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ADM 201 REVIEWER FOR WAVE 23-B

Adm 201 Reviewer For Wave 23-B

by danstanmorre2009, Mar. 2013

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96 Cards in this Set

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	What should a system administrator use to disable access to a custom application for a group of user? a. Profile b. Sharing c. Web Tabs d. Page Layout	a. Profile
	An Administrator wants to setup Ideas and Answers for their organization. What can they use in both of these? a. Status b. Community Expert c. Categories d. Sharing Rules	c. Categories
	Which of the following are setting options for the user interfaces? choose 4 a. Enable Collapsible Sections b. Show Quick Create c. Show Customer Sidebar Component on All Pages d. Transfer all Open Opportunities e. Enable Drag-and-drop scheduling on List Views f. Enable Chatter	a. Enable Collapsible Sections b. Show Quick Create c. Show Customer Sidebar Component on All Pages e. Enable Drag-and-drop scheduling on List Views
	What is the maximum number of records to be printed in the printable view of a List View? a. 2000 b. 100 c. 1000 d. 200	c. 1000
	When a user with pending approval requests leaves an organization what can an Admin do with the pending request? choose 2 a. Mass remove from the approval process b. Nothing can be done with the request c. Mass transfer the pending approvals d. Mass update with the import wizard	a. Mass remove from the approval process c. Mass transfer the pending approvals
	Which is a capability of the new service cloud console? choose 3 a. It provides data visibility by combining a list view and related records on one screen b. It allows agents to view key record information in the highlights panel c. It preserves the context of calls using primary tabs and subtabs d. It allows access to data by opening each record in a new window e. It allows agents to take notes in an interaction log while on a call	a. It provides data visibility by combining a list view and related records on one screen b. It allows agents to view key record information in the highlights panel e. It allows agents to take notes in an interaction log while on a call
	Salesforce community allows experts that can speak authoritatively for each community. What special privileges do these experts have? choose 2 a. An icon that designates the as an expert b. They have the ability to delete post c. They are available in both Ideas and Answers d. They are available for Ideas but not Answers e. They are available for Answers but not Idea	a. An icon that designates the as an expert d. They are available for Ideas but not Answers
	A System Administrator wants to perform some maintenance to delete obsolete fields. What considerations should be made? choose 2 a. They cannot be deleted if they are referenced in a report b. If enabled, the Field History will also be deleted c. They can be restored from the custom field recycle bin for 15 days d. Once deleted, it will have to be manually removed from the page layout	b. If enabled, the Field History will also be deleted c. They can be restored from the custom field recycle bin for 15 days
	Which statement about custom summary formulas in reports is true? choose 2 a. Reports can be grouped by a custom summary formula result b. Custom summary formulas can reference a formula field within a report c. Custom summary formulas can reference another custom summary formula d. Custom summary formulas can be used in a report built from a customer report type	b. Custom summary formulas can reference a formula field within a report d. Custom summary formulas can be used in a report built from a customer report type
	An Administrator created two Picklist Fields: Candy Manufacturer(Hershey, Mars) and candy type (Snickers, Milky Way, Reeces Pieces, M&M's). Is it possible to relate the field together so that the candy manufacturer field could impact the choices listed in the Candy Type field? a. Yes the Candy Manufacturer is a dependent Picklist and the Candy Type is a controlling Picklist b. Yes the Candy Manufacturer is a controlling Picklist and the Candy Type is a dependent Picklist c. Yes the Candy Manufacturer is a Master and the Candy Type is the Detail d. No because they are both custom fields e. No, because they are both pick fields	b. Yes the Candy Manufacturer is a controlling Picklist and the Candy Type is a dependent Picklist
	Campaign influences allow users to report on which users influenced an opportunity. a. True b. False	b. False
	What are features of Mobile Lite? choose 3 a. It is a free version that does not require a license b. Mobile Lite is supported for partner portal users c. A System Administrator must enable Mobile Line in order for users to be able to use it d. Mobile Lite users can view, create, edit, and delete accounts assets, contacts, leads, opportunities, events tasks cases and solutions e. Administrators must assign users to Mobile Configuration	a. It is a free version that does not require a license c. A System Administrator must enable Mobile Line in order for users to be able to use it d. Mobile Lite users can view, create, edit, and delete accounts assets, contacts, leads, opportunities, events tasks cases and solutions
