Chapter 4 Management

Front 1

In a global marketplace

Back 1

The entire world is a marketplace national borders are irrelevant the potential for organizations to grow expands dramatically

Front 2

To succeed in a global market place managers must

Back 2

Expect competitors to suddenly appear at any time from any place

Front 3

Parochialism is

Back 3

A tendency to view the world Through a single perspective Does not recognized that others have different ways of living.
Americans tend to study only English

Front 4

Ethnocentric attitude is the

Back 4

Parochialistic belief that The best work approaches and practices are
Those of the home country

Front 5

American managers must eliminate

Back 5

Their ethnocentric attitudes
If they wish to be successful in international business

Front 6

Mangers with a polycentric attitude view

Back 6

Every foreign operation as
Different and hard to understand
Employees in the host country know the best
Approaches and practices for running the business

Front 7

Geocentric attitude is a world-oriented view

Back 7

That focuses on using the best
Approaches and people from around the globe
Best approaches and people from around the world

Front 8

Studies indicate that successful global management requires

Back 8

An attitude, which is Best described as geocentric

Front 9

Ethnocentric attitude is

Back 9

Characterized by Parochialism views

Front 10

The European Union (EU) was

Back 10

Created by the unification of
12 countries in Europe in 1992
Economic power against US and Japan

Front 11

The European Union covers

Back 11

1. Border controls, taxes, and subsidies, Nationalistic policies and travel, Employment, investment, and trade

Front 12

The single EU currency is called

Back 12

1. The euro
2. Is a hard currency
3. Exceptions, United Kingdom, Sweden, Denmark

Front 13

The European Union currently consists of

Back 13

1. 25 countries
2. Switzerland, Norway, Iceland are not members

Front 14

The executive body of the EU

Back 14

1. Based in Brussels
2. Is known as the Maastricht Office

Front 15

North American Free Trade Agreement

Back 15

1. Trade has increased
2. Includes U.S, Mexico, Canada
3. Increased imports from Mexico by 106 percent

Front 16

The World Trade Organization

Back 16

1. Evolved from the GATT
2. Centered around public protests

Front 17

Multinational corporations (MNC’S) have only become commonplace since The mid-1960’s Known for

Back 17

polycentric attitudes
Utilize decentralization to make management decisions

Front 18

Multinational country is

Back 18

1. A company that maintains
Operations in multiple companies

Front 19

The difference between multidomestic and global company

Back 19

1. Multidomestic, decentralize mgt. in the local country
2. Global, centralize mgt. in home country

Front 20

Multidomestic corporation features

Back 20

1. Decision making takes place at the local level
2. Nationals are hired to run the company
3. Marketing strategies are tailored to country’s culture

Front 21

The domestic firm and a foreign firm sharing

Back 21

The cost of developing new products or Building production facilities in
A foreign country is called a joint venture

Front 22

From an economic standpoint, a threat to

Back 22

The global manager is Widely fluctuating inflation rates in
Foreign countries.

Front 23

Compared to many other countries, changes to the U.S. legal-political

Back 23

Environment are considered
Fixed

Front 24

The reason that a nation’s cultural differences are

Back 24

The most difficult to gain information about is because
“natives” are least capable of explaining
The unique characteristics of their own culture

Front 25

Geert Hofstede developed a valuable framework

Back 25

To help managers better understand
Differences between national cultures

Front 26

Power distance

Back 26

The degree to which members of a society
Expert power to be unequally shared

Front 27

Uncertainty avoidance

Back 27

To alleviate the unpredictability of future events
A society’s reliance on social norms and procedures

Front 28

Assertiveness

Back 28

The extent to which a society encourages
People to be tough, confrontational, assertive, and competitive
Rather than modest tender

Front 29

Humane orientation

Back 29

The degree to which a society encourages and rewards
Individuals for being fair, altruistic, generous, caring.
and kind to others

Front 30

Future orientation

Back 30

The extent to which a society encourages and rewards
Future oriented behaviors such as planning, investing
In the future, and delaying gratification

Front 31

Institutional collectivism

Back 31

the degree to which individuals are encouraged
by societal institutions to be integrated into
Groups in organizations and society

Front 32

Gender differentiation

Back 32

The extent to which members of a society
Maximizes gender role differences as measured by
How much status and decisions making responsiblities
women have

Front 33

In-group collectivism

Back 33

The extent to which members of a society take
Pride in membership in small groups
Such as their families, their circles of close friends.
And the organizations in which they’re employed

Front 34

Performance Orientation

Back 34

The degree to which a society encourages and rewards
Group members for performance improvement and excellence

Front 35

Countries that score high on power distance

Back 35

1. Russia
2. Spain
3. Thailand

Front 36

Countries that score high on assertiveness

Back 36

1. Spain
2. United States
3. Greece

Front 37

Countries that score low on humane orientation

Back 37

1. Germany
2. Spain
3. France

Front 38

Communication factors

Back 38

1. feedback, how quickly can the reveiver respond the the message
2. Complexity capacity. Can the method effectively process complex messages?
3. breadth potential. How many diffeent messages can be transmitted using this method?
4. Confidentiality. Can communicators be reasonably sure their messages are received only by the intended audience?
5. Encoding ease. Can senders easily and quickly use this channel?
6. Decoding ease, Can receivers easily and quickly decode messages?
7. Time- space constraint. Do senders and receivers need to communicate at the same time and in the same space?
8. Cost. How much does it cost to use this method?
9. Interpersonal warmth. How well does this method convey interpersonal warmth?
10 Formality. Does this method have the needed amount of formality?
11. Scanability. Does this method allow the message to be easily browsed or canned for relevant information?
12. Time of consumption. Does the sender or receiver exercise the most control over when the message is dealt with

Front 39

Body language

Back 39

Gestures, Facial expressions, frowns, smiles, Body movements, leaning forward, folded arms, clinched fist, jumping out of their chair