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11 Cards in this Set
- Front
- Back
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Diversity |
Refers to the characteristics values beliefs and factors that make people different yet similar |
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Platinum rule |
Going up beyond the step of treating customers the way you want to be treated to the next level of treating them the way you would like to be treated |
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Which of the following factors that and or gained through our environment and life experiences are responsible for making a person unique |
Education |
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What is the result of applying your own cultural practices and beliefs to a situation involving someone from another culture |
Poor service |
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To beat effective in dealing with others service providers should |
Be open-minded and accept that someone else has a different belief systems |
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Modesty |
The way that cultures View property of dress and conduct |
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A strategy that should be adopted to effectively handle customers having expectations of privacy |
Avoid controversial topics that might be emotional hot buttons or sensitive |
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Interpersonal relationships |
Focuses on the need for service providers to build strong bonds customers |
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A strategy that should be adopted to build strong interpersonal relationships |
Present gifts to persuade various people in the organization that you are a friend of |
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Gender roles |
Behavior attributed to or assigned by societal norms |
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individualistic cultures |
Groups in which members are separate from their group and are responsible for their destiny |