	Which step is required when configuring the new Salesforce for Outlook? choose 2 a. Enable the Chatter feed sycn with Outlook b. Select sync direction and conflict behavior c. Assign users and profiles to a configuration d. Select the appropriate configuration template	b. Select sync direction and conflict behavior c. Assign users and profiles to a configuration
	Who can gain access to folders? choose 3 a. Role b. Roles & Subordinates c. Account/Sales Team Members d. Public Groups	a. Role b. Roles & Subordinates d. Public Groups
	Who may be assigned a workflow task? Choose all that apply (5) a. A single user b. Multiple user c. The record owner d. The record creator e. Sales Team Role f. An Account Team Role	a. A single user c. The record owner d. The record creator e. Sales Team Role f. An Account Team Role
	What capabilities does a System Administrator have for Task? choose 2 a. Record Types can be created for tasks b. Tasks can have multi day events and all day events c. Sharing rules can be used to restrict access to Tasks d. Field visibility can be restricted using FLS	a. Record Types can be created for tasks b. Tasks can have multi day events and all day events
	When a user chooses to convert a lead, what can they optionally choose to update? choose 2 a. An existing Opportunity Record b. An existing Account Record c. An existing Contact Record d. An existing Lead Record	b. An existing Account Record c. An existing Contact Record
	Why might teams be utilized? choose 2 a. Lead Management b. Reporting c. Sharing d. Campaign Management	b. Reporting c. Sharing
	When you transfer ownership of an Account, the new owner will also gain ownership of the following records related to the transferred account automatically: choose 3 a. Any notes that belong to the existing owner b. All contacts that belong to the existing owner c. All opportunities open and close d. all open activities assigned to the existing owner. Note that completed activities will not be transferred	a. Any notes that belong to the existing owner b. All contacts that belong to the existing owner d. all open activities assigned to the existing owner. Note that completed activities will not be transferred
	Will users have to use their security token when logging into connect for outlook if their IP range has already been added to a trusted IP range? a. Yes b. No	b. No
	A System Administrator wants to do some maintenance on the system and begins by deleting customer fields that are obsolete in which situation would he run into an issue? a. If the field is used in a validation rule b. If the field is referenced in a report type c. If the field is referenced in a workflow field update d. If the field is used in a formula	c. If the field is referenced in a workflow field update d. If the field is used in a formula
	Which type of file can be accessed from the files tab? choose 3 a. Files attached to a chatter group post b. Files in Content workspaces c. Files attached to a Chatter profile post d. Files uploaded to the Documents tabs e. Files uploaded to the Solutions tab	a. Files attached to a chatter group post b. Files in Content workspaces c. Files attached to a Chatter profile post
	An Admin needs to setup three custom fields; an Auto-number, a percent and a Multi-Select Picklist. Is this possible? a. Yes b. No	a. Yes
	What can users do when chatter fed tracking is enabled for Dashboard? choose 2 a. Follow files and links for a Dashboard b. Follow posts and comments for a Dashboard c. Follow posts and comments for the Dashboard source reports d. Auto-follow Dashboard created by the user	b. Follow posts and comments for a Dashboard c. Follow posts and comments for the Dashboard source reports
	A System Administrator wants to schedule a weekly data export. What can they select to include? choose 4 a. A specific objects data b. The folder you want it exported to c. The Organization's attachments d. All of the data for the organization e. Replace the Carriage Returns with Spaces f. You can specify who the export gets sent to	a. A specific objects data c. The Organization's attachments d. All of the data for the organization e. Replace the Carriage Returns with Spaces
	What is the click path to enable Enhance Profile Management? a. Setup \| Customize \| Company Profile \| User Interface b. Your Name \| Setup \| Customize \| Company Profile \| User Interface c. Your Name \| Created \| Develop \| Apex d. Setup \| Create \| User Interface	b. Your Name \| Setup \| Customize \| Company Profile \| User Interface
	Once Solution Category browsing has been enabled for an Org, a user must have what permission to add a Category? a. Create on Solution b. Edit and Delete on Solution c. Edit on Solution d. Create and Edit on Solution	c. Edit on Solution
	Time-Dependent Workflow will not work with which type of Workflow Evaluation criteria? a. Only when a Record is created b. Every time a Record is created and edited c. Every kind of workflow evaluation criteria d. When a Record is edited and it didn't previously meet the rule criteria	b. Every time a Record is created and edited
	What can an Administrator customize for service cloud console? choose 3 a. Whether the record opens as a primary tab or subtab b. The filed displayed in the highlights panel c. The interaction log fields displayed for objects without an Activity History related list d. Whether the SoftPhone displays in the footer or sidebar e. The objects displayed in the navigation tab	a. Whether the record opens as a primary tab or subtab b. The filed displayed in the highlights panel e. The objects displayed in the navigation tab
