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56 Cards in this Set
- Front
- Back
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What is the role of the team?
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The team is a group of people who will complete work on the project. The team members can change throughout the project as people are added to and removed from the project.
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What is the role of the stakeholders?
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The stakeholders role on a project is determined by the project and the stakeholder
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What is a Stakeholder?
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Anyone who can positively or negatively influence the project.
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What is the role of a functional manager?
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Manages and "owns" the resources in a specific department and generally directs the technical work of individuals from that functional area who are working on the project.
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What is the role of the project manager?
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Responsible for managing the project to meet the project objectives
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What is the role of the portfolio manager?
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Responsible for governance at an executive level of the projects or programs that make up a portfolio.
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SMAART Definition
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Specific
Measurable Achievable Attainable Relevant Time Specific |
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Enterprise Environmental Factors
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Company culture and existing systems
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Organizational Process Assets (OPA)
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Processes, procedures and historical information
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Responsibility Assignment Matrix
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Chart that cross references team members with the activities or work packages that they are to accomplish
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RACI Chart
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Responsible
Accountable Consult Inform A type of responsibility assignment matrix that defines role assignments clearly. |
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Organizational Breakdown Structure
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Chart that shows responsibilities by department
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What does a human resource plan include?
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Roles and responsibilities
Project Organization Charts Staffing Management Plan |
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What does a Staffing Management Plan include?
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You plan for staff acquisition
Resource calendars Staff release plan Staff training needs Recognition and rewards Compliance Safety |
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What are inputs to Acquire Project Team?
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Project Management Team
Enterprise environmental factors Organizational process assets. |
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What are stages of team formation and development?
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Forming
Storming Norming Performing Adjourning |
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What is the definition of Team Forming?
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Team meets and members agree on goals
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What is the definition of Team Storming?
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Disagreements as people learn to work together. (I am right" mentality)
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What is the definition of Team Norming?
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Team members begin building good working relationships.
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What is the definition of Team Performing?
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The team becomes efficient and works effectively together.
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What is the definition of Team Adjourning?
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The project ends, and the team is disbanded.
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What are powers of a project manager?
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Formal (Legitimate)
Reward Penalty (Coercive) Expert Referent Best: Expert and Reward Worst: Penalty |
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What is the definition of Formal (Legitimate) Power?
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Based on your position. Formal authority of the project manager. The right to issue orders to make requests
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What is the definition of Reward Power?
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Refers to positive consequences or outcomes that a project manager can offer to project personnel.
Examples: Promotions, salary increases, vacations, etc. |
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What is the definition of Penalty (Coercive) Power?
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Refers to negative things that project personnel believe a project manager can do to them.
Examples: Fire, suspend, dock pay, reprimand, etc. |
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What is the definition of Expert Power?
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Power that comes from being the technical or project management expert. This is a function of knowledge and skills possessed by the project manager rather than a formal organizational status.
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What is the definition of Referent Power?
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Power that comes from another person liking you, respecting you or wanting to be like you. It is a power of charisma and fame.
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What are leadership styles?
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Directing
Facilitating Coaching Supporting Autocratic Consultative Consultative-Autocratic Consensus Delegating Bureaucratic Charismatic Democratic or Participative Laissez-faire Analytical Driver Influencing |
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What is the definition of Directing leadership stye?
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Managers tell people what tasks will be performed and when and how they should be performed
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What is the definition of Facilitating leadership stye?
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The project manager coordinates the inputs of others before making a decision
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What is the definition of Coaching leadership stye?
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The manager helps other achieve their goals. Manager issues instructions to subordinates.
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What is the definition of Supporting leadership stye?
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Project manager provides assistance along the way. Maintains and presents a positive outlook during times of uncertainty.
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What is the definition of Autocratic leadership stye?
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This is a top down approach where the manager has power to do whatever he or she wants. The manager may coach or delegate, but everyone does what the manager wants them to do.
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What is the definition of Consultative leadership stye?
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This is a bottom up approach uses influence to achieve results. The manger obtains other opinions and acts as the servant for the team.
