Chapter 2 - Strategy, Design, & Effectiveness

Front 1

Missions state...

Back 1

Overall goals: including business scope, and outcomes aiming to be achieved

Operative goals: actual goals that describe specific, measurable outcomes

Front 2

Construct organizational design...

Back 2

in ways that allow them to achieve operative goals which facilitate achievement of overall goals

Front 3

Missions describe...

Back 3

Vision (where we are heading?)

Shared beliefs and values (culture)

Reason for being

Front 4

Missions provide for...

Back 4

Legitimacy (whether society buys in)

Identity

Employee identification (employees buy in)

Motivation

Front 5

Operative goals (5)...

Back 5

- the ends sought after

- direct and motivate employees

- provide decision guidelines

- performance standards

- should link to strategy

Front 6

Types of operative goals (6)

Back 6

- overall performance (profitability)

- resources (acquisitions/finance)

- market (share/standing)

- employee development

- innovation & change

- productivity

Front 7

Strategy is... (2)

Back 7

the unique advantage in the marketplace, not the steps

it is a plan for interacting with the competitive environment to achieve organizational goals

Front 8

What are the two types of strategy models illustrated in the textbook?

Back 8

Miles and Snow's Typology

Porter's Competitive Strategies

Front 9

What are the four competitive stances in Porter's Competitive Strategies Model?

Back 9

low-cost leadership

differentiation

focused low-cost leadership

focused differentiation

Front 10

Low-Cost Leadership

Back 10

Uses a broad organizational scope (many customer segments) with low-cost being the competitive advantage

Example: Walmart

Front 11

Differentiation

Back 11

Company uses a broad organizational scope (many customer segments) with uniqueness being the competitive advantage

Example: Apple

Front 12

Focused low-cost leadership

Back 12

Narrow customer segments using low-cost as their advantage (local areas)

Example: West Jet

Front 13

Focused Differentiation

Back 13

Narrow customer segments using uniqueness as their competitive advantage

Example: Four Seasons Hotel

Front 14

List the four types of organizations in Miles and Snow's Typology and describe them...

Back 14

Prospector - innovates

Defender - stable

Analyzer - stable but periphery is innovative

Reactor - responds

Front 15

What is the major influence of organizational design?

Back 15

Strategy

Front 16

The difference between efficiency and effectiveness is...

Back 16

efficiency is about units of input to produce units of output

effectiveness is the extent to which the organizational goals are being attained

Front 17

What are the three contingency approaches to effectiveness?

Back 17

Resource-based

Internal process

Goal

Front 18

What are the four areas of the competing-values model?

Back 18

Human resource emphasis

Open-systems emphasis

Internal processes emphasis

Rational-goal emphasis

Front 19

Human resource emphasis... (3)

Back 19

Goal is human resource development

Sub-goals are morale and cohesion

Organizations of internal focus and flexible structures

Front 20

Open-systems emphasis... (3)

Back 20

Goal is growth and resource acquisition

Sub-goals are flexibility and readiness

Organizations of external focus and flexible structures

Front 21

Internal-process emphasis... (3)

Back 21

Goal is stability and equilibrium

Sub-goals are information management and communications

Organizations of internal focus and controlled structures

Front 22

Rational-goal emphasis... (3)

Back 22

Goal is productivity and proficiency

Sub-goals are planning and goal-setting

Organizations are externally focused and controlled structures