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38 Cards in this Set
- Front
- Back
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All the activities involved in determining an organization's human resources needs, asl well as acquiring, training, and compensating people to fill those needs
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Human Resources Management (HRM)
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The determination, through observation and study, of pertinent information about a job--including specific tasks and necessary abilities, knowledge, and skills
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Job analysis
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A formal, written explanation of a specific job, usually including job title, tasks, relationship with other jobs, physical and mental skills required, duties, responsibilities, and working conditions
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Job description
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A description of the qualifications necessary for a specific job in terms of education, experience, and personal and physical characteristics
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Job specification
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The importance of human resources management
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-Maximize employee satisfaction
-Motivate employees to organizational objectives |
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Forming a pool of qualified applicants from which management can select employees
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Recruiting
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The process of collecting information about applications and using that information to make hiring decisions
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Selection
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Process of selection
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1. Application
2. Interview 3. Testing 4. Reference checking |
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Prohibits discrimination in employment and created the Equal Employment Opportunity Commission
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Title VII of the Civil Rights Act
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Steps of training
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1. Orientation
2. Training and Development |
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Familiarizing newly hired employees with fellow workers, company procedures, and the physical properties of the company
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Orientation
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Teaching employees to do specific job tasks through either classroom development or on-the-job experience
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Training
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Training that augments the skills and knowledge of managers and professionals
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Development
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Occurs when employees quit or are fired and must be replaced by new employees
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Turnover
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Turnovers are important because
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They result in:
-Lost productivity -Fees to recruit -Manament time devoted to interviewing -Training costs |
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An advancement to a higher-level job with increased authority, responsibility, and pay
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Promotion
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A move to another job within the comany at essentially the same level and wage
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Transfer
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Employment changes involving resignation, retirement, termination, or layoff
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Separations
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A study that tells a company how much compensation comparable firms are paying for specific jobs that the firms have in common
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Wage/salary survey
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Financial rewards based on the number of hours the employee works or the level of output achieved
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Wages
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An incentive system that pays a fixed amount or a percentage of the employee's sales
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Commission
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A financial reward calculated on weekly, monthly, or annual basis
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Salary
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Monetary rewards offered by companies for exceptional performance as incentives to increase productivity further
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Bonuses
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A form of compensation whereby a percentage of company profits is distributed to the employees whose work helped to generate them
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Profit Sharing
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Nonfinancial forms of compensation provided to employees, such as pension plans, health insurance, paid vacation and holidays
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Benefits
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Employee organizations formed to deal with employers for achieving better pay, hours, and working conditions
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Labor unions
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The negotiation process through which management and unions reach an agreement about compensation, working hours, and working conditions for the bargaining unit
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Collective bargaining
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The formal, written document that spells out the relationhsip between the union and management for a specified period of time--usally two or three years
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Labor contract
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A public protest against management practices that involves union members marching and carrying antimanagement signs at the employer's plant
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Picketing
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Employee walkouts; one of the most effective weapons labor has
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Strikes
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An attempt to keep people from purchasing the products of a company
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Boycott
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Management's version of a strike, wherein a work site is closed so that employees cannot go to work
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Lockout
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People hired by management to replace striking employees; called "scabs" by striking union members
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Strikebreakers
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A method of outside resolution fo labor and management differences in which a third party is brought in to keep the two sides talking
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Conciliation
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A method of outside resolution of labor and management differences in which the third party's role is to suggest or propose a solution to the problem
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Mediation
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Settlement of a labor/managment dispute by a third party whose solution is legally binding and enforceable
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Arbitration
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The participation of different ages, genders, races, enthicities, nationalities, and abilities in the workplace
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Diversity
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Legally mandated plans that try to increase job opportunities for minority groups by analyzing the current pool of workers, identifying areas where women and minorities are underrepresented, and establishing specific hiring and promotion goals, with target dates, for addressing the discrepancy
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Affirmative action programs
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