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317 Cards in this Set
- Front
- Back
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WHICH OF THE FOLLOWING IS AN EXAMPLE OF ONE-TO-MANY RELATIONSHIPS BETWEEN STANDARD OBJECTS?
A. OPPORTUNITIES TO OPPORTUNITY PRODUCTS B. ACCOUNTS TO CONTACTS C. CONTACTS TO TICKETS D. CONTACTS TO ACCOUNTS |
B. ACCOUNTS TO CONTACTS
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WHEN A USER CHOOSES TO CONVERT A LEAD, WHAT CAN THEY OPTIONALLY CHOOSE TO UPDATE? Choose 2 answers.
A. AN EXISTING OPPORTUNITY RECORD B. AN EXISTING ACCOUNT RECORD C. AN EXISTING CONTACT RECORD D. AN EXISTING LEAD RECORD |
B. AN EXISTING ACCOUNT RECORD
C. AN EXISTING CONTACT RECORD |
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WHICH IS A CAPABILITY OF THE NEW SERVICE CLOUD CONSOLE? Choose 3 answers.
A. IT PROVIDES DATA VISIBILITY BY COMBINING A LIST VIEW AND RELATED RECORDS ON ONE SCREEN. B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL. C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND SUBTABS. D. IT ALLOWS ACCESS TO DATA BY OPENING EACH RECORD IN A NEW WINDOW. E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A CALL. |
B. IT ALLOWS AGENTS TO VIEW KEY RECORD INFORMATION IN THE HIGHLIGHTS PANEL.
C. IT PRESERVES THE CONTEXT OF CALLS USING PRIMARY TABS AND SUBTABS. E. IT ALLOWS AGENTS TO TAKE NOTES IN AN INTERACTION LOG WHILE ON A CALL. |
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WHAT CAN AN ADMINISTRATOR CUSTOMIZE FOR THE SERVICE CLOUD Choose 3 answers.
A. WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB. B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL. C. THE INTERACTION LOG FIELDS DISPLAYED FOR OBJECTS WITHOUT AN ACTIVITY HISTORY RELATED LIST. D. WHETHER THE SOFTPHONE DISPLAYS IN THE FOOTER OR SIDEBAR. E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB. |
A. WHETHER THE RECORD OPENS AS A PRIMARY TAB OR SUBTAB.
B. THE FIELDS DISPLAYED IN THE HIGHLIGHTS PANEL. E. THE OBJECTS DISPLAYED IN THE NAVIGATION TAB. |
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WHAT IS THE MAXIMUM NUMBER OF RECORDS TO BE PRINTED IN THE PRINTABLE VIEW OF A LIST VIEW?
A. 2000 B. 100 C. 1000 D. 200 |
C. 1000
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WHICH STEP IS REQUIRED WHEN CONFIGURING THE NEW SALESFORCE FOR OUTLOOK? Choose 2 answers.
A. ENABLE THE CHATTER FEED SYNC WITH OUTLOOK. B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR. C. ASSIGN USERS AND PROFILES TO A CONFIGURATION. D. SELECT THE APPROPRIATE CONFIGURATION TEMPLATE. |
B. SELECT SYNC DIRECTION AND CONFLICT BEHAVIOR.
C. ASSIGN USERS AND PROFILES TO A CONFIGURATION. |
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WHICH TYPE OF FILE IS ACCESSIBLE THROUGH CONTENT?
Choose 2 answers. A. FILES UPLOADED TO THE DOCUMENTS TAB B. FILES UPLOADED TO KNOWLEDGE C. FILES ATTACHED TO A CHATTER PROFILE POST D. FILES ATTACHED TO A CHATTER GROUP POST |
C. FILES ATTACHED TO A CHATTER PROFILE POST
D. FILES ATTACHED TO A CHATTER GROUP POST |
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WHAT ARE FEATURES OF MOBILE LITE? Choose 3 answers.
A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE B. MOBILE LITE IS SUPPORTED FOR PARTNER PORTAL USERS. C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT. D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS. E. ADMINISTRATORS MUST ASSIGN USERS TO A MOBILE CONFIGURATION BEFORE IT CAN BE USED BY A USER. |
A. IT IS A FREE VERSION THAT DOES NOT REQUIRE A LICENSE
C. A SYSTEM ADMINISTRATOR MUST ENABLE MOBILE LITE IN ORDER FOR USERS TO BE ABLE TO USE IT. D. MOBILE LITE USERS CAN VIEW, CREATE, EDIT, AND DELETE ACCOUNTS, ASSETS, CONTACTS, LEADS, OPPORTUNITIES, EVENTS, TASKS, CASES, AND SOLUTIONS. |
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SALES MANAGEMENT WANTS TO STAY INFORMED WHEN BIG OPPORTUNITIES ARE BEING CLOSED. THEY HAVE REQUESTED THAT THEY RECEIVE NOTIFICATION WHEN OPPORTUNITIES WITH LARGE AMOUNTS ARE CLOSED. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS? Choose 2 answers.
A. OPPORTUNITY UPDATE REMINDERS B. VALIDATION RULE C. BIG DEAL ALERTS D. WORKFLOW RULE |
C. BIG DEAL ALERTS
D. WORKFLOW RULE |
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WHEN YOU TRANSFER OWNERSHIP OF AN ACCOUNT, THE NEW OWNER WILL ALSO GAIN OWNERSHIP OF THE FOLLOWING RECORDS RELATED TO THE TRANSFERRED ACCOUNT AUTOMATICALLY:
Choose 3 answers. A. ANY NOTES THAT BELONG TO THE EXISTING OWNER. B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER. C. ALL OPPORTUNITIES – OPEN AND CLOSED D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED. |
A. ANY NOTES THAT BELONG TO THE EXISTING OWNER.
B. ALL CONTACTS THAT BELONG TO THE EXISTING OWNER. D. ALL OPEN ACTIVITIES ASSIGNED TO THE EXISTING OWNER. NOTE THAT COMPLETED ACTIVITIES WILL NOT BE TRANSFERRED. |
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A USER WANTS TO DELETE SOME OLD CASES. WHAT CONSIDERATIONS MUST THE USER TAKE INTO ACCOUNT? Choose 2 answers.
A. RELATED CASE COMMENTS ARE DELETED B. RELATED CONTACTS ARE DELETED C. RELATED ACTIVITIES ARE DELETED D. RELATED ACCOUNTS ARE DELETED |
A. RELATED CASE COMMENTS ARE DELETED
C. RELATED ACTIVITIES ARE DELETED |
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IF AN ADMINISTRATOR NEEDS TO DISPLAY THE TOTAL OF ALL CLOSED WON OPPORTUNITIES ON THE DETAIL PAGE OF AN ACCOUNT THEY CAN:
A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL B. CREATE A LOOK-UP FIELD THAT CALCULATES THE SUM C. CREATE A TEXT SUMMARY FIELD TO REFERENCE THE TOTAL D. CREATE A SUMMARY |
A. CREATE A ROLL-UP SUMMARY FIELD TO DISPLAY THE TOTAL
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WHAT IS FOUND ON A COMPANY PROFILE? Choose 5 answers.
A. LANGUAGE, LOCALE, AND TIME ZONE B. PROFILES C. LICENSES D. STORAGE AND USED SPACE E. MANAGE CURRENCIES F. FISCAL YEARS |
A. LANGUAGE, LOCALE, AND TIME ZONE
C. LICENSES D. STORAGE AND USED SPACE E. MANAGE CURRENCIES F. FISCAL YEARS |
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WILL USERS HAVE TO USE THEIR SECURITY TOKEN WHEN LOGGING INTO CONNECT FOR OUTLOOK IF THEIR IP RANGE HAS ALREADY BEEN ADDED TO A TRUSTED IP RANGE?
A. YES B. NO |
B. NO
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A SYSTEM ADMINISTRATOR WANTS TO SCHEDULE A WEEKLY DATA EXPORT. WHAT CAN THEY SELECT TO INCLUDE?
Choose 4 answers. A. A SPECIFIC OBJECTS DATA B. THE FOLDER YOU WANT IT EXPORTED TO C. THE ORGANIZATION’S ATTACHMENTS D. ALL OF THE DATA FOR THE ORGANIZATION E. REPLACE THE CARRIAGE RETURNS WITH SPACES F. YOU CAN SPECIFY WHO THE EXPORT GETS SENT TO |
A. A SPECIFIC OBJECTS DATA
C. THE ORGANIZATION’S ATTACHMENTS D. ALL OF THE DATA FOR THE ORGANIZATION E. REPLACE THE CARRIAGE RETURNS WITH SPACES |
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IF A USER SELECTS THE MANAGE MEMBERS BUTTON ON A CAMPAIGN THEY WILL BE ABLE TO SELECT:
Choose 4 answers. A. ADD MEMBERS - SEARCH B. ADD MEMBERS - IMPORT FILE C. EDIT MEMBERS - SEARCH D. ADD MEMBER - PROFILE E. UPDATE & ADD MEMBERS - IMPORT FILE |
A. ADD MEMBERS - SEARCH
B. ADD MEMBERS - IMPORT FILE C. EDIT MEMBERS - SEARCH E. UPDATE & ADD MEMBERS - IMPORT FILE |
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AN ADMINISTRATOR CREATED TWO PICKLIST FIELDS: CANDY MANUFACTURER (HERSHEY, MARS) AND CANDY TYPE (SNICKERS, MILKY WAY, REECES PIECES, M&MS). IS IT POSSIBLE TO RELATE THE FIELDS TOGETHER SO THAT THE CANDY MANUFACTURER FIELD COULD IMPACT THE CHOICES LISTED IN THE CANDY TYPE FIELD?
A. YES, THE CANDY MANUFACTURER IS A DEPENDENT PICKLIST, AND THE CANDY TYPE IS A CONTROLLING PICKLIST B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLIST C. YES, THE CANDY MANUFACTURER IS A MASTER AND THE CANDY TYPE IS THE DETAIL D. NO, BECAUSE THEY ARE BOTH CUSTOM FIELDS E. NO, BECAUSE THEY ARE BOTH PICK FIELDS |
B. YES, THE CANDY MANUFACTURER IS A CONTROLLING PICKLIST AND THE CANDY TYPE IS A DEPENDENT PICKLIST
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WHICH OF THE FOLLOWING ARE SETTING OPTIONS FOR THE USER INTERFACE? Choose 4 answers.
A. ENABLE COLLAPSIBLE SECTIONS B. SHOW QUICK CREATE C. SHOW CUSTOM SIDEBAR COMPONENTS ON ALL PAGES D. TRANSFER ALL OPEN OPPORTUNITIES. E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS F. ENABLE CHATTER |
A. ENABLE COLLAPSIBLE SECTIONS
B. SHOW QUICK CREATE C. SHOW CUSTOM SIDEBAR COMPONENTS ON ALL PAGES E. ENABLE DRAG-AND-DROP SCHEDULING ON LIST VIEWS |
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AFTER A CUSTOM FISCAL YEAR STRUCTURE IS DEFINED, YOUR COMPANY DECIDES TO USE THE GREGORIAN CALENDAR FOR FISCAL PURPOSES, YOU CAN RETURN TO THE STANDARD FISCAL YEAR CALENDAR?
A. TRUE B. FALSE |
B. FALSE
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WHICH COMBINATION OF OBJECTS IS AVAILABLE WHEN CREATING A CUSTOM REPORT TYPE FOR CHATTER REPORTS? Choose 2 answers.
A. OPPORTUNITIES, FOLLOWERS, USER FEED B. ACCOUNTS, USER FEED, COMMENTS C. USERS, USER FEED, COMMENTS D. CHATTER GROUPS, MEMBERS |
C. USERS, USER FEED, COMMENTS
D. CHATTER GROUPS, MEMBERS |
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WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE OBJECTS? Choose 4 answers.
A. CONTRACT B. OPPORTUNITY PRODUCT C. PRICE BOOK D. TICKET E. SOLUTION |
A. CONTRACT
B. OPPORTUNITY PRODUCT C. PRICE BOOK E. SOLUTION |
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WHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?
A. PRIVATE GROUPS ARE NOT DISPLAYED IN THE GROUPS TAB. B. PRIVATE GROUP POSTS ARE VISIBLE TO THE OWNER AND ANYONE ABOVE IN THE ROLE HIERARCHY. C. USERS WITH THE "MANAGE CHATTER GROUPS" PROFILE PERMISSION CAN CREATE GROUPS. D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS. |
D. ANY CHATTER USER CAN CREATE PUBLIC OR PRIVATE GROUPS.
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WHICH DATA CAN BE SYNCED USING THE NEW SALESFORCE FOR OUTLOOK? Choose 3 answers.
A. CUSTOM OBJECTS B. EVENTS C. LEADS D. CONTACTS E. TASKS |
B. EVENTS
D. CONTACTS E. TASKS |
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AN ADMIN NEEDS TO SET UP THREE CUSTOM FIELDS: AN AUTO-NUMBER, A PERCENT AND A MULTI-SELECT PICKLIST. IS THIS POSSIBLE?
A. YES B. NO |
A. YES
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WHAT IS TRUE ABOUT MULTI-DAY EVENTS? Choose 2 answers.
A. MULTI-DAY EVENTS HAVE A START AND END TIMES B. MULTI-DAY EVENTS MUST BE ASSIGNED TO ONLY ONE USER C. THERE IS NOT A CHECKBOX FOR MULTI-DAY EVENTS |
A. MULTI-DAY EVENTS HAVE A START AND END TIMES
B. MULTI-DAY EVENTS MUST BE ASSIGNED TO ONLY ONE USER |
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CAMPAIGN INFLUENCES ALLOW USERS TO REPORT ON WHICH USERS INFLUENCED AN OPPORTUNITY.
A. TRUE B. FALSE |
B. FALSE
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IF A LEAD ASSOCIATED TO A CAMPAIGN IS CONVERTED, WHERE IS THE CAMPAIGN HISTORY TRACKED? Choose 2 answers.
A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY B. ACTIVITY HISTORY ON THE OPPORTUNITY CAMPAIGN C. THIS INFORMATION DOES NOT CONVERT OVER D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT. |
A. CAMPAIGN SOURCE FIELD ON THE OPPORTUNITY
D. CAMPAIGN HISTORY RELATED LIST ON THE CONTACT. |
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WHICH FUNCTIONS ARE AVAILABLE WITH STANDARD FIELDS? CHOOSE ALL THAT APPLY. Choose 3 answers.
