Als B Set - Vol 1

Front 1

Two barriers to communication?

Back 1

Organizational - environmental noise, weak communication/policies/norms, autocratic mgmt

Psychological Barriers - related to the way people think, reason, or feel.

Front 2

Phases of effective communication?

Back 2

Diagnose the Communication needs, Prepare the Communication, Deliver the message

Front 3

Strategic Communication?

Back 3

Strategic Communication is successfully influencing a particular audience

Front 4

Airman's role in Strategic Communication?

Back 4

A focused U.S. gov't effort to understand and engage key audiences to create, strengthen, or preserve conditions favorable to U.S.

Front 5

**Be able to predict the impact of effective communication on NCO, unit, mission effectiveness**

Front 6

Receiver

Back 6

They are the targets for the sender's message(s). The more supervisor's know about their subordinates, the more effective communication will be.

Front 7

Sender

Back 7

Needs to select and arrange symbols, words, gestures properly to ensure that it's received correctly in the receiver's mind. How the sender encodes the message can have a pos or neg affect on communication process.

Front 8

Message

Back 8

Idea, feeling or info that the sender transfers to the audience.

Front 9

Feedback

Back 9

A reaction to the received message. Completes the communication process and perpetuates further exchange of dialogue.

Front 10

Define elements of the Communication process

Back 10

Sender - Originator of comm process

Message - Idea, feeling, or info that sender xfers

Receiver - Target of sender's message

Feedback - Reaction to message

Front 11

Elements of the flow of communication

Back 11

Upwards, downwards, lateral.

Front 12

Define elements of the barriers to communication

Back 12

Two basic types:

Organizational - relate to work situations or environment (environmental noise, weak communication policies/norms, autocratic mgmt [leader makes decision alone, staff works within resulting conditions. Leader does not listen to or have a receptive attitude towards subordinate's input/suggestions]).

Psychological - relate to the way people think, reason or feel.

Front 13

Define elements of the phases of effective communication

Back 13

Diagnose the Communication needs - discovering/determining the general purpose of communication, i.e. direct, inform, persuade or inspire.

Prepare the Communication - All good communication contains 3 main components (introduction, body, conclusion).

Deliver the message -

Front 14

Give examples of organizational barriers

Front 15

Give examples of psychological barriers

Front 16

Effective communication concepts

Front 17

What are the elements of the communication process?

Back 17

Sender, message, receiver, feedback.

Front 18

What is paralanguage?

Back 18

The way we "say" things. Tone, dictation, rate, rhythm, quality, volume, fluency.

Front 19

What are the four types of unpleasant voice qualities?

Back 19

Hypernasality, denasality, hoarseness, huskiness.

Front 20

Sentence Clarity

Back 20

Avoid too many items being combined in a single sentence - don't mix up modifiers, numbers (single/plural), perspectives (1st, 2nd,etc.) or times (past, present...).

Front 21

Direct

Front 22

Inform

Front 23

Persuade

Front 24

Inspire

Front 25

Introduction (is a main component of preparing and delivering the message)

Back 25

Contains: Attention step, purpose statement, motivation/hook, and overview. Provides a roadmap so audience knows where you are headed. Notation: Let your audience know who you are!!

Front 26

Body (is a main component of preparing and delivering the message)

Back 26

Where you deliver your message and achieve your objective (of motivating, informing, persuading, etc.). Is made up of an orderly sequence of main ideas. Leads off with a topic sentence. Should systematically guide your audience using a logical pattern. Contains support material, personal, standard and common knowledge, statistics, comparisons, explanations/definitions, etc.

Front 27

Conclusion (the last element of effective communication)

Back 27

A good conclusion lets the audience know where you’ve been, how they can benefit, and thatthe communication is over. Contains a summary, restatement of purpose and/or re-motivation and closure.

Front 28

What are the two types of explanations? (Relevant to the body being on of the three main elements of good communication)

Back 28

Analysis - break into small parts providing the 5 w's.

Description - similar to definition but adds more adjectives or adverbs. Allows audience to see, hear or feel the expanded definition.

Front 29

What does it mean to synthesize when evaluating a source?

Back 29

To put different elements together to form a new whole, draw conclusions about the relationships and implications.

Front 30

Which online article can you reference when attempting to evaluate a source?

What's the dual purpose of evaluating your source?

Back 30

"Evaluating content in the source" Perdue Univ Online Writing Lab (OWL).

To determine if the source is relevant and reliable.

Front 31

Relevance - regarding evaluating your source

pg 28

Back 31

determining what you need, deciding if the source material meets this need (as defined by Fowler and Aaron).

Front 32

Reliability

pg 28

Back 32

"harder to judge than relevance" (Fowler and Aaron). To judge reliability you need to dig deep. Does author have sufficient expertise, are they biased?

