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41 Cards in this Set
- Front
- Back
____ ______ is the managerial activity that involves establishing and maintaining the positive employee-employer relationships that contribute to satisfactory productivity, motivation, morale, and discipline, and to maintaining a positive, productive, and cohesive work environment. |
employee relations |
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Unfair treatment reduces ____, poisons ____, increases _____, and negatively impacts employee relations and performance. |
morale trust stress |
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When someone witnesses abusive supervision vicariously, it... |
adverse reactions including further unethical behavior |
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___ ______ reflects concrete actions such as " employees are treated with respect" and "employees are treated fairly" |
fair treatment |
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_____ _____ refers to justice in the allocation of rewards or discipline, in terms of the procedures being even handed and fair. |
procedural justice |
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What is distributive justice? |
A system distributing rewards and discipline in which the actual results or outcomes are evenhanded and fair. |
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The US government says most would agree that bullying involves three things. What are they ? |
Imbalance of power Intent to cause harm Reptition |
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What are the four different kinds of bullying? |
verbal social physical cyberbullying |
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Maintaining positive employee relations requires having special _____ programs in place that let employees express their opinions, and let management know if there is a problem |
communication |
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Why do employer use communication programs? |
employees feel better about their employers when they're kept in the loop about what is happening |
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___ ___ is the perceptions a company's employees share about the firm's psychological environment |
organizational climate |
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____ _____ ____ requires reviewing the tenure of existing employees and establishing meaningful award periods. It also requires establishing a budget, selecting awards, having a procedure for monitoring what awards to actually award, having a process for giving awards, and assessing program success. |
service award program |
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Employee relations tend to improve when employees get ____ with the company |
involved |
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What benefits are there to getting employees involved? |
Employees often know more about how to improve their work processes than anyone; therefore asking them is often the simplest way to boost performance It will boost their sense of ownership It will signal that their opinions are valued |
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A ___ ___ is comprised of a small sample of employees who are presented with a specific question or issue and who interactively express their opinions and attitudes on that issue with the focus groups assigned facilitator. |
focus group |
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_____ _______ are temporary teams whose members work on specific analytical suggestions. |
suggestion teams. |
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What is the purpose of problem solving teams? |
to identify and research work processes and develop solutions to work-related problems. |
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_____ ______ is a special type of formal problem solving team, usually composed of 6 to 12 specially trained employees who meet weekly to solve problems affecting their work area. |
quality circle. |
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A ________-_____/_______-__________ ________ ____ is a small group of carefully selected, trained, and empowered employees who basically run themselves with little or no outside supervision, usually for the purpose of accomplishing a specific task or mission. |
self managing/ self directed |
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_____ are the principles of conduct governing an individual or a group |
ethics |
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Ethical decisions are rooted in ______ |
morality |
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___ refers to society's accepted standards of behavior |
morality |
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What are the three factors that combine to determine the ethical choices we make? |
The person Situation Outside factors |
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How do people make situations unethical? |
because people bring to their jobs their own ideas of what is morally wrong, each person must shoulder much of the credit for his or her choices. |
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___ ethical dilemmas prompt more bad choices. |
smaller |
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People seemed more likely to do the wrong thing in... |
less serious situations |
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What is the main reason that someone makes an unethical decision? |
not personal interests, but the pressures of the job |
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Decreasing _______ __ helps head off ethical lapses. |
outside pressures |
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The level of misconduct at work dropped dramatically when employees said their supervisors... |
exhibited ethical behavior. |
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______ ______ is the characteristic values, traditions, and behaviors a company's employees share. |
organizational culture. |
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A ________ is a belief about what is right or wrong or about what you should or shouldn't do. |
value. |
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How can managers send the right signals to their employees about ethical behavior? |
Clarifying expectations using signs and symbols providing physical support |
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what are the four different types of employee privacy violations? |
intrusion publication disclosure appropriation |
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What are the two main restrictions on workplace monitoring? |
Electronic communications privacy act common law protections against invsion of pricacy |
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The ________ _______ _________ ____ is a federal law intended to help restrict interception and monitoring of oral and wire communications |
Electronic communications privacy act |
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What are the two exceptions of the Electronic Communications Privacy Act? |
Business purpose exception- permits employers to monitor communications if they can shoe legitimate business reason for doing so. Consent exception- lets employers monitor communications if they have their employees consent to do so |
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What is the purpose of discipline? |
to encourge employees to adhere to rules and regulations |
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The manager builds a fair discipline process on what three pillars? |
Rules and regulations system of progressive penalties appeals process |
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What is the purpose of rules? |
to inform employees ahead of time what is and is not acceptable behavior |
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The severity of the penalty usually depends on... |
the offense the number of times it has occured |
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what is the aim of the appeals process? |
to ensure that supervisors mete out discipline fairly |