Chap. 1: Information Systems In A Global Business

Front 1

Digital Firm

Back 1

One in which all the organization's significant business relationships with customers, suppliers, and employees are digitally enabled and mediated.

Front 2

Business Processes

Back 2

The set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated.

Front 3

Business Model

Back 3

Describes how a company produces, delivers, and sells a product or service to create wealth.

Front 4

Information Technology (IT)

Back 4

The hardware and software that a firm needs to use in order to achieve its business objectives. Examples: Computer machines, storage devices, handheld mobile devices, software - Windows and Linux operating systems, Microsoft Office desktop productivity suite, thousands of computer programs.

Front 5

Information System

Back 5

A set of interrelated components that collect or retrieve, process, store, and distribute information to support decision making and control in an organization.

Front 6

Information

Back 6

Data that has been shaped into a form that is meaningful and useful to human beings.

Front 7

Data

Back 7

Streams of raw facts representing events occurring in organizations where the physical environment before they have been organized and arranged into a form that people can understand and use.

Front 8

Input

Back 8

Captures or collects raw data from within the organization or from its external environment.

Front 9

Processing

Back 9

Converts raw input into a meaningful form.

Front 10

Output

Back 10

Transfers processed information to people who will use it or to the activities for which it will be used.

Front 11

Feedback

Back 11

The output that is returned to the appropriate members of the organization to help them evaluate or correct the input stage.

Front 12

Information Systems Literacy

Back 12

The broader understanding of information systems, which encompasses an understanding of the management and organizational dimensions of systems as well as the technical dimensions of systems.

Front 13

Computer Literacy

Back 13

Focuses primarily on knowledge of information technology.

Front 14

Management Information Systems (MIS)

Back 14

Tries to achieve a broader information systems literacy.

Front 15

Senior Management

Back 15

Makes long range strategic decisions about products and services as well as ensures financial performance of the firm.

Front 16

Middle Management

Back 16

Carries out the programs and plans of senior management.

Front 17

Operation Management

Back 17

Responsible for monitoring the daily activities of the business.

Front 18

Knowledge Workers

Back 18

Design products or services and create new knowledge for the firm. Examples: engineers, scientists, architects.

Front 19

Data Workers

Back 19

Assist with scheduling and communications at all levels of the firm. Examples: secretaries or clerks.

Front 20

Production or Service Workers

Back 20

Actually produce the product and deliver the service.

Front 21

Business Functions

Back 21

A specialized task performed by business organizations, consist of sales and marketing, manufacturing and production, finance and accounting, and human resources.

Front 22

Culture

Back 22

A fundamental set of assumptions, values, and ways of doing things, that has been accepted by most of the organization's members.

Front 23

Computer Hardware

Back 23

The physical equipment used for input, processing, and output activities in an information system.

Front 24

Computer Software

Back 24

The detailed, pre-programmed instructions that control and coordinate the computer hardware components in an information system.

Front 25

Data Management Technology

Back 25

The software governing the organization of data on physical storage media.

Front 26

Networking and Telecommunications Technology

Back 26

Physical devices and software, links the various pieces of hardware and transfers data from one physical location to another.

Front 27

Network

Back 27

Links two or more computers to share data or resources such as a printer.

Front 28

Internet

Back 28

The world's largest and most widely used network.

Front 29

Intranets

Back 29

Internal corporate networks based on internet technology.

Front 30

Extranet

Back 30

Private intranets extended to authorized users outside the organization.

Front 31

World Wide Web

Back 31

A service provided by the internet that uses universally accepted standards of storing, retrieving, formatting, and displaying information in a page format on the internet.

Front 32

Information Technology Infrastructure

Back 32

Networks, Intranet, Extranet, World Wide Web - All these technologies along with the people required to run and manage them represent resources that can be shared throughout the organization.

Front 33

Complimentary Assets

Back 33

Assets required to derive value from a primary investment.

Front 34

Organizational and Management Capital

Back 34

New business models, new business processes, management behavior, organizational culture or training - receive superior returns.

Front 35

Sociotechnical View

Back 35

Optimal organizational performance is achieved by jointly optimizing both the social and technical systems used in production.