Front 33

What is Unity? (part of body portion of the elements of effective communication)

pg 29

Back 33

means that all sentences or points discussed support the topic, which in turn SUPPORTS THE MAIN POINT.

"Because test."

Front 34

What is the "because" test?

Back 34

Place the word "because" at the end of each supporting sentence or discussion point to see if it supports the topic sentence. You can evaluate your topic sentence by placing Because at the end to see if it supports your purpose.

Front 35

Where do topic sentences belong for the purposes of the ALS volumes? What is the purpose of a topic sentence?

Back 35

They should always be the first line of the paragraph in the body of your communication projects. Standardizes grading.

Purpose: to introduce the main idea (theme) by summarizing the purpose. Provides focus, answers the why, how or when of purpose statement.

Front 36

What do Internal Transitions help to do?

Back 36

Ties ideas and sentences together, helping to ensure that the communication is coherent.

i.e.: and, but, nor, for... and/or moreover, nonetheless, therefore, hence, etc.

Front 37

What are external transitions, what do they help to do?

Back 37

Provide links between main points within a communication. Helps audience to know where you've been, where you are headed - allows them to shift gears.

Front 38

What are the 2 requirements for source support in written projects?

Back 38

Integration: Including the citation directly in the text... i.e. "Dr. Green said that..."

Citation: Endnotes (most common in PME docs).

Front 39

What are the two requirements for source support in spoken projects?

Back 39

Integration: Lets the audience know where you obtained your info from...

Qualification: Telling the audience about sources background, i.e. "Dr. Green, a heart specialist at..."

Front 40

Re-motivation (part of conclusion portion of the elements of effective communication)

Back 40

If your purpose was to inform recap what the audience should remember or how they should use the info. If purpose was to persuade, recap what you want them to do AND restate your position/appeal to the audience.

Front 41

What are the 3 elements of a good conclusion?

Back 41

Summary, restatement of the purpose and/or motivation, and closure.

Front 42

Elements of the Communication Process

Back 42

The Sender, the Receiver, the Message, Feedback

Front 43

Describe the flow of communciation

Front 44

List the two main barriers of communication...

Back 44

ORGANIZATIONAL:

Environmentalnoise, weak communication policies/norms, and autocratic management, Examplesinclude: jet engine noise, operations tempo, duty schedules, floor layouts

2. PSYCHOLOGICAL

Personality, values, and language. Examplesinclude: morals, religious beliefs, personal biases,group identification, self-image, gender, age, race,etc.

Front 45

What are the phases of communication?

Back 45

3 broad phases: diagnose the communication, prepare the communication, deliver the message.

Front 46

Where do you deliver your message and quiz your audience?

Front 47

What is SAPP?

Back 47

Security - Is the communication violating OPSEC?

Accuracy - Does it contain the facts? Tell the right story?

Propriety - Is the communication appropriate to the purpose or circumstances?

Policy - Is everyone who is engaging in the media adhering to AF Policy? 36-2903?

Front 48

Microblogg

Back 48

A microblog entrycould consist of nothingbut a short sentence fragment, or an image orembedded video.

Front 49

What does it mean to stay in your lane?

Back 49

comments strictly pertain to oneself; keep moving straight aheadand don’t veer over into the affairsofothers, not talkingabout things you don’tunderstand or know

Front 50

Reasons for AF using bullet statements?

Back 50

They present a clear picture of an idea or accomplishment and its impact.

Allow writer to concisely deal with specific points.

Take less time to read/able to communicate more info in a smaller space

Front 51

Accomplishment-Impact bullet?

Back 51

concise written statement of a person's single accomplishment and its impact on the mission, organization, etc.

Front 52

What are the basic rules for accomplishing impact bullet statements?

Back 52

-Begin with a single dash

-No pds

-Never begin with a personal pronoun (including not beginning with person's name)

-Do not include name

-Start with some form of action, action verb or modified verb

Front 53

What is ABS?

Back 53

Accuracy, Brevity, and Specificity.

(Critical attributes of bullet statements)

Front 54

Disciplinary writing

Back 54

a form of narrative writing where you have to tell the story of your subordinate's performance.

Front 55

Letter of counseling, admonishment and reprimand

Back 55

Can be used to correct behavior or to reinforce the behavior. No specific format, should includes dates, facts, recommended improvements, other pertinent info.

Front 56

AFI 36-2803?

Back 56

AF Awards and Decs program

Front 57

When writing awards and decorations, which numbers do you spell out and which ones are expressed in figures?

Back 57

Spell out zero through nine and numerals in the millions/billions, i.e. three million...

Numbers 10 - 999,999 should be expressed in figures, i.e. $20 million

Front 58

What is the max amount of lines for an MSM/AFCM?

Back 58

14

Front 59

What is the 3 stage process involved in building accomplishment-impact bullets?