A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT. B. CHANGING FIELD LABELS C. AUTO POPULATE FROM RELATED RECORD D. ADDING HELP TEXT TO CERTAIN FIELDS. |
A. ADDING OR REMOVING NON-REQUIRED FIELDS FROM THE PAGE LAYOUT
B. CHANGING FIELD LABELS D. ADDING HELP TEXT TO CERTAIN FIELDS |
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WHICH FUNCTION IS AVAILABLE IN THE REPORT BUILDER INTERFACE, PRIOR TO RUNNING THE REPORT?
Choose 2 answers. A. SAVE B. PRINTABLE VIEW C. SCHEDULE FUTURE RUNS D. SHOW/HIDE DETAILS E. EXPORT DETAILS |
A. SAVE
D. SHOW/HIDE DETAILS |
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WHO CAN GAIN ACCESS TO FOLDERS? Choose 3 answers.
A. ROLES B. ROLES & SUBORDINATES C. ACCOUNT/ SALES TEAM MEMBERS D. PUBLIC GROUPS |
A. ROLES
B. ROLES & SUBORDINATES D. PUBLIC GROUPS |
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WHICH OF THE FOLLOWING STATEMENTS ARE TRUE CONCERNING EMAIL ACTIVATION? Choose 2 answers.
A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER B. THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED C. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED BY REQUEST TO SALESFORCE.COM SUPPORT D. THE EMAIL ACTIVATION FEATURE CAN BE DISABLED THROUGH THE UI |
A. THE EMAIL ACTIVATION FEATURE REQUIRES THAT THE USER ENTER AN ACTIVATION CODE BEFORE LOGGING ONTO A NEW COMPUTER
B. THE EMAIL ACTIVATION FEATURE CANNOT BE DISABLED |
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WHAT CAN USERS DO WHEN CHATTER FEED TRACKING IS ENABLED FOR DASHBOARDS? Choose 2 answers.
A. FOLLOW FILES AND LINKS FOR A DASHBOARD. B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD. C. FOLLOW POSTS AND COMMENTS FOR THE DASHBOARD SOURCE REPORTS. D. AUTO-FOLLOW DASHBOARDS CREATED BY THE USER. |
A. FOLLOW FILES AND LINKS FOR A DASHBOARD.
B. FOLLOW POSTS AND COMMENTS FOR A DASHBOARD. |
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ONCE SOLUTION CATEGORY BROWSING HAS BEEN ENABLED FOR AN ORG, A USER MUST HAVE WHAT PERMISSION TO ADD A CATEGORY?
A. CREATE ON SOLUTION B. EDIT AND DELETE ON SOLUTION C. EDIT ON SOLUTION D. CREATE AND EDIT ON SOLUTION E. MANAGE CATEGORIES |
E. MANAGE CATEGORIES
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ADDING AN EMAIL FROM MICROSOFT OUTLOOK USING SALESFORCE OUTLOOK EDITION IS AN EXAMPLE OF WHAT TYPE OF USAGE?
A. API B. UI |
A. API
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THE ACCESS SETTINGS AVAILABLE WHEN SETTING ORGANIZATION WIDE DEFAULTS ARE: Choose 2 answers.
A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS C. ARE USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS |
A. PRIVATE, PUBLIC READ ONLY, PUBLIC READ WRITE, PUBLIC READ WRITE TRANSFER AND CONTROLLED BY PARENT
B. NOT USED TO CONTROL THE ABILITY TO CREATE OR DELETE RECORDS |
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WHEN A RECORD WAS CREATED ON JULY 1ST, SET TO TRIGGER A WORKFLOW ON JULY 30TH, BUT WAS EDITED ON JULY 23RD TO NO LONGER MEET THE CRITERIA. WHAT WILL HAPPEN TO THE WORKFLOW?
A. PUT ON HOLD B. REMOVED FROM THE QUEUE C. WORKFLOW WILL FIRE ON JULY 30TH D. WORKFLOW WILL FIRE ON JULY 23RD |
B. REMOVED FROM THE QUEUE
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WHO CAN MANUALLY SHARE A RECORD? (SELECT ALL THAT APPLY) Choose 3 answers.
A. THE OWNER OF THE RECORD B. ANYONE ON THE ROLE HIERARCHY, DIRECTLY BELOW THE OWNER OF THE RECORD C. SYSTEM ADMINISTRATOR PROFILE D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE |
A. THE OWNER OF THE RECORD
C. SYSTEM ADMINISTRATOR PROFILE D. ANYONE WITH MODIFY ALL DATA ON THEIR PROFILE |
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WHEN A LEAD FAILS TO BE CREATED THROUGH WEB TO LEAD DUE TO A VALIDATION RULE THE ERROR MESSAGES GET SENT TO:
A. IT DOES NOT GENERATE AN ERROR MESSAGE B. THE LEAD ASSIGNMENT CREATOR C. THE DEFAULT LEAD CREATOR |
C. THE DEFAULT LEAD CREATOR
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A SYSTEM ADMINISTRATOR NEEDS TO RESTRICT USERS ABILITY TO VIEW A DASHBOARD. HOW CAN THIS BE ACCOMPLISHED? Choose 2 answers.
A. RESTRICT THE ACCESS TO THE FOLDER THAT THE SOURCE REPORT IS LOCATED B. CREATE A SHARING RULE TO RESTRICT THE ACCESS C. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THAT IS ACCESSIBLE TO ONLY CERTAIN PEOPLE D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED |
C. EDIT THE DASHBOARD PROPERTIES TO SAVE IT IN A FOLDER THAT IS ACCESSIBLE TO ONLY CERTAIN PEOPLE
D. RESTRICT THE ACCESS TO THE FOLDER THAT THE DASHBOARD IS LOCATED |
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WHICH TYPE OF FILE CAN BE ACCESSED FROM THE FILES TAB? Choose 3 answers.
A. FILES ATTACHED TO A CHATTER GROUP POST B. FILES IN CONTENT WORKSPACES C. FILES ATTACHED TO A CHATTER PROFILE POST D. FILES UPLOADED TO THE DOCUMENTS TAB E. FILES UPLOADED TO THE SOLUTIONS TAB |
A. FILES ATTACHED TO A CHATTER GROUP POST
C. FILES ATTACHED TO A CHATTER PROFILE POST D. FILES UPLOADED TO THE DOCUMENTS TAB |
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A SYSTEM ADMINISTRATOR IS PERFORMING MAINTENANCE ON THE SYSTEM AND IS INSERTING NEW RECORDS. HE ACCIDENTALLY PERFORMS AN UPLOAD WITH THE INCORRECT INFORMATION. WHAT OPTIONS DOES THE SYSTEM ADMINISTRATOR HAVE?
Choose 2 answers. A. MASS DELETE WITH THE MASS DELETE WIZARD B. DELETE THE RECORDS WITH THE IMPORT WIZARD C. DELETE THE RECORDS WITH THE DATA LOADER D. DELETE THE RECORDS WITH THE MICROSOFT OUTLOOK PLUGIN |
A. MASS DELETE WITH THE MASS DELETE WIZARD
C. DELETE THE RECORDS WITH THE DATA LOADER |
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WHAT MUST AN ADMINISTRATOR DO TO ENABLE ADVANCED CURRENCY MANAGEMENT FOR AN ORGANIZATION?
A. PURCHASE UNLIMITED EDITION LICENSES B. REQUEST A FEATURE LICENSE FROM SALESFORCE.COM C. ENABLE CUSTOMIZABLE FORECASTING D. ENABLE MULTIPLE CURRENCIES |
D. ENABLE MULTIPLE CURRENCIES
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WHAT IS THE MAXIMUM NUMBER OF RECORDS THAT RETURN IN A REPORT WITHOUT EXPORTING THE RESULTS?
A. 65000 B. 2000 C. 3000 D. 1000 |
B. 2000
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CHANGING THE DATA TYPE OF AN EXISTING CUSTOM FIELD CAN CAUSE DATA LOSS IN WHICH FOLLOWING SITUATIONS?
Choose 2 answers. A. SAVING A RECORD B. MASS EXPORTING DATA C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE |
C. CHANGING TO OR FROM TYPE DATE OR DATE/TIME
D. CHANGING TO A CURRENCY FROM ANY OTHER TYPE |
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IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE for an Object, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO THAT OBJECT?
A. PROFILE B. ROLE HIERARCHY C. RECORD TYPE D. PAGE LAYOUT |
A. PROFILE
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WHEN YOU DEFINE A DATA VALIDATION RULE, WHAT ELSE MUST YOU ALSO DEFINE?
A. WHETHER OR NOT THE FIELD IS REQUIRED B. AN ERROR MESSAGE C. WHAT EMAIL GETS SENT IF THE RULE TRIGGERS D. WHETHER OR NOT THE RECORD GETS DELETED |
B. AN ERROR MESSAGE
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WHICH FEATURE DOES SALESFORCE CRM PROVIDE FOR RESTRICTING LOGIN ACCESS TO THE APPLICATION?
Choose 3 answers. A. PROFILE-BASED IP RESTRICTIONS B. ORGANIZATION-WIDE IP RESTRICTIONS C. PROFILE-BASED LOGIN HOUR RESTRICTIONS D. ORGANIZATION-WIDE LOGIN HOUR RESTRICTIONS |
A. PROFILE-BASED IP RESTRICTIONS
B. ORGANIZATION-WIDE IP RESTRICTIONS C. PROFILE-BASED LOGIN HOUR RESTRICTIONS |
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A SYSTEM ADMINISTRATOR WANTS TO DO SOME MAINTENANCE ON THE SYSTEM AND BEGINS BY DELETING CUSTOM FIELDS THAT ARE OBSOLETE. IN WHICH SITUATION WOULD HE RUN INTO AN ISSUE?
Choose 3 answers. A. IF THE FIELD IS USED IN A VALIDATION RULE B. IF THE FIELD IS REFERENCED IN A REPORT TYPE C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE D. IF THE FIELD IS USED IN A FORMULA FIELD |
A. IF THE FIELD IS USED IN A VALIDATION RULE
C. IF THE FIELD IS REFERENCED IN A WORKFLOW FIELD UPDATE D. IF THE FIELD IS USED IN A FORMULA FIELD |
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WHICH OF THESE IS NOT A STANDARD SALESFORCE.COM PROFILE?
A. MARKETING USER B. SALES USER C. CONTRACT MANAGER D. SOLUTION MANAGER |
B. SALES USER
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WILL DATA BE LOST IN A CUSTOM FIELD IF DATA TYPE IS CHANGED TO NUMBER FROM ANY OTHER DATA TYPE?
A. YES B. NO |
A. YES
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ON LEAD CONVERSION A LEAD OBJECT CUSTOM FIELD CAN NOT BE MAPPED TO WHICH OBJECT CUSTOM FIELD?
A) ACCOUNT B) CONTACTS C) CASE D) OPPORTUNITY |
C) CASE
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DASHBOARDS CAN BE CREATED BY USING STANDARD REPORTS AS SOURCE REPORTS?
A) TRUE B) FALSE |
B) FALSE
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WHICH TOOL SHOULD BE USED TO IMPORT MORE THEN 65000 RECORDS IN SALESFORCE.COM?
A) SFDC IMPORT WIZARD B) DATA LOADER |
B) DATA LOADER
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WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM FUNCTIONALITY?
A) EMAIL TO LEAD B) EMAIL TO CASE C) WEB TO LEAD D) WEB TO CASE |
A) EMAIL TO LEAD
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WHICH OF THE FOLLOWING IS NOT A MANDATORY FIELD WHILE CREATING A USER RECORD?
A) PROFILE B) ROLE C) ALIAS D) COMMUNITY NICKNAME |
B) ROLE
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A USER SUCCESSFULLY LOGIN’S AT 3:00 PM, WHAT HAPPENS AT 3:31 PM, IF THE LOGIN HOURS FOR THE USER’S PROFILE ARE SET FROM 7:30 AM TO 3:30 PM?
A) USER IS AUTOMATICALLY LOGGED OUT B) USER KEEPS WORKING CONTINUOUSLY WITHOUT ANY ISSUES C) USER IS ASKED IN A POPUP WINDOW IF HE WOULD LIKE TO EXTEND HIS SESSION D) USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC. |
D) USER IS LOGGED OUT ONCE HE TRIES TO DO ANY DML (DATA MANIPULATION) OPERATION I.E. SAVE, EDIT ETC.
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WHAT IS THE IMPACT ON A USER OF THE ORGANIZATION LEVEL LOCALE CHANGES?
A) THE DEFAULT LOCALE OF THE USER IS ALSO SET TO THE NEW ORGANIZATION LEVEL LOCALE B) THE USER IS ASKED FOR A CHOICE; IF HE WOULD LIKE TO CHOOSE NEW ORGANIZATION LOCALE OR HIS OWN LOCALE C) NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE D) FROM A NEW SESSION, USER WILL SEE EVERYTHING IN THE NEW ORGANIZATION LOCALE |
C) NO IMPACT ON THE USER AS HE KEEPS USING HIS OWN DEFAULT LOCALE
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API’S ARE NOT AVAILABLE FOR USE IN WHICH SALESFORCE.COM EDITION?
A) DEVELOPER EDITION B) PROFESSIONAL EDITION C) ENTERPRISE EDITION D) UNLIMITED EDITION |
B) PROFESSIONAL EDITION
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WHICH WORKFLOW EVALUATION CRITERIA CANNOT BE USED FOR TIME DEPENDENT WORKFLOWS?
A. WHEN A RECORD IS CREATED, OR WHEN A RECORD IS EDITED AND DID NOT PREVIOUSLY MEET THE RULE CRITERIA B. ONLY WHEN A RECORD IS CREATED C. EVERY TIME A RECORD IS CREATED OR EDITED D. ALL 3 CRITERIA’S CAN BE USED |
C. EVERY TIME A RECORD IS CREATED OR EDITED
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WHICH FEATURE IS NOT AVAILABLE IN SALESFORCE.COM ?
