Are 112 Midterm 2

Front 1

BPR

Back 1

Business Process Reengineering- Not a transformational process but an operational process of identifying the "business process" from a clean slate and determining how the process can be made more efficient and effective. Usually focused on the supply chain and chain enabling information technology.

Front 2

Restructuring

Back 2

Reorganizing the legal, ownership, operational, or other structures of a organization for optimizing reasons: profits, bankruptcy, mergers, spinoffs, government regulations, financing, rebranding.

Front 3

Downsizing, Rightsizing, Smartsizing; the “ing’s”

Back 3

The “conscious use of permanent personnel, structural, or strategy changes in an attempt to improve efficiency and/or effectiveness”:
a. Includes layoffs but needs to be coupled with some organizational change usually in reducing the number of products or markets
b. Terminations, attrition, and elimination of positions.
c. Reorganizing lines of authority or business structures.

Front 4

Suboptimization

Back 4

Attempting to optimize a unit of a larger system that results in a sub-optimal result for the entire organization.

Front 5

Protected classes – know at least four

Back 5

-all persons of color
-national origin
-gender: pregnancy but not sexual orientation
-religion
-disabilities (1990)- reasonable accommodations
-age (1967)- over 40 years of age
-pregnancy

Front 6

Theories of discrimination

Back 6

Adverse or disparate treatment= an intentional act of discrimination that involves treating an employee or applicant differently because of their membership in a minority group
Example: “Blacks no need apply.”
Adverse or disparate impact= an unintentional practice that is considered discriminatory if they have a disappropriate “adverse impact” on members of a minority group
Example: “People in this geographical location preferred.”

Front 7

Types of harassment

Back 7

sexual and racial or ethnic harassment.

Front 8

Exempt and nonexempt employees

Back 8

exempt= not covered by FLSA rules
-excluded from minimum wage, overtime regulations, paid a salary not hourly
wage, typically executive, supervisory, professional, or outside sales jobs
non exempt= covered by FLSA rules
must be payed at least minimum wage, must be given over time of at least 1 and
1/2 pay if worked any hours over 40 per week

Front 9

Independent contractors

Back 9

Self employed; if a company can tell you when, where, and how to do your job you are an employee not an independent contractor.

Front 10

Definition of decision making

Back 10

The process by which managers respond to opportunities and threats (SWOT) by analyzing options and making determinations about specific organizational goals and courses of action.

Front 11

Structured/programmed decisions

Back 11

A routine or repetitive decision. Decided based on recognizable and easily identifiable factors. Doesn't require discussion or consideration.

Front 12

Unstructured/unprogrammed decisions

Back 12

Involves scenarios that are new and for which there are no proven answers to use as a guide.

Front 13

Characteristics of the Decision Environment (know at least 4)

Back 13

-bounded rationality
-risk
-uncertainty
-information symmetry
-ambiguous information
-time constraints
-information costs
-also causes of conflicts

Front 14

DSS

Back 14

Decision Support System- computer system designed to provide assistance in determining and evaluating alternative courses of action.

Front 15

Delphi Technique

Back 15

1. Questionaire is developed and sent out to numerous people
2. Answers are received and a summary is made.
3. Process is repeated until some conclusion has been made

Front 16

Likert scale

Back 16

converts qualitative responses to quantitative data or measurable values
-use of scale with 5-7 responses
-ranges from strongly disagree to strongly agree with middle response as neither
-generally limited to 5-9 questions
-characterize respondents by attributes (age, economic status, education, etc)

Front 17

Test of homogeneity

Back 17

This gives us the resultant populations. (From stats section Class notes #7 pg.3)

Front 18

Statistical process control

Back 18

is a method of quality control, which uses statistical methods. SPC is applied in order to monitor and control a process. Monitoring and controlling the process ensures that it operates at its full potential. At its full potential, the process can make as much conforming product as possible with a minimum (if not an elimination) of waste (rework or trash

Front 19

Line functions= (opposite of staff functions)

Back 19

is a primary business activity that negatively affects income or the customer experience if it is interrupted. Line functions vary between businesses. These functions are directly related with the objectives of the enterprise.
areas of an organization associated with its daily operations such as purchasing, manufacturing, and selling.

Front 20

Staff functions

Back 20

a secondary business activity that supports the line functions of a business to achieve the objectives. In business management, staff functions are usually defined as all functions that are not line functions. The nature of this function is advisory. The people belonging to this function investigate, research, and give advice to their line managers.

Front 21

Know the components of the 5 P's, BCG Growth/Share Matrix, SWOT, Porter's Five Forces, Balanced Scorecards, Value Chain.

Back 21

Check Notes.