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What is the definition of Consultative-Autocratic leadership stye?
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In this style the manager solicits input from team members, but retains decision making authority for him-or herself
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What is the definition of Delegating leadership stye?
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Manager establishes goals and then gives the project team sufficient authority to complete the work.
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What is the definition of Bureaucratic leadership stye?
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This style focuses on following procedures exactly. May be appropriate for work in which details are critical or in which specific safety or other regulations must be strictly adhered to.
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What is the definition of Charismatic leadership stye?
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These managers energize and encourage their team in performing project work. With this style, project success may be come dependent on the presence of the charismatic leader and the team relies on the leader for motivation.
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What is the definition of Democratic or Participative leadership stye?
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This style involves encouraging team participation in the decision making process. Team members own the decision made by the group which results in improved teamwork and cooperation.
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What is the definition of Laissez-Faire leadership stye?
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Not directly involved in the work of the team, but manages and consults as necessary. This style can be appropriate with a highly skilled team.
Not an effective leadership style when the team is not highly skilled as this can lead to anarchy. |
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What is the definition of Analytical leadership stye?
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This style depends on the managers own technical knowledge an ability. Analytical managers often make the technical decision for the project, which they communicate to their teams. Interview-style communication, in which the project manager asks questions to the the facts is common with this management style.
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What is the definition of Driver leadership stye?
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A manager with a driver style is constantly giving directions. His or her competitive attitude drives the team to win.
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What is the definition of Influencing leadership stye?
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This style emphasizes teamwork, team building and team decision making. These managers work with their teams to influence project implementation.
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Conflict Intensity in order of frequency.
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1. Schedules
2. Project Priorities 3. Resources 4. Technical Opinions 5. Administrative Procedures 6. Cost 7. Personality |
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What are the main conflict management techniques?
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Confronting (Problem solving)
Compromising Withdrawal (Avoidance) Smoothing (Accommodating) Collaborating Forcing Best: Confronting (Problem solving) Worst: Forcing |
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What is the definition of Confronting (Problem Solving) Conflict Management Technique?
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Means solving the real problem sot hat the problem goes away. Confronting leads to win-win situation.
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What is the definition of Compromising Conflict Management Technique?
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This technique involves finding solutions that bring some degree of satisfaction to both parties. A lose-lose situation since no party gets everything.
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What is the definition of Withdrawal (Avoidance) Conflict Management Technique?
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In this technique, the parties retreat or postpone a decision on a problem. Withdrawal is not usually the BEST choice for resolving a conflict, however there could be situations where withdrawal is the best option.
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What is the definition of Smoothing (Accommodating) Conflict Management Technique?
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This technique emphasizes agreement rather than differences of opinion.
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What is the definition of Collaborating Conflict Management Technique?
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In this technique, the parties try to incorporate multiple viewpoints in order to lead to consensus.
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What is the definition of Forcing Conflict Management Technique?
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This technique involves pushing one viewpoint at the expense of another.
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What is McGregor's Theory of X and Y?
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Theory X = Managers believe that people need to be watched every minute. They believe employees are incapable, avoid responsibility, and are lazy.
Theory Y = Managers believe that people are willing to work without supervision, and want to achieve. They believe their employees can direct their own efforts. |
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Maslow's Hierarchy of Needs.
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A pyramid showing how people are motivated and said one cannot ascend to the next level until the levels below are fulfilled.
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David McClelland's Theory of Needs
(Acquired Needs Theory) |
Need for Achievement
Need for Power Need for Affiliation |
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Herzberg's Theory
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Poor hygiene factors may destroy motivation, but improving them will not improve motivation.
Hygiene Factors Examples: Working conditions Salary Personal Life Relationships at work Security Status Motivating Agents: Responsibility Self-Actualization Professional Growth Recognition |
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Theory Z
(Ouchi Theory) |
Focused on increasing employee loyalty to the company with a strong focus on the well-being of the employee, both on the and off the job by providing a job for life.
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