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17 Cards in this Set
- Front
- Back
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Interpersonal skills |
If you are comfortable around diverse groups of people it will be beneficial to you and a "working/healthy/respectful " relationship to support is important |
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First impressions |
Starts w/ visual -dress -decor -cleanliness |
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Visual cues prompt diversity |
-culture -ethnic -age -political -sexual orientation |
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First impressions can lead to prejudice |
-be honest/aware of your own feelings -be aware of diversity issues but do not let them dictate your day |
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Goals for assessment |
1. Gather information 2. Analyze information 3. Develop rapport |
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Skills for assessment |
1. Familiarize yourself w/ tools/instruments 2. Explain how you're going to document 3. Art of asking questions |
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Countertransference |
Transfering one's feelings to another party *What affects the counselor affects the client that's why having self-insight is important |
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Documentation |
Documentation should be objective(what you see) not subjective(what you feel) |
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Steps to fostering a working relationship |
1. Pastiming- having casual conversation with them (easing them into it) 2. Comment on looks (be generous) 3. Do not ignore the obvious( use discretion) 4. Explore to find commonalities 5. Sharing personal experiences *Clients may view this as a friendly relationship |
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Active listening: Reframing |
Figure out what client means (tracking what's being said and letting them know you understand) |
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Active listening: Restating |
Stating something the client has said in your own words but still conveying the meaning (can be used to diffuse anger) |
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Techniques used during assessment |
1. Focusing- used when people deviate from the story Types: direct-acknowledging that they strayed indirect- not acknowledging " " 2. Furthering- used when people don't give too much information 3. Summarizing- skill of getting information and partializing -helps people clarify - can be used to help people talk about it
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Empathy |
Feeling/sharing client's pain but it is not feeling overly concerned for them Tips for feeling empathy: 1. ability to imagine yourself in that situation 2. resonating with them but not feeling sorry for them 3. making empathetic responses * not possible to be empathetic in every situation so don't fake it...be authentic * our job is to empower not there to offer comfort *caution: they may not accept it and that's okay |
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Praise/Positive support |
-does not get used often - can be used for encouragement -do not overuse - can be seen as cheerleading |
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Setting boundaries |
If you're not good in setting boundaries in your personal life it will translate into your clinical life - when you do this, you are letting clients know what you can/cannot tolerate - when people understand the boundaries the compliance increases -make consequences explicit - you can be assertive w/o being too passive and too aggressive |
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Skills of assertiveness |
1. Ability to say no - must be a consequence - don't have to justify 2. Ability to make request or demands 3. Ability to express feelings of anger, frustration, disappointment, etc. as a therapist |
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Pointers on feedback |
1. Focus on behavior not the person 2. Remind the person of the expectations 3. Remind the person of the consequence if the problem persists *Not easy to know when/what extent to set boundaries -communicate feedback in a way that doesn't alienate |
