Chapter 04: Fire Service Communications

Front 1

Update that should include the type of operation, the progress of the incident, the anticipated actions, and the need for additional resources

Back 1

Time marks

Front 2

A battery operated hand held transceiver

Back 2

Portable radio

Front 3

Allow fire fighters to receive information in the apparatus or at the station

Back 3

Mobile data terminals

Front 4

Code indicating that a fire fighter is lost, is missing, or requires immediate assistance

Back 4

Mayday

Front 5

A radio channel using two frequencies

Back 5

Duplex channel

Front 6

Automated systems used by telecommunicators to obtain and assess dispatch information

Back 6

CAD

Front 7

A radio system that automatically transmits a radio signal on a different frequency

Back 7

Radio repeater system

Front 8

A radio channel using one frequency

Back 8

Simplex channel

Front 9

A radio channel that bypasses a repeater system

Back 9

Talk around channel

Front 10

What does ANI stand for?

Back 10

Automatic

Number

Identification

(ANI)

Shows number on display at telecommincator terminal

Front 11

The process of assigning a response category is based on the nature of the reported problem

Back 11

Classification and prioritization

Front 12

Two way radios that are permanently mounted in vehicles

Back 12

Mobile radios

Front 13

Telecommunicators must follow standard operating procedures (SOP) and use .....

Back 13

Active listening

Front 14

One of the first things you should learn when assigned to a fire station is how to use the .....

Back 14

Telephone and intercom system

Front 15

What is the central processing point for all information relating to an emergency incident?

Back 15

Communications center

Front 16

The first arriving unit at an incident should always give a brief initial report and ........

Back 16

Establish command

Front 17

Unit selection is the process of determining exactly which ....

Back 17

Unit(s) to dispatch

Front 18

A CAD system helps meet the most important objective in processing an emergency call which is ...

Back 18

Sending the appropriate units to the correct location as quickly as possible

Front 19

The telecommunicator can initiate a response after determining

Back 19

Location and nature of the problem

Front 20

How long should someone in the communications centers be in contact with the responding units?

Back 20

Throughout the incident

Front 21

A call box connects the person directly to a(n) ....

Back 21

Telecommunicator

Front 22

The first arriving unit at an incident should ....

Back 22

Give a brief initial radio report

Establish command

Tell other responding units what it is happening

Front 23

Radio codes, such as "ten codes" ...

Back 23

Can be problematic

Front 24

When you speak in the microphone, always speak across the microphone .....

Back 24

At 45 degree angle, holding the microphone 1-2 inches from the mouth

Front 25

A group of shared frequencies controlled by a computer

Back 25

Trunking system

Front 26

Unit selection determines the ...

Back 26

Number and types of units that are dispatched

Front 27

Urgent messages that take priority over all other communications are known as ....

Back 27

Emergency traffic

Front 28

What is used to warn all fire personnel to pull back to a safe location?

Back 28

Evacuation signal

Front 29

What displays where the call originated or where the phone service is billed?

Back 29

Automatic

Location

Identification

(ALI)

Front 30

What are used to determine predetermined response to an emergency?

Back 30

Run cards

Front 31

What user device allows speech and/or hearing impaired citizens to communicate over the telephone system?

Back 31

TDD/TTY/text phone

Front 32

What does TDD stand for?

Back 32

Telecommunications

Device for the

Deaf

Front 33

What does TYY stand for?

Back 33

Teletype

Front 34

What system of predetermined coded messages such as "what is your 10-20"? used by responders over the radio?

Back 34

Ten-codes

Front 35

What status updates are provided to communication center every 10-20 minutes, type of operation, progress of incident, anticipated actions, need for additional information?

Back 35

Time marks

Front 36

What device keeps a detailed record of every incident and activity that occurs?

Back 36

Activity logging system

Front 37

What is a combination of hardware and software that provides data entry, makes resource recommendations, notifies tracks resources, preserves records of alarms?

Back 37

Computer aided dispatch (CAD)

Front 38

What is a distinct signal intended to be recognized by occupants as requiring evacuation of a building?

Back 38

Evacuation signal

Front 39

Who sends out emergency response resources promptly to an address or incident location for a specific purpose?

Back 39

Dispatch

Front 40

What channel radio systems uses one frequency and receives all messages?

Back 40

Simplex channels

Front 41

What channel radio systems utilizes two frequencies per channel?

Back 41

Duplex channels

Front 42

What radio is considered a two-way radio that is permanently mounted in a fire apparatus?

Back 42

Mobile radio

Front 43

What system uses a shared bank of frequencies to make the most efficient use of radio resources?

Back 43

Trunking system

Front 44

What facility receives emergency reports and is responsible for dispatching the fire department units?

Back 44

Communication center

Front 45

Who is a trained individual that is responsible for answering requests for emergency assistance from citizens?

Back 45

Telecommunicator

Front 46

What provides status updates to the communications center at a predetermined intervals?

Back 46

Time marks

Front 47

What is the emergency code that indicates that a fire fighter is missing or requires an immediate assistance?

Back 47

Mayday

Front 48

What signal warns all personnel to pull back to a safe location?

