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22 Cards in this Set
- Front
- Back
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memo
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a specially formatted document that is sent to readers within an orfanization
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e-mail
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messages distributed by a computerized mail service
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header
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a block of text appearing at the top of a document
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headings
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visuals markers consisting of words or short phrases that indicate the parts of a document and signpost its organization
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boldface
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a thick, black typeface used for emphasis
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bullets
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visual cues, usually large dots or squares , that set off items in a vertical list or emphasize lines
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opening
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the first paragraph of a memo; contains the most important information regarding the subject matter, the purpose for writing, and/or the action required by the reader
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subject line
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the part of a memo or e-mail that indicates the document’s title, topic, purpose, and importance
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body
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the middle paragraph(s) of a memo; provides necessary background and more detailed information about the subject matter
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closing
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th efinal paragraph of a memo; summarizes the content and indicated next steps, invites feedback, offers further resources, and/or provides contact information
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italics
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sloping letters used for emphasis or to distinguish foreign words
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list
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a group of three or more logically related items presented consecutively to form a record or aid to memory
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chunking
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the grouping of items of information together to be remembered as a unit
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spam
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an advertising message-electronic junk mail-sent widely and indiscriminately
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complimentary close
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a formulaic closing, usually a word found after the body of a letter and before the signiture
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attachments
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an independent computer file sent with a regular e-mail message
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informative memo
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a message to which the reader will react neutrally
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request memo
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a message that asks the reader to perform a routine action
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responses
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a message that answers a request or query
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goodwill message
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a message that enhances the value of a business beyond its tangible assets by creating a friendship and establishing trust and mutual understanding between the writer and recipient
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follow-up
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provides a record of a meeting, including its time, place, purpose, and any agreements that may have been made
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instant messaging
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the exchange of messages over the internet between two or more users who are online simultaneously
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