Chapter 9 Reading Hr

Front 1

What two basic roles that personnel activities like screening, training, and appraising serve?

Back 1

(1) their traditional role has been to staff the organization

(2) ensuring that the long run interests of the employees are protected by the organization and that the employee is encouraged to grow and realize his or her full potential.

Front 2

_________ is the occupational positions a person holds over the years

Back 2

career

Front 3

What is career management?

Back 3

a process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests most effectively both within the company and after they leave the firm

Front 4

________ ______ is the lifelong series of activities that contribute to a person's career exploration, establishment, success and fulfillment.

Back 4

career development

Front 5

________ _________ is the deliberate process through which someone becomes aware of personal skills, interests, knowledge, motivations, and other characteristics; acquires information about opportunities and choices; identifies career related goals; and establishes actron plans to attain specific goals.

Back 5

career planning

Front 6

What the employer and employee expect of each other is part of what psychologists call a _________ __________

Back 6

psychological contract

Front 7

a psychological contract is an...

Back 7

unwritten agreement that exists between employers and employees and that identifies each party's mutual expectations.

Front 8

Who has a role in an employees career management?

Back 8

individual

manager

organization

Front 9

It is mostly the ____ who must accept responsibility for the employees career

Back 9

employee

Front 10

What role does realistic job interviews have on employees?

Back 10

it helps prospective employees more accurately gauge whether the job is a good fit for them

Front 11

How can an employer prevent reality shock?

Back 11

by giving the employee a challenging first job and having an experienced mentor who can help the person learn the ropes

Front 12

__________ _________ is a phenomenon that occurs when a new employee's high expectations and enthusiasm confront the reality of a boring, unchallenging job.

Back 12

reality shock

Front 13

How can career oriented appraisals impact an employees career path?

Back 13

here the manager is not only responsible for appraising the employee, but also to match the person's strengths and weaknesses with a feasible career path and required development work.

Front 14

_____ __________ _______ are planned learning events in which participants are expected to be actively involved, completing career planning exercises and inventories and participating in career skills practice sessions

Back 14

career planning workshop

Front 15

Some employers provide a 401k type lifelong learning accounts. Explain what these are.

Back 15

both employers and employees contribute, and the employees can tap into these to get the career-related education and development they desire.

Front 16

______ _____ generally help employees create five year plans showing where their careers with the firm may lead.

Back 16

career coaches

Front 17

Many call the combination of barriers to women's progress the _______ _________

Back 17

glass ceiling

Front 18

_______ means educating, instructing, and training subordinates.

Back 18

coaching

Front 19

_____________ means advising, counseling, and guiding.

Back 19

mentoring

Front 20

What is the main difference between coaching and mentoring?

Back 20

Coaching focuses on teaching short term job related skills

Mentoring focuses on helping employees navigate longer-term career type hazards

Front 21

__________ focuses on daily tasks that you can easily re-learn, so the downside is usually limited

Back 21

coaching

Front 22

_________ focuses on the relatively hard-to-reverse longer term issues, and often touches on the person's psychology.

Back 22

mentoring

Front 23

Effective mentors set _______ _______, are willing to ______ _______ ________ and effort the mentoring relationships requires, and actively steer proteges into important projects.

Back 23

high standards

invest the time

Front 24

Effective mentoring requires _________, and the level of ______ reflects the mentor's ______ ____________, _______, _____________ _______ ______ and readiness to _____ ___________

Back 24

trust

trust

professional competence

consistency

ability to communicate

share control

Front 25

What is an employees responsibilities as a protege?

Back 25

choose an appropriate potential mentor

make it easier for a potential mentor to agree to your requests by making it clear what you expect.

Be selective about work related issues you ask about

Front 26

The employers career development process should send the signal that the...

Back 26

employer cares about the employee's career success, and thus deserves the employee's engagement

Front 27

The performance appraisal should provide an opportunity to link...

Back 27

the employee's performance, career interests, and developmental needs into one coherent career plan.