Back 48

Evacuation signal

Front 49

How can individuals with speech or hearing impairments access the 911 system?

Back 49

TDD/TYY/text phone

Front 50

What are five major steps in processing an emergency incident?

Back 50

1. Call receipt - receive call, gather information

2. Location validation - verify address is correct

3. Classification and prioritization - Assign category response to problem

4. Unit selection - determines which units to dispatch

5. Dispatch - alert selected units

Front 51

What must the telecommunicator who takes a call conduct?

Back 51

"telephone interrogation"

Front 52

How are all calls to 911 directed?

Back 52

Designated Public Safety Answering Point for that jurisdiction

Front 53

What two pieces of information can a telecommunicator initiate a response?

Back 53

1. Location of problem

2. Nature of problem

Front 54

What should you do before transmitting over a radio?

Back 54

Push and hold the PTT button for at least 2 seconds

Front 55

What does most fire departments use for radio communications?

Back 55

Plain English but could also use ten codes

Front 56

What displays the telephone number where the call is originated?

Back 56

Automatic

Number

Identification

(ANI)

Front 57

State two common evacuation signals

Back 57

1. Three blasts of air horn, repeated several times

2. Sirens sound "high-low" for 15 seconds

Front 58

What is a telephone that connects two predetermined points?

Back 58

Direct Line

Front 59

What systems of telephones connected by phone lines, radio equipment, or cellular technology to a communications center or fire department?

Back 59

Call box

Front 60

What is a stationary radio transceiver with an integral AC power supply?

Back 60

Base Station

Front 61

What is a radio system that uses two frequencies per channel: one frequency transmits and the other receives messages?

Back 61

Duplex channels

Front 62

What cards are used to determine a predetermined response to an emergency?

Back 62

Run cards

Front 63

What radio systems uses a shared bank of frequencies to make the most efficient use of radio resources?

Back 63

Trunking system

Front 64

Who sends out emergency response resources promptly to an address or incident location for specific purpose?

Back 64

Dispatch

Front 65

What system of predetermined coded messages, such as "What is your 10-20?" used by responders over the radio?

Back 65

Ten Codes

Front 66

What is a two way radio that is permanently mounted in a fire apparatus?

Back 66

Mobile Radio

Front 67

What code indicates that a fire fighter is lost, missing or trapped, and requires immediate assistance?

Back 67

Mayday

Front 68

What status updates that is provided to the communications center every 10-20 minutes. Such an update should include the type of operation, the progress of incident, anticipated actions and need for additional resources?

Back 68

Time marks

Front 69

What system is used by fire departments to report and maintain computerized records of fires and other fire department incidents in a uniform manner?

Back 69

National

Fire

Incident

Reporting

System

(NFIRS)

Front 70

What facility in which 911 calls are answered?

Back 70

Public

Safety

Answering

Point

(PSAP)

Front 71

What is an enhanced 911 service feature that displays where the call originated or where the phone service is billed?

Back 71

Automatic

Location

Identification

(ALI)

Front 72

What radio system uses a shared bank of frequencies to make the most efficient use of radio resources?

Back 72

Trunked system

Front 73

What radio system uses one frequency to transmit and receive all messages?

Back 73

Simplex channel

Front 74

What code indicates that a fire fighter is lost, missing, or trapped, and requires immediate assistance?

Back 74

Mayday

Front 75

What are two way radios that are permanently mounted in vehicles and powered by the vehicle's electrical system?

Back 75

Mobile

Front 76

What is one of the first things you should learn when assigned to a fire station?

Back 76

How to use the telephone and intercom systems

Front 77

How are fire reports considered public records?

Back 77

Under the Freedom of Information Act, so they may be viewed by an attorney, an insurance company, the news media or the public

Front 78

Who compiles and analyzes incident reports at the local, state, and national levels?

Back 78

National

Fire

Incident

Reporting

System

(NFIRS)

Front 79

What radio system bypasses the repeater system?

Back 79

Talk around channel

Radios transmit and receive on same frequency and signal is not repeated

Works well for short distance commands

Front 80

Who regulates the design, installation and operation of two way radio systems?

Back 80

Federal

Communications

Commission

(FCC)

Front 81

What law requires that communications centers to be able to receive calls via text messages as well as by voice communications?

Back 81

Americans with Disabilities Act

Front 82

What step in processing an emergency incident refers to the process of receiving an initial call and obtaining the necessary information to initiate a response?

Back 82

Call receipt

Front 83

What step in processing an emergency incident ensures that the information received is adequate to dispatch units to the correct location?

Back 83

Location validation

Front 84

What step in processing an emergency incident is the process of assigning a response category, based on the nature of the reported problem?

Back 84

Classification and prioritization

Front 85

What step in processing an emergency incident is the process of determining exactly which unit or units to dispatch based on the location and classification of the incident?

Back 85

Unit selection

Front 86

What step in processing an emergency incident actually alerts the selected units to respond and transmits the information to them?

Back 86

Dispatch

Front 87

What system uses a repeater site to transmit messages over a greater distance than is possible with a simplex system?

Back 87

Duplex channel