A. PROFILE BASED LOGIN HOURS B. PROFILE BASED LOGIN IP RANGES C. ORGANIZATION BASED LOGIN HOURS D. ORGANIZATION BASED LOGIN IP RANGES |
C. ORGANIZATION BASED LOGIN HOURS
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FOR HOW MANY DAYS DELETED RECORDS ARE KEPT IN THE RECYCLE BIN?
A. 15 B. 30 C. 45 D. 60 |
A. 15
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WHICH OF THE FOLLOWING IS THE BEST WAY TO MAKE THE FIELD MANDATORY FOR EVERYONE?
A. PAGE LAYOUT B. VALIDATION RULE C. ROLES & PROFILES D. FIELD LEVEL SECURITY |
A. PAGE LAYOUT
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WHICH OF THE FOLLOWING IS NOT A STANDARD SALESFORCE.COM APPLICATION?
A. SERVICE B. SALES C. CALL CENTER D. COMMUNITY E. MARKETING |
A. SERVICE
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WHICH OF THE FIELD TYPES CANNOT BE USED AS AN EXTERNAL ID?
A. TEXT FIELD B. NUMBER FIELD C. PICKLIST FIELD D. EMAIL ID FIELD |
C. PICKLIST FIELD
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WHICH OF THE FOLLOWING CANNOT BE ON THE CONTROLLING SIDE OF THE DEPENDENT PICKLIST?
A. CHECKBOX B. CUSTOM PICKLIST C. STANDARD PICKLIST D. MULTI SELECT PICKLIST |
D. MULTI SELECT PICKLIST
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DO VALIDATION RULES GET ENFORCED ON THE LEAD CONVERSION?
A. YES B. NO |
B. NO
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ON LEAD CONVERSION, THE CLOSE DATE OF THE NEWLY CREATED OPPORTUNITY IS AUTOMATICALLY SET TO?
A. BLANK B. TODAY () C. LAST DAY OF CURRENT QUARTER D. LAST DAY OF CURRENT MONTH E. LAST DAY OF CURRENT YEAR |
C. LAST DAY OF CURRENT QUARTER
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WHICH OF THE FOLLOWING PROFILE PERMISSIONS WILL ENABLE THE USER TO EDIT ANY RECORD, REGARDLESS OF THE SHARING MODEL?
A. CUSTOMIZE APPLICATION B. VIEW SETUP AND CONFIGURATION C. VIEW ALL DATA D. MODIFY ALL DATA E. NONE OF THE ABOVE |
D. MODIFY ALL DATA
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CAN AN ADMINISTRATOR CHANGE THE PROFILE SETTINGS OF THE STANDARD SOLUTION MANAGER PROFILE?
A. YES B. NO C. DEPENDS ON THE SETTING OF THE ADMINISTRATOR PROFILE |
B. NO
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QUEUES CANNOT BE CREATED ON WHICH OBJECT IN SALESFORCE.COM?
A. LEAD B. CASE C. ACCOUNT D. CUSTOM OBJECT |
C. ACCOUNT
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WHICH OF THE FOLLOWING IS NOT A VALID BUSINESS PROCESS IN SALESFORCE.COM?
A. SALES PROCESSES B. MARKETING PROCESS C. LEAD PROCESSES D. SUPPORT PROCESSES E. SOLUTION PROCESSES |
B. MARKETING PROCESS
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WHAT IS THE SIGNIFICANCE OF PRIMARY MASTER – DETAIL RELATIONSHIP IN A JUNCTION OBJECT?
A. LOOK AND FEEL IS INHERITED FROM PRIMARY MASTER OBJECT B. RECORD OWNERSHIP IS INHERITED FROM PRIMARY MASTER OBJECT C. NO SUCH SIGNIFICANCE D. BOTH A & B |
D. BOTH A & B
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CAN THE USER RECORDS BE PERMANENTLY DELETED FROM THE SALESFORCE.COM?
A. YES B. NO C. DEPENDS ON PROFILE SETTINGS OF THE ADMINISTRATOR D. USER RECORDS CAN BE ARCHIVED SO THAT THEY ARE AVAILABLE ON REQUEST |
B. NO
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WHICH OF THE FOLLOWING OBJECTS CANNOT BE IMPORTED VIA THE SALESFORCE.COM IMPORT WIZARD?
A. LEADS B. ACCOUNTS C. OPPORTUNITIES D. SOLUTIONS |
C. OPPORTUNITIES
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SALESFORCE.COM RECORD ID’S ARE IDENTICAL IN?
A. PRODUCTION AND CONFIG ONLY SANDBOX B. PRODUCTION AND DEVELOPER SANDBOX C. PRODUCTION AND FULL COPY SANDBOX D. RECORD ID’S ARE ALWAYS DIFFERENT IN DIFFERENT ENVIRONMENT |
C. PRODUCTION AND FULL COPY SANDBOX
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A CUSTOM FIELD IS MADE READ ONLY FROM THE FIELD LEVEL SECURITY AND REQUIRED FROM PAGE LAYOUT. THE FIELD WILL BE
A. READ ONLY FOR THE USER B. REQUIRED FOR THE USER C. THROWS AN ERROR AND DON’T ALLOW TO MAKE READ ONLY FIELD MANDATORY FROM PAGE LAYOUT D. USER IS GIVEN A CHOICE IN A POP UP WINDOW |
A. READ ONLY FOR THE USER
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WHICH OF THE FOLLOWING IS NOT A ROLL UP SUMMARY FIELD OPERATION?
A. SUM B. MAX C. MIN D. COUNT E. AVERAGE |
E. AVERAGE
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HOW MANY FIELDS CAN BE ENABLED FOR TRACKING ON A CUSTOM OBJECT?
A. 10 B. 20 C. 30 D. 40 E. NONE OF THE ABOVE |
B. 20
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WHICH OF THE FOLLOWING IS NOT PART OF THE PROFILE?
A. USER LICENSE B. PAGE LAYOUT C. RECORD TYPES D. FIELD LEVEL SECURITY E. ROLES |
E. ROLES
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HOW MANY CUSTOM SUMMARY FORMULA FIELDS ARE ALLOWED ON A SINGLE REPORT?
A. 5 B. 10 C. 15 D. 20 E. NO LIMIT |
A. 5
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IS IT POSSIBLE FOR A USER TO SEE DIFFERENT SET OF DATA IN REPORT AND IN A DASHBOARD BASED ON THE SAME REPORT?
A. YES B. NO |
A. YES
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WHICH OF THE FOLLOWING IS NOT AN AVAILABLE FUNCTION IN THE FORMULA FIELDS?
A. HYPERLINK B. SUBSTITUTE C. RPAD D. VLOOKUP |
D. VLOOKUP
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WHICH OF THE FOLLOWING CANNOT BE USED AS A SOURCE REPORT FOR THE ANALYTICAL SNAP SHOT?
A. TABULAR REPORTS B. SUMMARY REPORTS C. MATRIX REPORTS D. ALL CAN BE USED |
C. MATRIX REPORTS
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WHICH IMPORT FUNCTIONALITY OF SALESFORCE.COM SHOULD BE USED IF ONE NEEDS TO IMPORT THE 30000 CASES IN SALESFORCE.COM?
A. IMPORT WIZARD B. DATA LOADER C. ANY ONE OF A OR B D. NONE OF A OR B |
B. DATA LOADER
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ALL DASHBOARD VIEWERS SEE DATA BASED ON THE SECURITY SETTINGS OF THE RUNNING USER—REGARDLESS OF THEIR OWN PERSONAL SECURITY SETTINGS?
A. TRUE B. FALSE |
A. TRUE
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HOW MANY CUSTOM FIELDS CAN BE CREATED ON AN OBJECT IN AN UNLIMITED EDITION?
A. 100 B. 200 C. 500 D. UNLIMITED FIELDS |
C. 500
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WHICH TYPE OF REPORTS CAN'T BE USED TO CREATE GROUPS OF DATA OR CHARTS?
A. TABULAR B. SUMMARY C. MATRIX D. NONE OF THE ABOVE |
A. TABULAR
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HOW MANY ROLL UP SUMMARY FIELDS CAN BE CREATED IN THE ENTERPRISE EDITION ON A CUSTOM OBJECT?
A. 10 B. 20 C. 30 D. NO RESTRICTION ON NO. OF FIELDS |
A. 10
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A SALES TEAM IS A SET OF USERS THAT NORMALLY WORK TOGETHER ON _________ ?
A. ACCOUNTS B. LEADS C. OPPORTUNITIES D. CONTACTS E. CASES |
C. OPPORTUNITIES
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WHICH FEATURE IN SFDC COMBINES A LIST VIEW AND RELATED RECORDS INTO ONE SCREEN WITH DIFFERENT FRAMES SO THAT USERS HAVE ALL THE INFORMATION THEY NEED WHEN INTERACTING WITH SALESFORCE.COM?
A. ACCOUNTS B. ASSET C. CONSOLE D. CALL CENTER E. CAMPAIGN |
C. CONSOLE
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ON WHICH OWD SHARING DEFAULTS CAN SHARING RULES NOT BE DEFINED?
A. OWD IS PRIVATE B. OWD IS PUBLIC READ ONLY C. OWD IS PUBLIC READ WRITE D. SHARING RULES CAN BE CREATED ON ANY OF THE ABOVE |
C. OWD IS PUBLIC READ WRITE
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WHAT HAPPENS WHEN A USER OWNS AN OPPORTUNITY RECORD BUT DOES NOT HAVE THE READ PERMISSION ON OPPORTUNITY OBJECT?
A. HE STILL SEES THE OPPORTUNITY RECORD B. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORD C. THIS CASE CAN NEVER ARISE |
B. HE IS NOT ABLE TO SEE THE OPPORTUNITY RECORD
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ACCOUNT TEAM IS A SET OF USERS THAT NORMALLY WORK TOGETHER ON _________?
A. ACCOUNTS B. LEADS C. OPPORTUNITIES D. CONTACTS E. CASES |
A. ACCOUNTS
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CONDITIONAL HIGHLIGHTING CANNOT BE USED FOR?
A. TABULAR REPORTS B. SUMMARY REPORTS C. MATRIX REPORTS D. NONE OF THE ABOVE |
A. TABULAR REPORTS
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YOU CAN USE CONDITIONAL HIGHLIGHTING FOR SUMMARY AND MATRIX REPORT ONLY
A. TRUE B. FALSE |
A. TRUE
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WHICH OF THE FOLLOWING IS AN AUTOMATED PROCESS YOUR ORGANIZATION CAN USE TO APPROVE RECORDS IN SALESFORCE.COM?
A. VALIDATION PROCESS B. APPROVAL PROCESS C. WORKFLOW RULES D. RECORD TYPES |
B. APPROVAL PROCESS
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WHICH OF THE FOLLOWING EMAIL TEMPLATE CANNOT BE USED TO SEND A MASS EMAIL?
A. TEXT B. HTML WITH LETTERHEAD C. CUSTOM HTML D. VISUALFORCE |
D. VISUALFORCE
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WHICH OF THE FOLLOWING OBJECTS DOES NOT SUPPORT THE BUSINESS PROCESS?
A. LEAD B. ACCOUNT C. OPPORTUNITY D. CASE E. SOLUTION |
B. ACCOUNT
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WHICH OF THE FOLLOWING DOES NOT NEED BUSINESS PROCESS?
A. LEADS B. OPPORTUNITIES C. CONTACTS D. CASES |
C. CONTACTS
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IN WHICH OF THE FOLLOWING EDITION YOU CAN CREATE A MANAGED PACKAGE?
A. PROFESSIONAL EDITION B. FULL TEST SANDBOX C. DEVELOPER EDITION D. UNLIMITED EDITION E. ENTERPRISE EDITION |
C. DEVELOPER EDITION
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CAN A USER RESTRICT ACCESS WITH THE HELP OF THE SHARING RULES?
A. YES B. NO |
B. NO
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IS IT POSSIBLE FOR USERS TO OVERRIDE THEIR OWN FORECASTS AND FORECASTS FOR USERS BELOW THEM IN THE FORECAST HIERARCHY?
A. YES B. NO |
A. YES
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WITH SHARING RULES ONE CAN MAKE AUTOMATIC EXCEPTIONS TO THE ORGANIZATION-WIDE DEFAULT FOR DEFINED SETS OF USERS.
A. TRUE B. FALSE |
A. TRUE
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AN OPPORTUNITY THAT REACHES THE THRESHOLD WITH 80% PROBABILITY WILL TRIGGER ADDITIONAL ALERTS IF THE PROBABILITY SUBSEQUENTLY GOES HIGHER TO 85%.
A. YES B. NO C. DEPENDS ON THE SETTINGS |
B. NO
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WHICH OF THE FOLLOWING TYPES OF PACKAGES CAN BE UPGRADED?
A. MANAGED PACKAGES B. UNMANAGED PACKAGES C. BOTH A & B D. NONE OF THE ABOVE |
A. MANAGED PACKAGES
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WHICH OF THE FOLLOWING FEATURE ALLOWS YOU TO SEND AN EMAIL WHEN AN OPPORTUNITY REACHES A THRESHOLD VALUE?
A. VALIDATION RULE B. BIG DEAL ALERT C. OPPORTUNITY ALERT D. BIG TICKET EMAIL |
B. BIG DEAL ALERT
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CONDITIONAL HIGHLIGHTING ONLY APPLIES TO THE FIRST SUMMARY FIELD COLUMN IN THE TABLE?
A. TRUE B. FALSE |
A. TRUE
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UNMANAGED PACKAGES DO NOT INCLUDE LOCKED COMPONENTS BUT CAN BE UPGRADED?
A. TRUE B. FALSE |
B. FALSE
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AUTO RESPONSE RULES WORK ON WHICH OBJECTS?
A. LEADS AND CASES B. LEADS AND ACCOUNTS C. ACCOUNTS AND OPPORTUNITY D. ACCOUNT AND CASES |
A. LEADS AND CASES
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ESCALATION RULES ONLY RUN DURING THE BUSINESS HOURS WITH WHICH THEY ARE ASSOCIATED?
A. TRUE B. FALSE |
A. TRUE
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CUSTOMIZABLE FORECASTING IS A PREREQUISITE IN ORDER TO ENABLE TERRITORY MANAGEMENT?