Front 28

With ______-_______ _______, the supervisor and employee actually do jointly merge the employees past performance, career preferences, and developmental needs into a formal career plan

Back 28

career oriented appraisals

Front 29

______ is the rate at which employees leave a firm.

Back 29

turnover

Front 30

Turnover includes..., but does not include...

Back 30

employees who leave voluntarily

involuntary separations

Front 31

Reducing turnover requires...

Back 31

identifying and managing the reasons for both voluntary and involuntary turnover.

Front 32

Managing voluntary turnover requires identifying its _______ and then addressing them.

Back 32

causes.

Front 33

What are the top five reasons that high commitment and top performing employees gave for leaving

Back 33

(1) pay

(2) promotional opportunities

(3) work life balance

(4) career development

(5) health care benefits

Front 34

Why is turnover not always bad?

Back 34

Losing low performing employees isn't as problematic as losing high performing ones.

Front 35

Employers should understand that retaining employees is a _______ ______ issue, and that the best retention strategies are therefore __________

Back 35

talent management

multifunctional

Front 36

Where is a logical place to start when retaining employees?

Back 36

by periodically tracking the number of employees- and particularly top performers and high potentials- who leave the company

Front 37

After periodically tracking the number of employees who leave the company, you should...

Back 37

identify the issues

Front 38

An important part of retaining employees is clarifying what...

Back 38

your expectations are regarding their performance

Front 39

High ______________/ ____________ type practices seem to improve employee retention

Back 39

performance/involvement

Front 40

What is withdrawal?

Back 40

Separating oneself from one's current situationW

Front 41

what is job withdrawal?

Back 41

refers to the actions intended to place physical or psychological distance between employees and their work environments

Front 42

What is one way to defend against claims of discrimination?

Back 42

be sure promotion procedures are clear and objective

Front 43

While subjective reasons can justify adverse employment decisions, an employer must...

Back 43

articulate any clear and reasonably specific factual bases upon which it based its decision.

Front 44

Todays focus on competitiveness favors (seniority/ competence). Choose one

Back 44

competence

Front 45

If the firm promotes based on competence, it must...

Back 45

define and measure competence.

Front 46

What is a job posting policy?

Back 46

says that the firm will post open positions and their requirements and circulate these to all employees

Front 47

True or false.

Promotions are always upward.

Back 47

False. Promotions aren't necessarily upward.

Front 48

What are specific steps that are used to eliminate barriers that impede women's career path?

Back 48

(1) eliminate institutional barriers

(2) improve networking and mentoring

(3) break the class ceiling

(4) Adopt flexible career tracks

Front 49

A ______ is a move from one job to another, usually with no change in salary or grade.

Back 49

transfer

Front 50

What is dismissal?

Back 50

involuntary termination of an employee's employement with the firm

Front 51

What are three main protections against wrongful discharge?

Back 51

statutory exceptions, common law expectations, public policy expectations

Front 52

____________ ________ include federal and state equal employment and workplace laws that prohibit certain dismissals.

Back 52

statutory exceptions

Front 53

Courts create _____ ________ _____ based on precedents

Back 53

common law exceptions

Front 54

Under the ______ _______ _____, courts have held a discharge to be wrongful when it was against a well-established public policy

Back 54

public policy exception

Front 55

What are the five grounds for dismissal?

Back 55

unsatisfactory performance

misconduct

lack of qualifications for the job

changed requirements of the job

insubordination

Front 56

What are the two different categories of insubordination?

Back 56

unwillingness to carry out the manager's orders

disrespectful behavior toward the manager

Front 57

______ _____ occurs when an employee's dismissal does not comply with the law or with the contractual arrangement state or implied by the firm via its employment application forms, employee manuals, and other promises

Back 57

wrongful discharge.

Front 58

With _______ __________ the employer arranges for an outside firm to provide terminated employees with career planning and job search skills

Back 58

outplacement counseling

Front 59

________ _________ usually provide the actual outplacement services.

Back 59

outplacement firms

Front 60

___________ is when the employer sends workers home for a time for a lack of work, is usually not a permanent dismissal.

Back 60

layoff

Front 61

________ means reducing, usually dramatically, the number of people employed by a firm.

Back 61

downsizing