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29 Cards in this Set

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  • Back
A firm's shared values, beliefs, traditions, philosophies, rules, and role models for behavior
Organizational culture
The arrangement or relationship of positions within an organization
Structure
A visual display of the organizational structure, lines of authority (chain of command), staff relationships, permanent commitee arrangements, and lines of communication
Organizational chart
The division of labor into small, specific tasks and the assignment of employees to do a single task
Specialization
The grouping of jobs into working units usually called departments, units, groups, or divisions
Departmentalization
The grouping of jobs that perform similar functional activities, such as finance, manufacturing, marketing, and human resources
Functional Departmentalization
The organization of jobs in relation to the products of the firm
Product Departmentalization
The grouping of jobs according to geographic location, such as state, region, country, or continent
Geographical Departmentalization
The arrangement of jobs around the needs of various customers
Customer Departmentalization
Giving employees not only tasks, but also power to make commitments, use resources, and take whatever actions are necessary to carry out those tasks
Delegation of authority
The obligation, placed on employees through delegation, to perform assigned tasks satisfactorily and be held accountable for the proper execution of work
Responsibility
The principle that employees who accept an assignment and the authority to carry it out are answerable to a superior for the outcome
Accountability
A structure in which authority is concentrated at the top, and very little decision-making authority is delegated to lower levels
Centralized Organization
An organization in which decision-making authority is delegated as far down the chain of command as possible
Decentralized Organization
The number of subordinates who report to a particular manager
Span of Management
The levels of management in an organization
Organizational layers
The simplest organizational structure in which direct lines of authority extend from the top manager to the lowest level of organization
Line structure
A structure having a traditional line relationship between superiors and subordinates and also specialized managers - called staff managers - who are available to assist line managers
Line-and-staff structure
A structure that organizes departments into larger groups called divisions
Multidivisional structure
A structure that sets up teams from different departments, thereby creating two or more intersecting lines of authority; also called a project-management structure
Matrix structure
Two or more individuals who commincate with one another, shore a common identity, and have a common goal
Group
A small group whose members have complementary skills; have a common purpose, goals, and approach; and hold themselves mutually accountable
Team
A permanent, formal group that performs a specific task
Commitee
A temporary group of employees responsible for bringing about a particular change
Task Force
Groups similar to task forces which normally run their operation and have total control of a specific work project
Project teams
A specific type of project team formed to devise, design, and implement a new product
Product-development teams
Small groups of workers brought together from throughout the organization to solve specific quality, productivity, or service problems
Quality-assurance teams (or quality circles)
A group of employees responsible for an entire work process or segment that delivers a product to an internal or external customer
Self-directed work team (SDWT)
An informal channel of communication, seperate from management's formal, official communication channels
Grapevine