A. TRUE B. FALSE |
A. TRUE
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RUNNING USER CONCEPT IN DASHBOARD ALLOWS USERS TO VIEW DATA, WHICH NORMALLY THEY CANNOT VIEW?
A. TRUE B. FALSE |
A. TRUE
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CAN A USER CREATE HIS OR HER OWN DEFAULT SALES TEAM?
A. YES B. NO |
A. YES
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HOW MANY RANGES CAN BE DEFINED IN THE CASE OF A CONDITIONAL HIGHLIGHTING?
A. 2 B. 3 C. 4 D. 5 |
B. 3
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WHEN ARE THE FORMULA FIELDS RE - CALCULATED?
A. EVERY 15 MINUTES B. EVERY TIME THEY ARE SEEN (VIEWED) C. AFTER EVERY DML OPERATION D. ADMIN CAN SET THE TIME OF REFRESH |
B. EVERY TIME THEY ARE SEEN (VIEWED)
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HOW DO YOU FIND OUT THAT THE APPROVAL PROCESS IS EDITED?
A. LAST MODIFIED BY FIELD B. AUDIT TRAIL C. HISTORY RECORD ON APPROVAL PAGE LAYOUT D. ALL OF THE ABOVE |
D. ALL OF THE ABOVE
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HOW MANY SOLUTION RECORDS CAN BE IMPORTED VIA IMPORT WIZARD?
A. 500 B. 5,000 C. 50,000 D. SOLUTION RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD |
C. 50,000
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FORMATTING OF REPORT IS MAINTAINED WHEN IT IS EXPORTED VIA PRINTABLE VIEW?
A. TRUE B. FALSE |
A. TRUE
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|
WHICH OF THE FOLLOWING IS A SALESFORCE.COM DEFINITION FOR A LEAD?
A. ANY PERSON, ORGANIZATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS B. AN ORGANIZATION, INDIVIDUAL OR COMPANY INVOLVED WITH YOUR BUSINESS SUCH AS CUSTOMERS, COMPETITORS AND PARTNERS C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. “SALES DEAL” D. ANY INDIVIDUAL OR INFLUENCER ASSOCIATED WITH AN ACCOUNT |
A. ANY PERSON, ORGANIZATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS
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IF YOU DELETE AN EMAIL FROM A CASE AND THEN DELETE THE CASE, YOU WILL NOT BE ABLE TO RETRIEVE THE DELETED EMAIL FROM THE RECYCLE BIN
A. TRUE B. FALSE |
A. TRUE
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|
ON WHICH OF THESE AREAS ARE DATA VALIDATION RULES ENFORCED BUT NO FEEDBACK IS GIVEN TO USERS?
A. LEAD CONVERT B. RECORD MERGER C. WEB-TO-CASE D. SALESFORCE MOBILE E. SELF SERVICE PORTAL |
C. WEB-TO-CASE
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WHAT SHOULD BE THE ADVANCED FILTER CONDITIONS TO MEET THE REQUIREMENT “FIND CONTACTS OWNED BY POO THAT HAVE A TITLE OF CFO, FUNCTIONAL ROLE OF CFO, OR REPORTS TO THE CFO?”
1) TITLE EQUALS CFO 2) FUNCTIONAL ROLE EQUALS CFO 3) REPORTS TO EQUALS CFO 4) CONTACT OWNER CONTAINS POO A. (1 OR 2 OR 3) AND 4 B. (4 AND (2 OR 3)) OR 1 C. (1 OR 2 OR (3 AND 4) D. (1 AND (2 OR 3)) OR 4 |
A. (1 OR 2 OR 3) AND 4
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HOW MANY USER RECORDS CAN BE IMPORTED VIA IMPORT WIZARD?
A. 500 B. 5,000 C. 50,000 D. USER RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD |
D. USER RECORDS CANNOT BE IMPORTED VIA IMPORT WIZARD
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WHICH OF THE FOLLOWING IS TRUE ABOUT PAGE LAYOUTS?
A. CONTROL THE LAYOUT AND ORGANIZATION OF DETAIL AND EDIT PAGES B. CONTROL WHICH FIELDS, RELATED LISTS, AND CUSTOM LINKS USERS SEE, ON DETAIL AND EDIT PAGES ONLY C. CONTROL WHICH STANDARD AND CUSTOM BUTTONS DISPLAY ON DETAIL PAGES AND RELATED LISTS D. DETERMINE WHETHER FIELDS ARE VISIBLE, READ ONLY, OR REQUIRED, ON DETAIL AND EDIT PAGES ONLY E. ALL OF THE ABOVE |
E. ALL OF THE ABOVE
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TO EMAIL A REPORT TO OTHER USERS, THE REPORT MUST BE IN A PUBLIC FOLDER WITH ACCESS GRANTED TO THE OTHER USERS?
A. TRUE B. FALSE |
A. TRUE
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|
WHEN A FIELD IS DELETED FROM A PAGE LAYOUT, IS IT ALSO DELETED FROM THE OBJECT?
A. YES B. NO |
B. NO
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|
WHEN YOU INSERT A RECORD USING THE API, DO VALIDATION RULES GET EXECUTED?
A. YES B. NO |
A. YES
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|
SCHEDULED REPORTS RUN IN THE TIME ZONE OF THE USER WHO SCHEDULES THE REPORT.
A. TRUE B. FALSE |
A. TRUE
|
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|
REPORTS SHOW ONLY THE INFORMATION YOU CAN ACCESS, WHEREAS DASHBOARDS SHOW INFORMATION WHICH YOU CANNOT NORMALLY ACCESS.
A. TRUE B. FALSE |
A. TRUE
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|
WHICH OF THE FOLLOWING ARE NOT CONTROLLED BY THE PAGE LAYOUTS?
A. CUSTOM FIELDS B. SECTIONS C. RELATED LIST D. CUSTOM BUTTON E. VALIDATION RULE ERROR MESSAGE |
E. VALIDATION RULE ERROR MESSAGE
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IF A FIELD IS VISIBLE IN THE SEARCH LAYOUT BUT HIDDEN FOR CERTAIN USERS VIA THE FIELD-LEVEL SECURITY SETTINGS THEN WHICH OF THE FOLLOWING STATEMENT IS TRUE?
A. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR ALL USERS B. THE FIELD WILL STILL BE VISIBLE IN SEARCH LAYOUT TO ALL THE USERS C. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR THOSE USERS D. NONE OF THE ABOVE |
C. THE FIELD-LEVEL SECURITY OVERRIDES THE SEARCH LAYOUT AND THE FIELD WILL BE HIDDEN FOR THOSE USERS
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IF A REPORT IS RUN WHICH RETURNS 20,000 RECORDS THEN
A. ALL 20K RECORDS ARE DISPLAYED IN THE UI B. FIRST 2K RECORDS ARE DISPLAYED IN THE UI C. 10 REPORTS EACH HAVING 2K RECORDS ARE CREATED D. REPORT FAILS AND AN ERROR IS REPORTED |
B. FIRST 2K RECORDS ARE DISPLAYED IN THE UI
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ON DELETING A TAB FROM AN APPLICATION ____
A. DELETES THE TAB FROM SALESFORCE.COM B. DELETES THE TAB FROM THAT APPLICATION C. DELETES THAT PARTICULAR OBJECT OF WHOSE TAB IS DELETED D. ALL OF THE ABOVE |
B. DELETES THE TAB FROM THAT APPLICATION
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|
WHICH ONE OF THE FOLLOWING IS A SALESFORCE.COM DEFINITION FOR AN OPPORTUNITY?
A. ANY PERSON, ORGANIZATION OR COMPANY THAT MAY BE INTERESTED IN YOUR PRODUCTS AND SERVICES, NOT YET CUSTOMERS B. AN ORGANIZATION, INDIVIDUAL OR COMPANY INVOLVED WITH YOUR BUSINESS SUCH AS CUSTOMERS, COMPETITORS AND PARTNERS C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. “SALES DEAL” D. ANY INDIVIDUAL OR INFLUENCER ASSOCIATED WITH AN ACCOUNT |
C. ANY POTENTIAL REVENUE-GENERATING EVENT I.E. “SALES DEAL”
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WHICH OF THE FOLLOWING MAKE A USER RECORD UNIQUE?
A. PROFILE B. EMAIL ID C. USERNAME D. ROLE |
C. USERNAME
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WHICH OF THE FOLLOWING IS NOT CONTROLLED BY THE PAGE LAYOUT?
A. HOW DETAIL AND EDIT PAGES ARE ORGANIZED B. FIELD PROPERTIES LIKE VISIBLE, READ-ONLY AND REQUIRED C. CONTROLLING WHICH FIELDS, RELATED LISTS, AND CUSTOM LINKS USERS SEES D. PAGE SECTION CUSTOMIZATIONS E. ROLLUP SUMMARY |
E. ROLLUP SUMMARY
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WHAT DOES THE DASHBOARD SNAPSHOT ON THE HOME PAGE DISPLAY?
A. ONLY THE DASHBOARD DETERMINED BY THE SYSTEM ADMINISTRATOR B. YOU CANNOT DISPLAY A DASHBOARD ON THE HOME PAGE C. THE FIRST TWO ROWS OF ANY OF YOUR AVAILABLE DASHBOARDS D. THE FIRST ROW OF ANY AVAILABLE DASHBOARDS E. THE COMPLETE DASHBOARD SET BY THE USER HIMSELF |
D. THE FIRST ROW OF ANY AVAILABLE DASHBOARDS
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WHICH OF THE FOLLOWING CANNOT BE USED TO CUSTOMIZE YOUR HOME PAGE
A. COMPANY LOGO (IMAGE) B. DASHBOARD SNAPSHOT C. CUSTOM LINKS D. CUSTOM FORMULA FIELD |
D. CUSTOM FORMULA FIELD
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THOUGH MULTIPLE CAMPAIGNS CAN BE INFLUENTIAL, YOU CAN ONLY DESIGNATE ONE CAMPAIGN AS THE PRIMARY CAMPAIGN SOURCE ON THE OPPORTUNITY?
A. TRUE B. FALSE |
A. TRUE
|
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CUSTOMER PORTAL USERS CAN VIEW THE TAGS SECTION OF A PAGE, IF IT IS INCLUDED IN A PAGE LAYOUT.
A. TRUE B. FALSE |
B. FALSE
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IF CUSTOM FISCAL YEARS ARE ENABLED THEN YOU CANNOT USE STANDARD FORECASTING?
A. TRUE B. FALSE |
A. TRUE
|
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IT IS POSSIBLE FOR AN ACCOUNT TO BE PART OF MULTIPLE TERRITORIES?
A. YES B. NO |
A. YES
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CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS AN ACTIVITY OR SENDS AN EMAIL FROM THE CASE RECORD?
A. TRUE B. FALSE |
B. FALSE
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IS IT POSSIBLE TO HAVE SIDEBAR SEARCH ENABLED WITH GLOBAL SEARCH?
A. YES B. NO |
B. NO
|
|
|
IS IT POSSIBLE TO REPORT ON THE CONVERTED LEADS?
A. YES B. NO |
A. YES
|
|
|
THE OPPORTUNITIES FIELDS OF THE CAMPAIGN STATISTICS SECTION ON A CAMPAIGN DETAIL PAGE WILL ONLY BE POPULATED FOR THE CAMPAIGN DESIGNATED AS THE PRIMARY CAMPAIGN SOURCE?
A. TRUE B. FALSE |
A. TRUE
|
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CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER ADDS A RELATED COMMENT TO THE CASE?
A. TRUE B. FALSE |
B. FALSE
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|
FOR CUSTOM OBJECT RECORDS TO APPEAR IN SEARCH RESULTS, AN ASSOCIATED TAB NEEDS TO EXIST, BUT DOES NOT HAVE TO BE VISIBLE TO USERS.
A. TRUE B. FALSE |
A. TRUE
|
|
|
WILL TWO DIFFERENT USERS GET THE SAME SEARCH RESULTS ON SEARCHING FOR A COMMON KEYWORD?
A. YES B. NO |
B. NO
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|
|
ARE TAGS SEARCHABLE FROM STANDARD SEARCH COMPONENT?
A. YES B. NO |
A. YES
|
|
|
WHICH OF THE FOLLOWING STATEMENTS IS TRUE?
A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CANNOT TRACK SPECIFIC ACTIONS B. EMAIL ALERTS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED, TASKS CANNOT TRACK SPECIFIC ACTIONS C. EMAIL ALERTS AND TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED D. EMAIL ALERTS AND TASKS CANNOT TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED |
A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CANNOT TRACK SPECIFIC ACTIONS
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A. TASKS ALLOW YOU TO TRACK THE SPECIFIC ACTIONS YOU PLAN TO PERFORM OR HAVE PERFORMED; EMAIL ALERTS CANNOT TRACK SPECIFIC ACTIONS. RECENT ITEMS USE THE?
A. EDIT PAGELAYOUT B. DETAIL PAGELAYOUT C. SIDEBAR D. RELATED LIST |
C. SIDEBAR
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_________ ARE WORDS OR SHORT PHRASES THAT USERS CAN ASSOCIATE WITH MOST SALESFORCE.COM RECORDS TO DESCRIBE AND ORGANIZE THEIR DATA IN A PERSONALIZED WAY?
A. VIEWS B. TAGS C. DASHBOARDS D. HOME PAGELAYOUT E. APPS |
B. TAGS
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WHAT HAPPENS WHEN A USER CLICKS ON THE CREATE NEW APPS OPTION PRESENT IN THE LIST OF APPS SECTION?
A. USER IS TAKEN TO A CREATE NEW APP PAGE IN SALESFORCE.COM B. USER IS TAKEN TO APP EXCHANGE C. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGE D. NONE OF THE ABOVE |
C. USER IS TAKEN TO DEVELOPER.FORCE.COM PAGE
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__________ ARE A COLLECTION OF FORCE.COM COMPONENTS AND APPLICATIONS THAT ARE MADE AVAILABLE TO OTHER ORGANIZATIONS THROUGH THE APPEXCHANGE.
A. APPLICATION B. OBJECT C. WORKFLOW RULES D. PACKAGES E. VISUAL FORCE PAGE |
D. PACKAGES
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YOU CAN SET A TAB AS A LANDING TAB WHILE CREATING THE TAB FOR THE OBJECT?
