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15 Cards in this Set
- Front
- Back
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Why is the patient's view of health so important? |
It determines if they follow the treatment plan. It determines if they pay for care. It determines if they do their part to stay healthy. It determines how they view health in general. |
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How has healthcare changed? |
Patients no longer have freedom of choice. Managed care dictates what doctor they can see. How often they can receive treatment. |
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What factors are now influencing a patient's health care choices? |
Access: how easy is it to locate your office is there adequate parking space? Doctor hours: do you offer on call hours? Do you offer service on nights and weekends? Insurance: does your office accept my insurance? Time management: how long will the patient have to wait? |
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What is a chiropractor's role as a healthcare provider |
To provide quality care. To ensure patient safety. To abide by all legal regulations. To increase the patient health. |
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What is a chiropractic assistant |
The chiropractic assistant is a vital link in the health care process in a chiropractic office. Is the first and everlasting impression for the patient. Is air traffic control. Is the make it or break it link to practice success. All procedures must be done correctly or it will deter the success of the practice. Is the link between the patient and the doctor |
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What is the role of a chiropractic assistant in the office |
Ensure quality care and patient safety |
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What are two qualities of a great chiropractic assistant |
The caring attitude and willingness to learn |
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List of proper procedures for scheduling a new patient |
After name. Ask her phone number. Ask the reason for the visit new or existing patient. Offer them the next available time. Explain where your office is located. Ask if they will be using their insurance. Remind them to bring their insurance card and means of payment. |
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Things expected of you when you answer the phone |
Answer promptly. Visualize the person to whom you are talking. Develop a pleasant phone voice. Identify your office and yourself. Offer assistance. Screen incoming calls. |
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What is a patient |
The most important person in your office. Not an interruption of your work they are the purpose of it. Not someone you argue with or make feel bad. |
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Why do patients ask questions |
To understand their condition. To know if you can help. To know what they need to do to get better |
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What is the importance of effectively answering questions |
Patient will follow the treatment plan. They will be more involved in the treatment plan. They can educate others about their condition |
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Describe what an ABN form is and how it should be used |
This is a form required by Medicare that informs the patient of what may or may not be covered. You are required to provide a copy of this form to the patient. You must have them sign it for it to be valid. It must be kept on file |
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The three things every patient file should have |
The patient's name. Be marked confidential. Be secured in the file |
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What the patient is looking for on the first visit |
A clean and comfortable office. A friendly staff who greets them immediately, educates them, and is professional. A doctor who listens to them, fully explains what is wrong with them, explains care before it begins, and introduces themselves. |
