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38 Cards in this Set

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Management
The process of coordinating people and other resources to achieve the goals of the organization
Process of coordinating people and other resources
Planning
Establishing organizational goals and deciding how to accomplish them.
Establishing goals
Mission
A statement of the basic purpose that makes an organization different from others.
A statement of the basic purpose
Strategic Planning
The process of establishing an organization's major goals and objectives and allocating the resources to achieve them.
Establishing major goals and objectives
Goal
An end result that the organization is expected to acheive over a 1 to 10 year period.
An end result
Objective
A specific statement detailing what the organization intends to accomplish over a shorter period of time.
Accomplish over a shorter period of time.
Plan
An outline of the actions by which the organization intends to accomplish its goals and objectives
An outline of the action by which
Strategy
An organizations broadest set of plans, developed as a guide for major policy setting and decision making.
Broadest set of plans
Tactical Plan
A smaller scale plan developed to implement a strategy
Smaller scale plan
Operational Plan
A type of plan designed to implement tactical plans
Implementation of tactical plans
Contingency Plan
A plan that outlines alternative courses of action that may be taken if the organization's other plans are disrupted or become ineffective
Alternative courses of action
Organizing
The group of resources and activites to accomplish some end result in an efficent and effective manner.
Efficent and effective manner
Leading
The process of providing reasons for people to work toward a common goal.
Work toward a common goal
Motivating
The process of providing reasons for people to work in the best interests of the organization
Providing reasons, work in the best interest
Directing
The combined process of leading and motivating
Combined process
Controlling
The process of evaluating and regulating ongoing activities to ensure that goals are achieved
Evaluating and regulating activites
Top Manager
An upper-level executive who guides and controls the overall fortunes of the organization
Guides and controls the overall
Middle Manager
A manager who implements the strategy and major policies developed by top management
Implements the strategy and major policies
First-Line Manager
A manager who coordinates and supervises the activities of operating employees
Coordinates and supervises
Financial Manager
A manger who is primarily responsible for the organization's financial resources.
Operations Manager
A manager who manages the systems that convert resources into goods and services
Manges the systems that convert resources into goods and services.
Marketing Manager
A manager who is responsible for facilitating the exchange of products between the organization and its customers or clients
facilitating the exchange of products between the organization and its customers or clients
H.R. Manager
A person charged w/ managing the organization's H.R. Program
Administrative Manager
A manager who is not associated with any specific functional area but who provides leadership and guidance
A manager who is not associated with any specific functional area
Technical Skill
A specific skill needed to accomplish a specialized activity
A specific skill needed
Conceptual Skill
The ability to think in abstract terms
abstract terms
Interpersonal Skill
The ability to deal effectively with other people
deal effectively
Decisional Role
A role that involves various aspects of management decision making
various aspects of management decision making
Interpersonal Role
A role in which the manager deals with people
manager deals with people
Informational Role
A role in which the manager gathers or provides information.
manager gathers or provides information.
Authoritarian Leader
One who holds all authority and responsibility with communication usually moving from top to bottom
One who holds all authority and responsibility with communication
Laissez-Faire Leader
One who gives authority to employees and allows suborinates to work as they choose with a minimum of interference. Communication flows horizontally among group memebers.
One who gives authority to employees and allows suborinates to work as they choose
Democratic Leader
One who holds final responsibility but also delegates authority to others who help determine work assignments; communication is active upward and downward
One who holds final responsibility but also delegates authority
Decision Making
The act of choosing on alternative from among a set of alternatives.
The act of choosing on alternative
Problem
The discrepancy between an acutal condition and a desired condition
discrepancy
Total Quality Managment (TQM)
The coordination of efforts directed at improving customer satisfaction, increasing employee participation, strengthening supplier parterships and facilitating an organizational atmosphere of continous quality improvement.
The coordination of efforts directed at...

and facilitating an organizational atmosphere of continous quality
Leadership
The ability to influence others
influence others
Leadership
The ability to influence others
influence others