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38 Cards in this Set
- Front
- Back
- 3rd side (hint)
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Management
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The process of coordinating people and other resources to achieve the goals of the organization
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Process of coordinating people and other resources
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Planning
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Establishing organizational goals and deciding how to accomplish them.
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Establishing goals
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Mission
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A statement of the basic purpose that makes an organization different from others.
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A statement of the basic purpose
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Strategic Planning
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The process of establishing an organization's major goals and objectives and allocating the resources to achieve them.
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Establishing major goals and objectives
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Goal
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An end result that the organization is expected to acheive over a 1 to 10 year period.
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An end result
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Objective
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A specific statement detailing what the organization intends to accomplish over a shorter period of time.
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Accomplish over a shorter period of time.
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Plan
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An outline of the actions by which the organization intends to accomplish its goals and objectives
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An outline of the action by which
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Strategy
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An organizations broadest set of plans, developed as a guide for major policy setting and decision making.
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Broadest set of plans
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Tactical Plan
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A smaller scale plan developed to implement a strategy
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Smaller scale plan
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Operational Plan
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A type of plan designed to implement tactical plans
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Implementation of tactical plans
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Contingency Plan
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A plan that outlines alternative courses of action that may be taken if the organization's other plans are disrupted or become ineffective
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Alternative courses of action
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Organizing
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The group of resources and activites to accomplish some end result in an efficent and effective manner.
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Efficent and effective manner
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Leading
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The process of providing reasons for people to work toward a common goal.
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Work toward a common goal
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Motivating
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The process of providing reasons for people to work in the best interests of the organization
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Providing reasons, work in the best interest
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Directing
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The combined process of leading and motivating
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Combined process
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Controlling
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The process of evaluating and regulating ongoing activities to ensure that goals are achieved
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Evaluating and regulating activites
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Top Manager
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An upper-level executive who guides and controls the overall fortunes of the organization
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Guides and controls the overall
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Middle Manager
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A manager who implements the strategy and major policies developed by top management
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Implements the strategy and major policies
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First-Line Manager
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A manager who coordinates and supervises the activities of operating employees
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Coordinates and supervises
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Financial Manager
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A manger who is primarily responsible for the organization's financial resources.
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Operations Manager
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A manager who manages the systems that convert resources into goods and services
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Manges the systems that convert resources into goods and services.
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Marketing Manager
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A manager who is responsible for facilitating the exchange of products between the organization and its customers or clients
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facilitating the exchange of products between the organization and its customers or clients
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H.R. Manager
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A person charged w/ managing the organization's H.R. Program
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Administrative Manager
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A manager who is not associated with any specific functional area but who provides leadership and guidance
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A manager who is not associated with any specific functional area
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Technical Skill
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A specific skill needed to accomplish a specialized activity
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A specific skill needed
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Conceptual Skill
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The ability to think in abstract terms
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abstract terms
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Interpersonal Skill
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The ability to deal effectively with other people
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deal effectively
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Decisional Role
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A role that involves various aspects of management decision making
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various aspects of management decision making
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Interpersonal Role
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A role in which the manager deals with people
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manager deals with people
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Informational Role
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A role in which the manager gathers or provides information.
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manager gathers or provides information.
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Authoritarian Leader
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One who holds all authority and responsibility with communication usually moving from top to bottom
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One who holds all authority and responsibility with communication
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Laissez-Faire Leader
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One who gives authority to employees and allows suborinates to work as they choose with a minimum of interference. Communication flows horizontally among group memebers.
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One who gives authority to employees and allows suborinates to work as they choose
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Democratic Leader
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One who holds final responsibility but also delegates authority to others who help determine work assignments; communication is active upward and downward
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One who holds final responsibility but also delegates authority
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Decision Making
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The act of choosing on alternative from among a set of alternatives.
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The act of choosing on alternative
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Problem
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The discrepancy between an acutal condition and a desired condition
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discrepancy
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Total Quality Managment (TQM)
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The coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier parterships and facilitating an organizational atmosphere of continous quality improvement.
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The coordination of efforts directed at...
and facilitating an organizational atmosphere of continous quality |
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Leadership
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The ability to influence others
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influence others
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Leadership
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The ability to influence others
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influence others
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