vs pry bar

Front 34

Which of the following is NOT a cultural stereotype of language?

age, maturity, political association, religion

Back 34

Maturity, pg 130

Gender, ethnicity, age, religion, political association, education, and regional background are several ways people are stereotyped by language. pg 130

Front 35

Which of the following is a process that is based on the relationship between two or more events in such a way that it is obvious one caused the other to occur?

Inductive reasoning
Deductive reasoning
Analogical reasoning
Causal reasoning

Back 35

Causal reasoning pg 73-76

not CASUAL.

Front 36

Liability means:

a legal obligation or responsibility
the ability to be sued by a group or person.
the ability to be take to court by a group or person.
means by which society can protect itself.

Back 36

a legal obligation or responsibility.
pg 101

Front 37

Which of the following is a rule of conduct or procedure established by custom agreement, or authority?

Law, ordinance, regulation, or policy?

Back 37

Law, pg 98