A. TRUE B. FALSE |
B. FALSE
|
|
|
WHICH IS THE NEW TYPE OF DASHBOARD CHART TO MAKE ENTRY IN SPRING’11 RELEASE?
A. WATERFALL CHART B. ORGANIZATION CHART C. SCATTER D. GAUGE E. METRIC |
C. SCATTER
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WHICH OF THE FOLLOWING IS USED FOR AUTOMATICALLY OPENING RECORDS BY AN ADMINISTRATOR WHEN THEY MEET A DATA TRIGGER POINT?
A. MANUAL SHARING B. CRITERIA BASED SHARING RULES C. OWD D. NONE OF THE ABOVE |
B. CRITERIA BASED SHARING RULES
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IN THE SPRING’11 SALESFORCE.COM RELEASE, DYNAMIC DASHBOARDS HAVE BEEN LAUNCHED FOR WHICH EDITION:
A. DEVELOPER EDITION B. PROFESSIONAL EDITION C. ENTERPRISE EDITION D. UNLIMITED EDITION |
C. ENTERPRISE EDITION
|
|
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WHICH OF THE FOLLOWING EVENTS ARE ALLOWED WHILE WRITING A TRIGGER ON FEEDS ITEM AND FEED COMMENT OBJECT?
A. INSERT, UPDATE B. INSERT, DELETE C. INSERT, UNDELETE D. UPDATE, UNDELETE E. INSERT, UPDATE, DELETE |
B. INSERT, DELETE
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YOU CAN SHARE THE DASHBOARD COMPONENTS SNAPSHOT WITH EVERYONE IN THE COMPANY WITH CHATTER?
A. NO, WE CANNOT SHARE WITH THE COMPANY B. NO, WE CANNOT SHARE WITH PEOPLE WHO DO NOT HAVE ACCESS TO THE DASHBAORD C. YES WE CAN SHARE, BUT ONLY PEOPLE HAVING ACCESS TO DASHBOARD WILL BE ABLE TO SEE THE DATA D. YES AND EVERYONE WILL BE ABLE TO SEE IT REGARDLESS OF ACCESS TO DASHBOARD |
D. YES AND EVERYONE WILL BE ABLE TO SEE IT REGARDLESS OF ACCESS TO DASHBOARD
|
|
|
INLINE EDITING IS AVAILABLE IN VISUAL FORCE PAGES?
A. TRUE B. FALSE |
A. TRUE
|
|
|
WITH SPRING’11 RELEASE NOW YOU CAN HAVE PHOTOS IN DASHBOARD COMPONENTS?
A. NO B. YES BUT ONLY IN TABLES C. YES IN EVERY TYPE OF CHART |
B. YES BUT ONLY IN TABLES
|
|
|
WHICH OF THE FOLLOWING ARE NEW FEATURES ON CHATTER TAB?
A. LIKE B. @MENTION C. LIVE UPDATES D. ALL OF THE ABOVE |
D. ALL OF THE ABOVE
|
|
|
WHICH OF THE FOLLOWING IS THE NEW WORKFLOW FEATURE OF SPRING’11 RELEASE?
A. WORKFLOW RULES B. FLOWS C. FIELD UPDATE D. OUTBOUND MESSAGES |
B. FLOWS
|
|
|
FIELD SETS WORKS ON BOTH STANDARD AS WELL AS CUSTOM OBJECTS?
A. TRUE B. FALSE |
A. TRUE
|
|
|
WHICH OF THE FOLLOWING SETTINGS DIRECTLY AFFECTS DATE FIELDS TO DISPLAY AS MM/DD/YYYY?
A. LOCALE B. TIME ZONE C. LANGUAGE D. DEFAULT CURRENCY |
A. LOCALE
|
|
|
WHERE DO YOU GO TO CREATE A LIST VIEW SO THAT YOU CAN SEE IT ON THE CONSOLE, UNDER THE ACCOUNTS OBJECT?
A. CREATE A LIST VIEW ON THE CONSOLE B. CREATE A LIST VIEW ON ACCOUNTS C. CREATE A LIST VIEW ON CONTACTS D. CREATE A FIELD ON THE CONSOLE |
B. CREATE A LIST VIEW ON ACCOUNTS
|
|
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WHICH OF THE FOLLOWING STATEMENTS ARE TRUE ABOUT DATA VALIDATION?
Select all that apply. A. VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT. B. VALIDATION RULES CAN UPDATE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT. C. VALIDATION RULES CAN REFERRENCE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT. D. IF AN ERROR MESSAGE IS NOT SET, A DEFAULT MESSAGE WILL BE PROMPTED INSTEAD. E. ALL OF THE ABOVE. F. NONE OF THE ABOVE. |
A. VALIDATION RULES APPLY TO ALL NEW AND UPDATED RECORDS FOR AN OBJECT.
C. VALIDATION RULES CAN REFERRENCE FIELDS WHICH ARE NOT INCLUDED IN A PAGE LAYOUT. |
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WHICH TYPE(S) OF FILE(S) IS ACCESSIBLE THROUGH CONTENT?
A. AUDIO FILES. B. PPT AND VIDEO FILES ONLY. C. SALESFORCE CRM CONTENT CAN INCLUDE ALL FILE TYPES. D. FILES ATTACHED TO A CHATTER PROFILE POST. E. VIDEO FILES. F. MICROSOFT® POWERPOINT PRESENTATIONS. |
C. SALESFORCE CRM CONTENT CAN INCLUDE ALL FILE TYPES.
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WHAT IS PARALLEL APPROVAL ROUTING?
A. WHEN YOU CAN MASS ASSIGN YOUR LOCKED RECORDS TO USERS IN YOUR SAME ROLE B. THE ABILITY TO SEND APPROVAL REQUESTS TO YOURSELF MULTIPLE TIMES, SO YOU CAN APPROVE A RECORD C. THE ABILITY TO TAKE BACK APPROVAL REQUESTS ONCE YOU HAVE SENT THEM D. THE ABILITY TO SEND APPROVAL REQUESTS TO MULTIPLE APPROVERS IN A SINGLE STEP |
D. THE ABILITY TO SEND APPROVAL REQUESTS TO MULTIPLE APPROVERS IN A SINGLE STEP
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CHATTER DESKTOP IS NOT AVAILABLE IN WHICH SALESFORCE EDITION?
A. FREE EDITION B. GROUP C. PROFESSIONAL D. DEVELOPER E. ENTERPRISE F. CONTACT MANAGER |
A. FREE EDITION
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THE ACCOUNT OWNER, OPPORTUNITY OWNERS, AND CASE OWNERS MAY OR MAY NOT BE THE SAME USER.
A. TRUE B. FALSE |
A. TRUE
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WHICH FILE TYPES CAN YOU USE WHEN EXPORTING REPORTS? Select all that apply.
A. YOU CAN NOT EXPORT A REPORT. YOU CAN ONLY EMAIL IT. B. COMMA DELIMITED (.CSV) C. EXCEL (.XLS) D. PDF |
B. COMMA DELIMITED (.CSV)
C. EXCEL (.XLS) |
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A STANDARD PROFILE THAT HAS STANDARD USER PERMISSIONS AND CAN MANAGE PUBLISHED SOLUTIONS AND SOLUTION CATEGORIES
A. MARKETING PROFILE B. CONTRACT MANAGER C. SYSTEM ADMINISTRATOR D. MARKETING USER E. SOLUTION MANAGER |
E. SOLUTION MANAGER
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THE REPORT BUILDER IS DIFFERENT FROM THE REPORT WIZARD.
A. TRUE B. FALSE |
A. TRUE
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SALESFORCE.COM ARCHIVES OLDER ACTIVITIES ACCORDING TO WHICH OF THE FOLLOWING CONDITIONS: Select all that apply
A. CLOSED EVENTS 180 DAYS OLD B. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD C. OPEN TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD D. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD E. CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO |
B. EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD
D. CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD E. CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO |
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IF(ISPICKVAL(PICKLIST_FIELD)) HAS THE SAME OUTPUT AS:
A. VAL(PICKLIST_FIELD) B. CASE(PICKLIST_FIELD) C. CASE("PICKLIST_FIELD") D. PICKLIST_FIELD(VALUE) |
B. CASE(PICKLIST_FIELD)
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AT THIS CLICK PATH SETUP > APP SETUP > CUSTOMIZE > TAB NAMES AND LABELS > RENAME TABS AND LABELS YOU CAN RENAME THE TAB NAMES OF STANDARD OBJECTS.
A. TRUE B. FALSE |
A. TRUE
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IS IDENTITY CONFIRMATION NECESSARY IF A USER'S IP ADDRESS IS KNOWN AND BROWSER COOKIE EXISTS?
A. YES B. NO |
B. NO
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ARE CUSTOM OBJECT REPORTS ACCESSIBLE WHEN YOU ADD A CUSTOM OBJECT TAB?
A. YES B. NO C. ONLY IF THE OBJECT IS NOT RELATED TO ANY OTHER OBJECT |
B. NO
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WHAT IS NOT FOUND ON A COMPANY PROFILE?
A. LANGUAGE, LOCALE, AND TIME ZONE B. PROFILES C. LICENSES D. STORAGE AND USED SPACE E. MANAGE CURRENCIES F. FISCAL YEARS |
B. PROFILES
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CUSTOM REPORT TYPES (CRT) ALLOWS YOU TO BUILD A FRAMEWORK FROM WHICH USERS CAN CREATE AND CUSTOMIZE REPORTS IN THE REPORT WIZARD BUT NOT IN REPORT BUILDER.
A. TRUE B. FALSE |
B. FALSE
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A PROFILE IS A COLLECTION OF SETTINGS AND PERMISSIONS THAT DETERMINE WHAT THE USER CAN DO WITH RECORDS THEY HAVE ACCESS TO AND HOW THEY VIEW THOSE RECORDS.
A. TRUE B. FALSE |
B. FALSE
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WHEN ARE DATA VALIDATION RULES ENFORCED?
A. UPON OPENING THE RECORD B. UPON CLOSING THE RECORD C. UPON EDITING A FIELD D. UPON SAVING A RECORD |
D. UPON SAVING A RECORD
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SYSTEM ADMINISTRATORS HAVE THIS PERMISSION BY DEFAULT.
A. NONE OF THESE B. REPORT WIZARD C. REPORT BUILDER D. BOTH REPORT WIZARD AND REPORT BUILDER |
C. REPORT BUILDER
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THE SALESFORCE CONSOLE IS AN EXAMPLE OF WHAT?
A. API B. THIRD PARTY WEB INTEGRATION/APPLICATION C. UI D. JAVA SCRIPT |
C. UI
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WHAT IS THE CLICK PATH TO ENABLE ENHANCE PROFILE MANAGEMENT?
A. (YOUR NAME) | SETUP | CUSTOMIZE | USER INTERFACE B. (YOUR NAME) | SETUP | MANAGE USERS | PROFILES C. (YOUR NAME) | SETUP | PROFILES | CUSTOMIZE |
A. (YOUR NAME) | SETUP | CUSTOMIZE | USER INTERFACE
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CUSTOM FORMULA FIELDS CAN REFERENCE OTHER CUSTOM FORMULA FIELDS INCLUDING THEMSELVES.
A. TRUE B. FALSE |
B. FALSE
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YOU MUST RUN THE REPORT BEFORE YOU CAN PRINT OR EXPORT IT BECAUSE THE PRINTABLE VIEW AND EXPORT DETAILS BUTTONS ARE NOT AVAILABLE IN THE REPORT BUILDER.
A. TRUE B. FALSE |
A. TRUE
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WHICH SALESFORCE EDITIONS PROVIDE OPTION FOR CUSTOMIZING PROFILES? Select all that apply
A. ALL EDITIONS B. UNLIMITED, DEVELOPER AND ENTERPRISE EDITIONS C. PROFESSIONAL, UNLIMITED, AND DEVELOPER EDITIONS D. ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS E. ALL EXCEPT GROUP EDITION F. ALL EXCEPT PROFESSIONAL EDITION |
B. UNLIMITED, DEVELOPER AND ENTERPRISE EDITIONS
D. ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS |
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HOW MANY PROFILES CAN LOAD IN A SINGLE LIST VIEW WITH ENHANCED PROFILE MANAGEMENT ENABLED?
A. 300 B. 500 C. 200 D. 1000 |
C. 200
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WHAT IS THE MAXIMUM NUMBER OF CONDITIONAL HIGLIGHTING PER REPORT?
A. 1 B. 3 C. 5 D. 10 E. 20 |
B. 3
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USER A MODIFIES A RECORD. THIS MODIFICATION TRIGGERS A WORKFLOW RULE FOR IMMEDIATE EXECUTION THAT INCLUDES A FIELD UPDATE ON THE CURRENT RECORD. AFTER THE EXECUTION IS COMPLETE, WHAT USER WILL BE LISTED UNDER THE LAST MODIFIED FIELD OF THIS RECORD?
A. USER A B. THE DESIGNATED WORKFLOW USER C. THE DEFAULT WORKFLOW USER D. THE LAST USER TO MODIFY THE RECORD PRIOR TO USER A |
A. USER A
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HOW DOES LOCALE SETTINGS AFFECT YOUR EXPORTED CSV FILE?
A. IT DOESN'T AFFECT ANYTHING. B. IT DETERMINES THE DELIMITER. C. IT DETERMINES THE ENCODING. D. IT DETERMINES THE ENCRYPTION. |
B. IT DETERMINES THE DELIMITER.
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WHAT ARE TWO SOURCES FROM WHICH CASES CAN BE CREATED?
A. WEB-TO-LEAD B. WEB-TO-WEB C. EMAIL-TO-CASE D. CONNECT FOR OUTLOOK |
C. EMAIL-TO-CASE
D. CONNECT FOR OUTLOOK |
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WHICH REPORT FORMAT SUMMARIZES DATA IN A GRID AGAINST HORIZONTAL AND VERTICAL CRITERIA AND PROVIDES TOTALS FOR BOTH ROWS AND COLUMNS?
