Cap Notes Chapter 6

Front 1

Leaders - ________ oriented

Back 1

people

Front 2

Managers - _________ oriented

Back 2

task

Front 3

______ of authority and the use of employee _____ are two means by which organizational goals are met in today's competitive atmosphere.

Back 3

- Delegation
- empowerment

Front 4

________ is the act of influencing others to work toward a desired goal. Leaders ______ people and ______ the projects that lead to the achievement of goals.

Back 4

- leadership
- direct
- coordinate

Front 5

_______ do not guanantee leadership.

Back 5

- Rights

Front 6

There is not guarnatee that people chosen to lead by their organization and granted the ________ to do so will be able to use their formal leadership rights ________.

Back 6

- rights
- effectively

Front 7

Originated by _______, the acceptance view of authority is based on the premise that managers get their authority from _______. Unless managers can get their _________ to accept their authority, it doesn't matter how much ______ managers are given.

Back 7

- Chester Barnard
- subordinates
- subordinates
- formal authority

Front 8

The ________ to command, however, does not itself ________ that employees will comply. Compliance depends very much on employees' attitudes and beliefs about the __________ of the person in authority or the ____________ of the order.

Back 8

- right
- guarantee
- fitness
- appropriateness

Front 9

__________ is the motivational factor, or force, that provides the leader with the ability to influence others to change their behaviors as the leader desires.

Back 9

- Power

Front 10

People are influenced to respond to a leader's direction to the extent that they perceive the leader to possess ______. Merely being _______ as a person with power is to be recognized as having the _______ to influence others. Individual leaders, simply because of differences among people, will ________ and ____ power differently in their organizational roles.

Back 10

- power
- perceived
- potential
- possess
- use

Front 11

List five types of power:

Back 11

1. Legitimate power
2. Reward power
3. Coercive power
4. Expert power
5. Referent power

Front 12

Legitimate power is often referred to as _________.

Back 12

- traditional power

Front 13

Most subordinates realize that they must follow the __________ of leaders who have legitimate power, with respect to work activities, even though they ________ with the commands given.

Back 13

- directives
- may not agree

Front 14

Leaders frequently use ______ to influence others to act. The use of ________ power generally results in ________ compliance, although in ______, a sense of commitment to the leader may be noted.

Back 14

- rewards
- reward
- long-term
- short-term

Front 15

Power may arise from a leader's ability to _____ consequences or remove _____ consequences for not performing desired behaviors.

Back 15

- mete out negative
- positive

Front 16

The effectiveness of one's individual coercive power is really found in the _______ of its existence in the minds of those who may be _____. The use of coercive power inevitably results in a sense of ___________ by the followers toward the leader.

Back 16

- perception
- punished
- resentment

Front 17

_________ is a form of referent power.

Back 17

Personal magnetism

Front 18

Subordinates do what these leaders desire because of a sense of _____, _______, or wanting to be held in ______.

Back 18

- liking
- respect
- high favor

Front 19

Leadership power = _______ power + ______ power

Back 19

- position
- personal

Front 20

For people who are moderate or low in readiness, ______ power - which includes power based on status, reward, connection, and coercion - is more effective.

Back 20

- position