Back 59

Extract the facts -

Build the structure -

Streamline the final product -

Front 60

Single idea bullet statement?

Back 60

The singleidea bullet is a concise writtenstatement of a single idea or concept that is typically usedfor Talking Papers,Point Papers, and Bullet BackgroundPapers.

Front 61

Specific achievement bullet statement?

Back 61

A variationofthe accomplishment impact bullet,the accomplishment element may beginwith a noun, verb, or modifier.

Front 62

Accomplishment impact bullet statement?

Back 62

Is a concise written statement of a person’s single accomplishment and its impactof the units mission, organization, etc.

Front 63

Where does Support Material come from?

Back 63

Personal knowledge, experiences and common knowledge

Front 64

What does a topic sentence do?

Back 64

conveys the main idea and/or central theme

Front 65

Rubric?

Front 66

What is OPSEC?

Back 66

OPSECis a military capability within Information Operations (IO).

Front 67

What is Information Operations (IO)?

Back 67

IO is the integrated employment of three operational elements: influence operations (IFO), electronic warfare operations, and network warfare operations. IO aims to influence, disrupt, corrupt, or usurp adversarial human or automated decision-making while protecting our own.

Front 68

What is the purpose of OPSEC?

Back 68

Thepurpose of OPSEC isto reduce the vulnerability of Air Force missions from successful adversary collection and exploitationof critical information.

Front 69

What are four ways you can play a role in strategic communication?

Back 69

Know the AF message

Tell the AF story

Tell what you do/how it supports the wing's mission/policy

stay in your lane

Front 70

What are the types of bullet statements?

Front 71

What is narrative writing?

Front 72

What are the attribute of a properly written bullet statement?

Front 73

What are the attributes of Accuracy, Brevity, and Specificity?

Front 74

Provide examples of supervisory writing.

Front 75

Interpersonal Communication Skills Process

Back 75

Consists of a Pre-session (diagnose, prepare), session (opening skills, attending skills, responding skills, resolving skills, closing skills) and post session (follow up actions)

Front 76

Steps to resolving a problem or reaching a goal

Back 76

1. Identify the problem

2. Make sure subordinates accept responsibility for the problem/actions for solving the problem

3. Define goals

4. Determine steps needed to reach goals

5. Establish timelines/milestones for accomplishing each step/achieving overall goal

6. Follow up to ensure subordinate followed through on all agreed upon actions.

Front 77

1. AF Form 931

2. AF Form 174

Back 77

1. Performance Feedback Worksheet

2. Record of individual counseling

Front 78

Which 5 basic rules should you use for documenting a feedback or counseling session?

Back 78

Record:

Problems accurately, only pertinent facts, the cause of the problem, actions that are planned or taken, follow up actions as they occur.

Front 79

What are the three components of interpersonal communication?

Back 79

Pre-session, session, post-session

Front 80

How is counseling different from feedback?

Back 80

Counseling focuses on improvement in personal/professional areas by providing guidance and recommendations.

Feedback controls effectiveness through evaluations and judgments, where as counseling works to maintain or improve effectiveness through guidance and recommendations.

Front 81

Feedback

Back 81

Feedback is directed specifically at a subordinates performance in relation to set standards and expectations.

Front 82

Counseling (FOR AF PURPOSES)

Back 82

is directed at helping a subordinate through a tough personal situation or helping them to set professional goals and future plans.

-LIKE MENTORING

Whenever there is a need for focused, two-way communication aimed at development then counsel.

Front 83

What are the two major categories of counseling?

Back 83

Personal situation - counseling is event-oriented, can have negative impacts if not properly addressed, i.e. marital problems, family member death or illness, etc.

Professional growth - planning for a member's short term and long term growth. Usually proactive in nature...planning for UGT, applying for special duty, etc.

Front 84

What is interpersonal communication?

Back 84

Face to face, one way or multi-directional exchange of verbal messages and non verbal signals between two or more people for the purpose of gaining a shared meaning.

Front 85

What are the three most critical factors to consider in selecting and preparing the setting for interpersonal communication?

Pg 189

Back 85

Location

Space

Time

Front 86

What are three approaches to counseling?

Front 87

What is an example of an opening characteristic?

Back 87

Greet the subordinate as they enter the room

Front 88

What is an example of an attending characteristic?

Back 88

Be an active participant and focus your full attn. on the subordinate as they speak.

Front 89

What is an example of a Responding characteristic?

Back 89

effectively summarize the highlights of the session/ restate/reinforce agreed upon solutions

Front 90

What is an example of a Resolving characteristic?

Back 90

Ability of a Sup to prompt their Sub into generating their own solutions to problems and to reaching goals.

Front 91

What is an example of a Closing characteristic?

Back 91

Effectively summarize highlights, restate/reinforce solutions agreed up on by you and sub.