A. SUMMARY B. MATRIX C. TABULAR |
B. MATRIX
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EVERY PROFILE, INCLUDING PROFILES ASSOCIATED WITH CUSTOMER PORTAL USERS MUST HAVE AT LEAST ONE VISIBLE APP.
A. TRUE B. FALSE |
B. FALSE
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WHICH STATEMENTS ARE TRUE ABOUT CLOUD SCHEDULER? Select all that apply
A. IT IS AVAILABLE IN GROUP, PROFESSIONAL, ENTERPRISE, UNLIMITED, AND DEVELOPER EDITIONS ONLY. B. CLOUD SCHEDULER IS NOW ENABLED BY DEFAULT FOR ALL ORGANIZATIONS. C. YOU CAN AUTOMATICALLY SEE THE NEW MEETING REQUEST BUTTON ON ALL ELIGIBLE CONTACT, LEAD, AND PERSON ACCOUNT DETAIL PAGES. D. MEETING ORGANIZERS CAN NOT USE CLOUD SCHEDULER TO REQUEST MEETINGS WITH CUSTOMERS, AND HAVE CUSTOMERS SELECT PREFERRED TIMES BEFORE CONFIRMING THE MEETING. E. ADMINISTRATORS CAN ADD OR REMOVE THE NEW MEETING REQUEST BUTTON ON MULTIPLE PAGE LAYOUTS USING THE NEW CLOUD SCHEDULER QUICK SETUP METHOD. |
B. CLOUD SCHEDULER IS NOW ENABLED BY DEFAULT FOR ALL ORGANIZATIONS. Provided they have the correct license
C. YOU CAN AUTOMATICALLY SEE THE NEW MEETING REQUEST BUTTON ON ALL ELIGIBLE CONTACT, LEAD, AND PERSON ACCOUNT DETAIL PAGES. E. ADMINISTRATORS CAN ADD OR REMOVE THE NEW MEETING REQUEST BUTTON ON MULTIPLE PAGE LAYOUTS USING THE NEW CLOUD SCHEDULER QUICK SETUP METHOD. |
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CLIENTS DO NOT HAVE TO ENABLE CUSTOMIZABLE FORECASTING BEFORE THEY CAN ASK SALESFORCE.COM TO ACTIVATE TERRITORY MANAGEMENT.
A. TRUE B. FALSE |
B. FALSE
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WHAT HAPPENS WHEN YOU CONVERT A LEAD AND AN EXISTING ACCOUNT AND CONTACT HAVE THE SAME NAME AS THE ONE SPECIFIED ON THE LEAD?
A. THE ACCOUNT AND CONTACT WILL AUTOMATICALLY BE OVERWRITTEN. B. A NEW ACCOUNT AND CONTACT WILL BE CREATED WITH DIFFERENT SALESFORCE ID. C. YOU CAN CHOOSE TO UPDATE THE EXISTING ACCOUNT AND CONTACT. D. THE RECORDS WILL AUTOMATTICALLY UPDATE. E. THE CONVERSION WILL FAIL. |
C. YOU CAN CHOOSE TO UPDATE THE EXISTING ACCOUNT AND CONTACT.
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YOU CANNOT USE THE BROWSER'S PRINT FUNCTION TO PRINT REPORTS.
A. TRUE B. FALSE |
B. FALSE
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THIS HELPS YOU MANAGE THE COMPLETE LIFECYCLE OF CUSTOMER SERVICE, FROM LOGGING CASES TO SUGGESTING AND DELIVERING SOLUTIONS ACROSS MULTIPLE CHANNELS, INCLUDING WEB SELF-SERVICE AND LIVE AGENT SUPPORT
A. IDEAS B. COMMUNITY C. SALES CLOUD D. SALES CLOUD2 E. SERVICE CLOUD2 F. NONE OF THE ABOVE |
E. SERVICE CLOUD2
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HOW MANY WORKFLOW RULES CAN YOU CREATE PER ENTITY?
A. 5 B. 10 C. 15 D. 20 E. 25 F. 50 G. THERE IS NO LIMIT H. YOU CANNOT CREATE A WORKFLOW RULE ON AN ENTITY |
F. 50
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WHAT IS THE DEFAULT REPORT FORMAT FOR NEW REPORTS CREATED IN REPORT BUILDER?
A. SUMMARY B. TABULAR C. MATRIX |
B. TABULAR
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WHICH OF THE FOLLOWING IS PART OF THE SALES CLOUD 2? Select all that apply
A. ACCOUNTS AND CONTACTS B. CASES C. MARKETING AND LEADS D. SOLUTIONS E. CONTENT LIBRARY F. OPPORTUNITIES AND QUOTES |
A. ACCOUNTS AND CONTACTS
C. MARKETING AND LEADS E. CONTENT LIBRARY F. OPPORTUNITIES AND QUOTES |
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WHICH OF THE FOLLOWING ARE STANDARD SALESFORCE APPLICATIONS?
A. IDEAS B. CAMPAIGNS C. ADMINISTRATION D. CALL CENTER E. SALES CENTER |
D. CALL CENTER
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WHICH IS A CONSIDERATION WHEN CREATING A DRILL-TO-DETAIL DASHBOARD COMPONENT?
A. THE DASHBOARD COMPONENT TYPE MUST BE A GAUGE. B. DRILL-TO-DETAIL MUST BE ENABLED ON THE CUSTOM REPORT TYPE. C. THE SOURCE REPORT MUST BE STORED IN THE DRILL-TO-DETAIL FOLDER. D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NAME, RECORD OWNER, OR FEED POST |
D. THE SOURCE REPORT MUST BE GROUPED BY RECORD NAME, RECORD OWNER, OR FEED POST
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WHICH CAN BE ACCESSED BY A CHATTER FREE USER?
A. PEOPLE B. CONTENT C. PROFILES D. GROUPS E. FILES F. LEADS |
A. PEOPLE
C. PROFILES (CHATTER PROFILES... NOT CONFIGURATION PROFILES) D. GROUPS E. FILES |
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THIS TYPE OF RELATIONSHIP LINKS TWO OBJECTS TOGETHER, BUT IT HAS NO EFFECT ON DELETION, RECORD OWNERSHIP, OR SECURITY, AND THE LOOKUP RELATIONSHIP FIELD IS NOT REQUIRED IN THE PAGE LAYOUT.
A. LOOKUP RELATIONSHIP B. MASTER-DATAIL RELATIONSHIP C. MASTER-DETAIL-SUB DETAIL RELATIONSHIP |
A. LOOKUP RELATIONSHIP
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WHEN YOU DELETE A CONTACT, IT'S ASSOCIATED CAMPAIGN MEMBER RECORD IS DELETED AS WELL.
A. TRUE B. FALSE |
A. TRUE
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DATA VALIDATION RULES ARE NOT SUPPORTED IN WHICH SALESFORCE EDITION?
A. CONTACT MANAGER B. GROUP C. PROFESSIONAL D. DEVELOPER E. UNLIMITED F. ALL EDITIONS ARE SUPPORTED |
F. ALL EDITIONS ARE SUPPORTED
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IDENTIFY THE TRUE STATEMENTS ABOUT THE WORKFLOW APPROVAL PROCESS? Select all that apply
A. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORD B. YOU CAN FORWARD AN EMAIL APPROVAL REQUEST TO ANOTHER EMAIL ADDRESS C. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUEST D. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGE E. APPROVERS CAN ONLY ACCESS AN APPROVAL PAGE FROM THE APPLICATION |
A. WHEN A RECORD IS SUBMITTED FOR APPROVAL THE ADMIN CAN EDIT THE RECORD
C. THE APPROVERS DELEGATE CAN ALSO APPROVE A REQUEST D. APPROVERS CAN VIEW AN APPROVAL REQUEST FROM THEIR HOME PAGE |
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PRINTABLE VIEW DOES NOT SAVE ALL THE REPORT FORMATTING.
A. TRUE B. FALSE |
B. FALSE
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TIME-DEPENDENT WORKFLOW WILL NOT WORK WITH WHICH TYPE OF WORKFLOW EVALUATION CRITERIA?
A. ONLY WHEN A RECORD IS CREATED B. EVERY TIME A RECORD IS CREATED OR EDITED C. EVERY KIND OF WORKFLOW EVALUATION CRITERIA D. WHEN A RECORD IS EDITED AND IT DIDN’T PREVIOUSLY MEET THE RULE CRITERIA |
B. EVERY TIME A RECORD IS CREATED OR EDITED
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UP TO 25 CUSTOM LOOKUP FIELDS CAN BE DEFINED PER OBJECT.
A. TRUE B. FALES |
A. TRUE
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SPRING '11 INCLUDES A MANAGED VERSION OF CHATTER DESKTOP FOR ENTERPRISE DEPLOYMENTS, AND ADMINISTRATION CONTROLS FOR CONTROLLING ACCESS TO CHATTER DESKTOP IN YOUR ORGANIZATION.
A. TRUE B. FALSE |
A. TRUE
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RECORD LOCKING PREVENTS USERS FROM EDITING A RECORD ONLY IF THEY HAVE CERTAIN FIELD-LEVEL SECURITY OR SHARING SETTINGS.
A. TRUE B. FALSE |
B. FALSE
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CAN A STANDARD USER PROFILE IMPORT MEMBERS INTO A CAMPAIGN?
A. YES B. NO C. ONLY IF THEY HAVE "IMPORT CAMPAIGN MEMBERS" PERMISSION CHECKED D. ONLY IF THEY HAVE "MODIFY ALL DATA" PERMISSION CHECKED |
B. NO
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THE RECORD OWNER IS A USER OR A QUEUE THAT HAS CONTROL OR RIGHTS TO A PARTICULAR DATA RECORD.
A. TRUE B. FALSE |
A. TRUE
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STANDARD REPORTS ARE VISIBLE THROUGH THE REPORTS SEARCH.
A. TRUE B. FALSE |
B. FALSE
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A SYSTEM ADMINISTRATOR CAN EDIT A PROFILE TO:
Select all that apply A. PREVENT A USER FROM VIEWING CUSTOM TABS B. PREVENT THE USE OF MASS EMAIL C. DENY A USER ACCESS TO OTHER USERS LEADS |
A. PREVENT A USER FROM VIEWING CUSTOM TABS
B. PREVENT THE USE OF MASS EMAIL |
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WHAT IS A DASHBOARD MADE OF? Select all that apply
A. TABLES B. SUMMARY REPORTS C. CHARTS D. GAUGES |
A. TABLES
C. CHARTS D. GAUGES |
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WHAT IS ONE ADVANTAGE OF SALESFORCE CRM?
A. COMPANIES CAN SEAMLESSLY INTEGRATE THEIR SERVERS TO SALESFORCE DATABASE FOR FASTER PERFORMANCE. B. COMPANIES ONLY NEED TO MAINTAIN A COMPATIBLE BROWSER AND A RELIABLE INTERNET CONNECTION. C. IN HOUSE SERVERS CAN BE ACQUIRED CHEAPER THAN NORMAL D. NONE OF THE ABOVE E. ALL OF THE ABOVE |
B. COMPANIES ONLY NEED TO MAINTAIN A COMPATIBLE BROWSER AND A RELIABLE INTERNET CONNECTION.
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MAIL MERGE IS AVAILABLE IN WHICH SALESFORCE EDITIONS?
A. ALL EXCEPT PROFESSIONAL B. PROFESSIONAL AND ENTERPRISE C. PROFESSIONAL, DEVELOPER AND ENTERPRISE D. ENTERPRISE AND DEVELOPER ONLY E. DEVELOPER, ENTERPRISE AND UNLIMITED ONLY F. ALL EDITIONS |
F. ALL EDITIONS
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IF THE SYSTEM ADMINISTRATOR SET A USER TO CREATE ONLY A CERTAIN RECORD TYPE, THIS USER'S ABILITY TO VIEW OTHER RECORD TYPES IS AFFECTED.
A. TRUE B. FALSE |
B. FALSE
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WHAT IS THE MAXIMUM NUMBER OF VALUES YOU CAN HAVE IN A PICKLIST?
A. 500 B. 250 C. 600 D. 1000 E. 2000 |
A. 500
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WHEN CONVERTING A LEAD, WHAT VALUES ARE TRANSFERRED TO THE OPPORTUNITY?
A. AMOUNT = LEAD AMOUNT B. CLOSE DATE = TODAY C. CLOSE DATE = LAST DAY IN FISCAL QUARTER D. STAGE = FIRST STAGE IN LIST |
C. CLOSE DATE = LAST DAY IN FISCAL QUARTER
D. STAGE = FIRST STAGE IN LIST |
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WHAT IS THE MAXIMUM OF TIME TRIGGERS PER WORKFLOW RULE?
A. 5 B. 10 C. 15 D. 20 E. 25 |
B. 10
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SALESFORCE IS WHICH OF THE FOLLOWING
Select all that apply A. SALESFORCE AUTOMATION B. MARKETING MANAGEMENT C. CUSTOMER SUPPORT MANAGEMENT D. CAMPAIGN MANAGEMENT |
A. SALESFORCE AUTOMATION
B. MARKETING MANAGEMENT C. CUSTOMER SUPPORT MANAGEMENT |
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WHICH OF THE FOLLOWING RELATIONSHIPS ARE CORRECT?
A. LEADS, CONTACTS, AND OPPORTUNITIES CAN BE ASSOCIATED TO ONLY ONE CAMPAIGN B. LEADS, CONTACTS CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, OPPORTUNITIES CAN HAVE ONLY ONE PRIMARY CAMPAIGN C. LEADS, OPPORTUNITIES CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, CONTACTS CAN ONLY HAVE ONE CAMPAIGN |
B. LEADS, CONTACTS CAN BE ASSOCIATED TO SEVERAL CAMPAIGNS, OPPORTUNITIES CAN HAVE ONLY ONE PRIMARY CAMPAIGN
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A WORKFLOW APPROVAL PROCESS MAY BE USED FOR ALL OF THE FOLLOWING OBJECTS EXCEPT:
A. OPPORTUNITY B. USERS C. ASSETS D. CONTRACTS |
B. USERS
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WHICH OF THE FOLLOWING FEATURES IS NOT AVAILABLE IN PROFESSIONAL EDITION?