	If a user selects the mange members button on a Campaign they will be able to select: choose 4 a. Add Member-Search b. Add Members-Import file c. Edit Members-Search d. Add Member-Profile e. Update and Add members via import file	a. Add Member-Search b. Add Members-Import file c. Edit Members-Search e. Update and Add members via import file
	Which is a capability of Email-To-Case? choose 3 a. Assignment rules, escalation rules, worklow rules and auto-response rules are triggered when a case is created via email-to-case b. All customer email replies, including attachments, related to a case are automatically associated with the case c. Administrators can configure settings so that contents of an email can be mapped to custom case fields d. Case reports measure both inbound and outbound emails to determine the total number of emails exchanged before an issue is resolved e. A closed case can be reopened by including the text REOPEN in the subject line of an email related to a case	a. Assignment rules, escalation rules, worklow rules and auto-response rules are triggered when a case is created via email-to-case b. All customer email replies, including attachments, related to a case are automatically associated with the case d. Case reports measure both inbound and outbound emails to determine the total number of emails exchanged before an issue is resolved
	The access settings available when setting Organization-wide defaults are: choose all that apply (2) a. Private, Public Read Only, Public Read Write, Public Read Write transfer and Controlled by Parent b. Not used to control the ability to create or delete records c. Are used to control the ability to create or delete records	a. Private, Public Read Only, Public Read Write, Public Read Write transfer and Controlled by Parent b. Not used to control the ability to create or delete records
	The presentation assembly tool allows you to: choose 2 a. Create or modify the custom presentation by dragging and dropping individual slides b. You can publish the presentation to a public workspace or keep it in your personal content area c. Easily assemble documents for distribution d. Create presentations to attach to Solutions	a. Create or modify the custom presentation by dragging and dropping individual slides b. You can publish the presentation to a public workspace or keep it in your personal content area
	If a Lead associated to a Campaign is converted, where is the campaign history tracked? choose 2 a. Campaign Source field on the Opportunity b. Activity history on the Opportunity campaign c. This information does not convert over d. Campaign history related list on the contact	a. Campaign Source field on the Opportunity d. Campaign history related list on the contact
	Which type of file is accessible through content? choose 2 a. Files uploaded to the Documents tab b. Files uploaded to Knowledge c. Files attached to a Chatter profile post d. Files attached to a Chatter group post	c. Files attached to a Chatter profile post d. Files attached to a Chatter group post
	A Sales Manager would like to view a Dashboard from the perspective of different users and switch between users without editing the Dashboard. How would an Administrator enable this? choose 2 a. Grant the sales manager the "Drag-and-Drop Builder" permission b. Create the Dashboard a a Dynamic Dashboard c. Grant the sales manager the "Manage Dynamic Dashboard" d. Grant the sales manager the "View My Team's Dashboards" permission	b. Create the Dashboard a a Dynamic Dashboard d. Grant the sales manager the "View My Team's Dashboards" permission
	What impact does an automated case user have? a. The automated case user will be listed in the case history when a case is created online, escalated or closed b another user b. The automated case user will be listed in the case history when a case is created online, assigned using the assignment rules and when a case is escalated c. The automated case user will never be listed in the case history d. The automated case user will be listed in the case history when a case is assigned using the assignment rules, a workflow rule is triggered on the case, or escalated	b. The automated case user will be listed in the case history when a case is created online, assigned using the assignment rules and when a case is escalated
	A Workflow rule contains an action that sends a task to role called global sales managers, which includes multiple users. When the Workflow rules is triggered, to whom will the task be assigned? a. All users in the Global Sales Managers role b. The owner of the record that triggered the workflow rule c. A single user in the Global Sales Managers role d. The default workflow user	b. The owner of the record that triggered the workflow rule
	Which functions are available with standard fields? choose 3 a. Adding or removing non-required fields from the page layout b. Changing field labels c. Auto Populate from related record d. Adding help text to certain field	a. Adding or removing non-required fields from the page layout b. Changing field labels d. Adding help text to certain field
	Unlike business accounts, person accounts do not have: a. Workflow capabilities b. Standard Fields c. Contact related list	c. Contact related list

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