A. BIG DEAL ALERT B. WORKFLOW C. ACCOUNT SHARING RULES D. MULTI-CURRENCY |
B. WORKFLOW
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THE FORMULA EDITOR MAY BE USED ALL OF THE FOLLOWING PLACES EXCEPT
A. S-CONTROL B. FORMULA FIELD C. DEFAULT VALUES ON STANDARD FIELDS |
C. DEFAULT VALUES ON STANDARD FIELDS
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IF YOU ARE ADDED TO A SALES TEAM WITH READ/WRITE ACCESS YOU THEN HAVE THE ABILITY TO EXTEND SHARING ON THE OPPORTUNITY TO OTHER USERS.
A. TRUE B. FALSE |
B. FALSE
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A WORKFLOW RULE CAN ONLY BE TRIGGERED WHEN A RECORD IS CREATED.
A. TRUE B. FALSE |
B. FALSE
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WHICH OF THE FOLLOWING FIELDS CANNOT BE A CONTROLLING FIELD FOR DEPENDENT PICKLISTS
A. STANDARD PICKLIST B. CUSTOM PICKLIST C. CUSTOM MULTI-SELECT PICKLIST D. STANDARD CHECKBOX E. CUSTOM CHECKBOX |
C. CUSTOM MULTI-SELECT PICKLIST
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WHEN YOU HAVE EXCEEDED YOUR GENERAL STORAGE LIMIT, YOU CAN USE YOUR COMPLIMENTARY DOCUMENT STORAGE FOR ADDITIONAL SPACE.
A. TRUE B. FALSE |
B. FALSE
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TO MAKE A FIELD REQUIRED, WHICH OF THE FOLLOWING IS USED) (PICK THE BEST POSSIBLE ANSWER)
A. PAGE LAYOUT B. FIELD LEVEL SECURITY C. PROFILE D. BOTH PAGE LAYOUT AND FIELD LEVEL SECURITY |
A. PAGE LAYOUT
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WHAT TYPE OF INFORMATION CANNOT BE SHOWN WITH AN S-CONTROL DASHBOARD COMPONENT?
A. COMBINATION OF TWO OTHER DASHBOARD COMPONENTS B. EXTERNAL FEED OF DATA C. DATA WAREHOUSE INFORMATION D. FLASH REPRESENTATIONS OF DATA |
B. EXTERNAL FEED OF DATA
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A NEW LIST VIEW CAN BE CREATED FROM WITHIN THE CONSOLE
A. TRUE B. FALSE |
B. FALSE
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ALL OF THE FOLLOWING ARE DEFAULT ACCOUNT RECORD TYPES WITH CLIENT MANAGEMENT EXCEPT:
A. ACCOUNT TAB DEFAULT B. BUSINESS ACCOUNT DEFAULT C. PERSON ACCOUNT DEFAULT D. PARTNER ACCOUNT DEFAULT |
D. PARTNER ACCOUNT DEFAULT
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YOU MUST BE A USER OF SALESFORCE.COM IN ORDER TO RECEIVE AN EMAIL NOTIFICATION IN THE CASE ESCALATION PROCESS
A. TRUE B. FALSE |
B. FALSE
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IF A LEAD IS CONVERTED WITHOUT A VALUE IN THE COMPANY FIELD, WHAT HAPPENS?
A. A BUSINESS ACCOUNT IS CREATED B. A PERSON ACCOUNT IS CREATED C. YOU WILL BE PROMPTED TO DECIDE WHETHER TO CREATE A PERSON OR A BUSINESS ACCOUNT D. NOTHING |
B. A PERSON ACCOUNT IS CREATED
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WHICH OF THE FOLLOWING BEST DESCRIBES THE OPPORTUNITY STAGE HISTORY RELATED LIST?
A. BY DEFAULT THE LIST SHOWS ALL CHANGES MADE ON THE OPPORTUNITY RECORD B. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY, AND CLOSE DATE CHANGES C. THE LIST CAN BE CUSTOMIZED TO SHOW CHANGES TO SPECIFIC FIELDS ON THE OPPORTUNITY D. NONE OF THE ABOVE |
B. THE LIST TRACKS STAGE, AMOUNT, PROBABILITY AND CLOSE DATE CHANGES
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AN APPROVAL PROCESS BEGINS WHEN A RECORD IS:
A. CREATED B. SAVED C. EDITED D. SUBMITTED FOR APPROVAL |
D. SUBMITTED FOR APPROVAL
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AN APPROVAL PROCESS BEGINS WHEN A RECORD IS:
A. CREATED B. SAVED C. EDITED D. SUBMITTED FOR APPROVAL |
D. SUBMITTED FOR APPROVAL
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TIME BASED WORKFLOW CAN BE TRIGGERED EVERY TIME
A RECORD IS CREATED OR EDITED A. TRUE B. FALSE |
B. FALSE
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WHEN YOU ADD A CUSTOM OBJECT TAB, ALL OF THE FOLLOWING WILL BE ACCESSIBLE WITH THE OBJECT EXCEPT
A. RECENT ITEMS B. SIDEBAR SEARCH C. ADDED TO NEW LINK/CREATE NEW OBJECT DROP DOWN D. CUSTOM OBJECT REPORTS |
D. CUSTOM OBJECT REPORTS
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WHEN YOU DELETE A LEAD FROM A CAMPAIGN, IT DELETES THE LEAD RECORD ITSELF.
A. TRUE B. FALSE |
B. FALSE
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WHICH OF THE FOLLOWING SF APPLICATIONS ENABLES ORGANIZATIONS TO SPEED AND STREAMLINE ALL PHASES OF SALES?
A. SF IDEAS B. SF CONTENT C. SF AUTOMATION D. SF CUSTOMER SERVICE AND SUPPORT |
C. SF AUTOMATION
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ALL OF THE FOLLOWING OBJECTS MAY HAVE A QUEUE EXCEPT
A. ACCOUNTS B. CASES C. LEADS D. CUSTOM OBJECTS |
A. ACCOUNTS
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YOU CAN USE STANDARD REPORTS WHEN CREATING DASHBOARDS
A. TRUE B. FALSE |
B. FALSE
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CASE ESCALATION RULES TRIGGERED ON THE LAST MODIFICATION WILL BE RESET EACH TIME A USER DOES WHICH OF THE FOLLOWING ACTIONS?
A. READS THE CASE B. ADDS A RELATED COMMENT TO THE CASE C. ADDS AN ACTIVITY OR SENDS AN EMAIL FROM THE CASE RECORD D. EDITS THE CASE E. ALL OF THE ABOVE |
D. EDITS THE CASE
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WHO CAN SELECT THE "SHARING" BUTTON ON ACCOUNT AND OPPORTUNITY RECORDS?
A. THE RECORD OWNER, SYSTEM ADMINISTRATOR, AND A USER SHARED TO THE RECORD B. THE RECORD OWNER, A USER SHARED TO THE RECORD, AND ANY USER ABOVE THE RECORD OWNER IN THE ROLE HIERARCHY C. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR D. THE RECORD OWNER AND SYSTEM ADMINISTRATOR |
C. THE RECORD OWNER, A USER ABOVE THE RECORD OWNER, AND THE SYSTEM ADMINISTRATOR
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WHICH OF THE FOLLOWING COMPONENTS IS THE CENTRAL REPOSITORY TO MANAGE ALL PRESENTATIONS, COLLATERAL AND DOCUMENTS?
A. ACCOUNTS AND CONTACTS B. CONTENT LIBRARY C. REAL-TIME ANALYTICS D. PARTNER |
B. CONTENT LIBRARY
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YOU ARE WORKING WITH A PROFESSIONAL EDITION ORGANIZATION. THEY WISH TO INSTALL THE EXPENSE TRACKER, WHICH REQUIRES THE USE OF 4 CUSTOM TABS, 3 CUSTOM OBJECTS, AND ONE CUSTOM APP. IF THE COMPANY IS ALREADY USING 4 APPLICATIONS, 36 CUSTOM OBJECTS, AND 7 CUSTOM TABS, WHAT WILL HAPPEN WHEN THEY TRY TO INSTALL EXPENSE TRACKER?
A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM TABS B. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM OBJECTS C. THE INSTALLATION WILL SUCCEED D. THE INSTALLATION WILL SUCCEED, BUT ONLY THE REPORTS, |
A. THEY WILL NOT BE ABLE TO COMPLETE THE INSTALLATION PROCESS AS THEY HAVE REACHED THE MAXIMUM NUMBER OF CUSTOM TABS
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WHAT TYPE OF REPORT CANNOT BE USED TO RUN A DASHBOARD REPORT?
A. TABULAR B. MATRIX C. SUMMARY D. NONE OF THE ABOVE |
A. TABULAR
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YOUR ORGANIZATION IS A US-BASED COMPANY WITH A DEFAULT CURRENCY OF US DOLLARS. AS A SALES REP, YOUR PERSONAL CURRENCY IS SET TO BRITISH POUNDS. YOU CREATE AN OPPORTUNITY WITH A CURRENCY IN BRITISH POUNDS. THE ADMINISTRATOR UPDATES THE CURRENCY CONVERSION RATES. WHICH OF THE FOLLOWING BEST DESCRIBES WHAT HAPPENS TO THE AMOUNT OF YOUR BRITISH-POUND-BASED OPPORTUNITY?
A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES. B. THE OVERALL OPPORTUNITY AMOUNT AND CONVERTED AMOUNT IN A REPORT CHANGES C. ONLY NEWLY CREATED OPPORTUNITIES REFLECT THE CHANGE D. ONLY HISTORICALLY CREATED OPPORTUNITIES REFLECT THE CHANGE |
A. THE OVERALL OPPORTUNITY AMOUNT DOES NOT CHANGE BUT THE CONVERTED AMOUNT IN A REPORT DOES.
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CUSTOM LINKS CAN BE USED FOR THE FOLLOWING:
A. LAUNCHING AN EXTERNAL URL B. RUNNING AN S CONTROL C. RUNNING A REPORT D. ALL OF THE ABOVE |
D. ALL OF THE ABOVE
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IT IS POSSIBLE TO SHARE A CUSTOM OBJECT RECORD MANUALLY
A. TRUE B. FALSE |
A. TRUE
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YOU CAN CUSTOMIZE THE OPPORTUNITY STAGE HISTORY RELATED LIST ON AN OPPORTUNITY PAGE LAYOUT.
A. TRUE B. FALSE |
B. FALSE
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IT IS POSSIBLE TO VIEW A FORECAST BASED ON ALL OF THE FOLLOWING EXCEPT:
A. TERRITORY B. PRODUCT FAMILY C. DATE RANGE D. SALES TEAM |
D. SALES TEAM
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WHICH OF THE FOLLOWING DOES A PROFILE CONTROL?
A. USERNAME AND PASSWORD B. ROLE LEVEL ACCESS C. READ, CREATE, EDIT, AND DELETE PERMISSIONS D. SHARING RULES |
C. READ, CREATE, EDIT, AND DELETE PERMISSIONS
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IF A LEAD WITH A SINGLE MARKETING CAMPAIGN IS CONVERTED, THE CAMPAIGN INFORMATION WILL MAP TO THE NEWLY CREATED CONTACT AND OPPORTUNITY RECORD AUTOMATICALLY.
A. TRUE B. FALSE |
A. TRUE
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WHEN A MANAGER OVERRIDES A SUBORDINATE'S FORECAST, THE SUBORDINATE CAN SEE THE MANAGER'S OVERRIDE
A. TRUE B. FALSE |
A. TRUE
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RELATED LISTS DISPLAY THE MANY SIDE OF A ONE-TO-MANY RELATIONSHIP
A. TRUE B. FALSE |
A. TRUE
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CASE ASSIGNMENT RULES ARE BASED ON ELAPSED TIME
A. TRUE B. FALSE |
B. FALSE
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WHICH OF THE FOLLOWING ARE TRUE ABOUT MASTER/DETAIL RELATIONSHIPS IN CUSTOM OBJECTS? CHOOSE 2 ANSWERS
A. SHARING IS INHERITED FROM PARENT B. CHILD NEEDS TO BE MANUALLY DELETED WHEN PARENT IS DELETED C. ONLY CHILD FIELDS ARE AVAILABLE FOR REPORTING D. LOOKUP FIELD IN CHILD IS REQUIRED |
A. SHARING IS INHERITED FROM PARENT
D. LOOKUP FIELD IN CHILD IS REQUIRED |
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WHEN TEST DRIVING AN APPLICATION ON THE APPEXCHANGE DIRECTORY, IT IS NOT POSSIBLE TO VIEW THE S-CONTROL CONFIGURATIONS OF THAT APPLICATION
A. TRUE B. FALSE |
B. FALSE
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VALIDATION RULES MAY EVALUATE AN OPPORTUNITY LINE ITEM AGAINST THE OPPORTUNITY IT'S ASSOCIATED WITH
A. TRUE B. FALSE |
A. TRUE
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AN S-CONTROL MAY BE ALL OF THE FOLLOWING EXCEPT:
A. HTML B. XML C. URL D. SNIPPET |
B. XML
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IF A PROFILE DOES NOT HAVE ACCESS TO AN APPLICATION, THAT PROFILE WILL ALSO NOT HAVE ACCESS TO THE TABS AND OBJECTS OF THAT APPLICATION
A. TRUE B. FALSE |
B. FALSE
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WHICH TYPE OF FIELD CANNOT BE UNIVERSALLY REQUIRED?
A. LOOKUP B. TEXT C. EMAIL D. NUMBER |
A. LOOKUP
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CUSTOM WEB TAB MAY CONSIST OF ALL THE FOLLOWING EXCEPT:
A. A URL B. A URL THAT PASSES SALESFORCE.COM DATA LIKE AN ORGANIZATION'S NAME C. AN S-CONTROL D. AN S-CONTROL SNIPPET |
B. A URL THAT PASSES SALESFORCE.COM DATA LIKE AN ORGANIZATION'S NAME
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CUSTOM LEAD FIELDS CAN BE MAPPED TO WHICH SETS OF OBJECTS IN SALESFORCE.COM?
A. ACCOUNT, CONTACT, OPPORTUNITY, OR CAMPAIGNS B. ACCOUNT, CONTACT, OR OPPORTUNITY C. ACCOUNT OR CONTACT ONLY D. CONTACT OR OPPORTUNITY ONLY |
B. ACCOUNT, CONTACT, OR OPPORTUNITY
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YOU CAN MAP A CUSTOM LEAD FIELD TO ONLY ONE OF THE FOLLOWING OBJECTS AT A SINGLE INSTANCE
Select all that apply A. ACCOUNT B. CONTACTS C. CASES D. OPPORTUNITIES |
A. ACCOUNT
B. CONTACTS D. OPPORTUNITIES |
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ONCE A FIELD IS HIDDEN FROM A PROFILE USING 'FIELD LEVEL SECURITY', A USER ASSOCIATED TO THAT PROFILE CAN STILL SEE THE FIELD USING THE FOLLOWING:
A. LIST VIEWS B. REPORTS C. SEARCH D. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALL |
D. NONE OF THE ABOVE, THE USER CANNOT SEE THE FIELD AT ALL
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IT IS POSSIBLE TO RELATE A PERSON ACCOUNT TO A CONTACT ON A BUSINESS ACCOUNT.
A. TRUE B. FALSE |
B. FALSE
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YOUR CUSTOMER IS USING PROFESSIONAL EDITION. THEY WANT THE ABILITY TO TRIGGER AN EMAIL EVERY TIME AN OPPORTUNITY REACHES 90% AND THE AMOUNT OF THE OPPORTUNITY IS ONE MILLION DOLLARS. WHAT IS THE BEST WAY TO ACCOMPLISH THIS?
A. BIG DEAL ALERT B. WORKFLOW RULE C. ESCALATION RULE ENTRY D. ASSIGNMENT RULE ENTRY |
A. BIG DEAL ALERT
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HOW IS THE EXPECTED REVENUE CALCULATED FOR AN OPPORTUNITY?
A. AMOUNT MULTIPLIED BY THE TOTAL PRICE OF ALL OPPORTUNITY LINE ITEMS B. THE SALES PRICE ON ANY LINE ITEM TIMES THE PROBABILITY OF THE OPPORTUNITY C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY D. AMOUNT MULTIPLIED BY THE DISCOUNT PERCENT |
C. OPPORTUNITY AMOUNT MULTIPLIED BY THE PROBABILITY
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A SYSTEM ADMINISTRATOR WANTS TO RESTRICT THE ABILITY FOR SALES REP USERS TO CREATE NEW RECORDS WITH THE PLATINUM SALES RECORD TYPE. WHAT OPTIONS DOES HE HAVE?
A. TAKE AWAY THE ABILITY FOR THE SALES REP USERS TO CREATE NEW RECORDS B. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS C. MAKE THE RECORD TYPE HIDDEN TO ALL SALES REP USERS AND THEN A SHARING RULE TO SHARE IT TO THOSE THAT NEED IT D. UPDATE THE ORG WIDE DEFAULTS TO PRIVATE |
B. UPDATE THE PROFILE TO REMOVE THE PLATINUM SALES RECORD TYPE FROM THE SALES REP USERS
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WHAT SHOULD A SYSTEM ADMINISTRATOR USE TO DISABLE ACCESS TO A CUSTOM APPLICATION FOR A GROUP OF USERS?
A. PROFILES B. SHARING RULES C. WEB TABS D. PAGE LAYOUTS |
A. PROFILES
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WHEN CONTROLLING AND DEPENDENT FIELDS ARE AVAILABLE IN CONNECT OFFLINE...
A. YOU WILL BE ABLE TO EDIT ONE, WITH IT AUTOMATICALLY UPDATING THE OTHER B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE C. YOU CAN ONLY EDIT THE CONTROLLING FIELD D. YOU CAN ONLY EDIT THE DEPENDENT FIELD |
B. THE LOGIC BETWEEN THEM IS NOT AVAILABLE
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WHICH ITEM CAN TRIGGER WORKFLOW RULES? Choose 2 answers.
A. CHATTER POSTS B. CUSTOM OBJECTS C. USER RECORDS D. CAMPAIGN MEMBERS |
B. CUSTOM OBJECTS
D. CAMPAIGN MEMBERS |
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A WORKFLOW RULE CONTAINS AN ACTION THAT SENDS A TASK TO A ROLE CALLED GLOBAL SALES MANAGERS, WHICH INCLUDES MULTIPLE USERS. WHEN THE WORKFLOW RULE IS TRIGGERED, TO WHOM WILL THE TASK BE ASSIGNED?
A. ALL USERS IN THE GLOBAL SALES MANAGERS ROLE. B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE. C. A SINGLE USER IN THE GLOBAL SALES MANAGERS ROLE. D. THE DEFAULT WORKFLOW USER. |
B. THE OWNER OF THE RECORD THAT TRIGGERED THE WORKFLOW RULE.
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IF AN ADMINISTRATOR WOULD LIKE TO EXPORT A REPORT AND KEEP IT IN THE SAME FORMAT AS THE REPORT IN SALESFORCE, THEY WILL NEED TO: Choose 2 answers.
A. THERE IS NOT A WAY TO PRESERVE THE FORMAT B. USE THE PRINTABLE VIEW C. CONNECT FOR OFFICE. |
B. USE THE PRINTABLE VIEW
C. CONNECT FOR OFFICE. |
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SALES REPRESENTATIVES AT UNIVERSAL CONTAINERS NEED ASSISTANCE FROM PRODUCT MANAGERS WHEN SELLING CERTAIN PRODUCTS. PRODUCT MANAGERS DO NOT HAVE ACCESS TO OPPORTUNITIES, BUT NEED TO GAIN ACCESS WHEN THEY ARE ASSISTING WITH A SPECIFIC DEAL. HOW CAN A SYSTEM ADMINISTRATOR ACCOMPLISH THIS?
A. NOTIFY THE PRODUCT MANAGER USING OPPORTUNITY UPDATE REMINDERS. B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER. C. USE SIMILAR OPPORTUNITIES TO SHOW OPPORTUNITIES RELATED TO THE PRODUCT MANAGER. D. ENABLE ACCOUNT TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER. |
B. ENABLE SALES TEAMS AND ALLOW USERS TO ADD THE PRODUCT MANAGER.
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AN ADMINISTRATOR WANTS TO SETUP IDEAS AND ANSWERS FOR THEIR ORGANIZATION. WHAT CAN THEY USE IN BOTH OF THESE?
A. STATUS B. COMMUNITY EXPERT C. CATEGORIES D. SHARING RULES |
C. CATEGORIES
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WHAT IS TRUE ABOUT THE WORKFLOW FEATURE IN SALESFORCE? Choose 2 answers.
A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM. B. WORKFLOW ALERTS ARE NOT TRACKED IN THE ACTIVITY HISTORY. C. WORKFLOW TASKS ARE NOT TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM. D. WORKFLOW ALERTS ARE TRACKED IN THE ACTIVITY HISTORY. |
A. WORKFLOW TASKS ARE TRACKED IN THE ACTIVITY HISTORY OF THE RECORD THEY WERE TRIGGERED FROM.
B. WORKFLOW ALERTS ARE NOT TRACKED IN THE ACTIVITY HISTORY. |
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UNIVERSAL CONTAINERS NEEDS TO TRACK THE MANUFACTURER AND MODEL FOR SPECIFIC CAR COMPANIES. HOW CAN THE SYSTEM ADMINISTRATOR ENSURE THAT THE MANUFACTURER SELECTED INFLUENCES THE VALUES AVAILABLE FOR THE MODEL?
A. CREATE THE MANUFACTURER FIELD AS A DEPENDENT PICKLIST AND THE MODEL AS A CONTROLLING PICKLIST. B. CREATE A LOOKUP FIELD FROM THE MANUFACTURER OBJECT TO THE MODEL OBJECT. C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST. D. CREATE A MULTI-SELECT PICKLIST FIELD THAT INCLUDES BOTH MANUFACTURERS AND MODELS. |
C. CREATE THE MANUFACTURER FIELD AS A CONTROLLING PICKLIST AND THE MODEL AS A DEPENDENT PICKLIST.
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A SALES REP NEEDS TO CREATE A SCHEDULE FOR HIS OPPORTUNITY PRODUCTS. WHAT TYPES CAN HE CREATE? Choose 2 answers.
A. FORECAST B. QUOTA C. REVENUE D. PRODUCTS E. QUANTITY F. QUALITY |
C. REVENUE
E. QUANTITY |
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AN OPPORTUNITY RECORD, CREATED WITH A CLOSE DATE OF JULY 30, MEETS THE CRITERIA OF A TIME-DEPENDENT WORKFLOW RULE. THE TIME-DEPENDENT ACTION IS SCHEDULED FOR JULY 23. WHAT HAPPENS IF THE OPPORTUNITY IS EDITED BEFORE JULY 23 AND NO LONGER MEETS THE CRITERIA?
A. THE TIME-DEPENDENT ACTION IS PUT ON HOLD. B. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 23. C. THE TIME-DEPENDENT ACTION WILL EXECUTE ON JULY 30. D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE. |
D. THE TIME-DEPENDENT ACTION IS AUTOMATICALLY REMOVED FROM THE QUEUE.
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WHICH OF THE FOLLOWING ACTIONS ARE AVAILABLE WHEN CREATING OR USING WORKFLOW? Choose 3 answers.
A. CREATE A NEW TASK. B. SEND AN EMAIL ALERT. C. CREATE A NEW CALENDAR EVENT. D. CREATE A NEW RECORD. E. UPDATE A FIELD VALUE. |
A. CREATE A NEW TASK.
B. SEND AN EMAIL ALERT. E. UPDATE A FIELD VALUE. |
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AN ADMINISTRATOR CHANGED THE ORGANIZATION’S DEFAULT LANGUAGE FROM ENGLISH TO SPANISH. WHAT MUST END USERS DO TO SEE THIS CHANGE?
A. LOGOUT, THEN LOG IN AGAIN. B. NOTHING—THEY’LL SEE THE APPLICATION IN SPANISH IMMEDIATELY. C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH. D. REFRESH THEIR BROWSER. |
C. CHANGE THEIR LANGUAGE PERSONAL PREFERENCE TO SPANISH.
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SELECT THE ORDER IN WHICH THE WORKFLOW ACTIONS FIRE IN SALESFORCE.
A. FIELD UPDATES, OUTBOUND MESSAGES, EMAIL ALERTS, TASKS B. FIELD UPDATES, TASKS, EMAIL ALERTS, OUTBOUND MESSAGES C. APEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES D. EMAIL ALERTS, OUTBOUND MESSAGES, FIELD UPDATES, TASKS |
C. APEX BEFORE TRIGGERS, APEX AFTER TRIGGERS, WORKFLOW RULES
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UNLIKE BUSINESS ACCOUNTS, PERSON ACCOUNTS DO NOT HAVE:
A. WORKFLOW CAPABILITIES B. STANDARD FIELDS C. CONTACT RELATED LIST |
C. CONTACT RELATED LIST
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WHICH PROFILE IS A STANDARD PROFILE? SELECT ALL THAT APPLY. Choose 2 answers.
A. SALES USER B. MARKETING USER C. INVOICE MANAGER D. CONTRACT MANAGER |
B. MARKETING USER
D. CONTRACT MANAGER |
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WHAT CAPABILITIES DOES A SYSTEM ADMINISTRATOR HAVE FOR TASKS? Choose 2 answers.
A. RECORD TYPES CAN BE CREATED FOR TASKS B. TASKS CAN HAVE MULTI DAY EVENTS AND ALL DAY EVENTS C. SHARING RULES CAN BE USED TO RESTRICT ACCESS TO TASKS D. FIELD VISIBILITY CAN BE RESTRICTED USING FLS (FIELD LEVEL SECURITY) |
A. RECORD TYPES CAN BE CREATED FOR TASKS
D. FIELD VISIBILITY CAN BE RESTRICTED USING FLS (FIELD LEVEL SECURITY) |
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TO TRACK REVENUE GAIN OR LOSS BASED ON CURRENCY FLUCTUATIONS, YOU MUST IMPLEMENT WHAT FEATURE?
A. MULTI-CURRENCY B. SANDBOX C. TERRITORY MANAGEMENT D. ADVANCED CURRENCY MANAGEMENT |
D. ADVANCED CURRENCY MANAGEMENT
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GAUGE AND METRIC DASHBOARD COMPONENT TYPES ARE BASED ON WHAT FROM A REPORT?
A. CHART B. GRAND TOTAL C. AVERAGE D. SUM |
B. GRAND TOTAL
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LEADS CAN BE IMPORTED WITH WHAT KIND OF CURRENCY?
A. ACTIVE OR INACTIVE B. ACTIVE ONLY C. INACTIVE ONLY |
A. ACTIVE OR INACTIVE
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WHICH OBJECTS INCLUDE DEFAULT BUSINESS PROCESSES? Choose 4 answers.
A. LEADS B. OPPORTUNITIES C. CAMPAIGNS D. CASES E. SOLUTIONS |
A. LEADS
B. OPPORTUNITIES D. CASES E. SOLUTIONS |
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WHAT IMPACT DOES AN AUTOMATED CASE USER HAVE?
A. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ESCALATED OR CLOSED BY ANOTHER USER. B. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ASSIGNED USING THE ASSIGNMENT RULES AND WHEN A CASE IS ESCALATED C. THE AUTOMATED CASE USER WILL NEVER BE LISTED IN THE CASE HISTORY. D. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS ASSIGNED USING THE ASSIGNMENT RULES, A WORKFLOW RULE IS TRIGGERED ON THE CASE, OR ESCALATED. |
B. THE AUTOMATED CASE USER WILL BE LISTED IN THE CASE HISTORY WHEN A CASE IS CREATED ONLINE, ASSIGNED USING THE ASSIGNMENT RULES AND WHEN A CASE IS ESCALATED
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A SYSTEM ADMINISTRATOR WANTS TO UTILIZE PUBLIC GROUPS TO ESTABLISH SHARING IN THE SYSTEM. WHAT CAN THEY NOT USE PUBLIC GROUPS FOR?
Choose 2 answers. A. DELETE USER ACCOUNTS IN THE SYSTEM B. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUP C. THEY CAN BE USED WITH SHARING RULES D. THEY CAN BE USED TO MANUALLY SHARE A RECORD |
A. DELETE USER ACCOUNTS IN THE SYSTEM
B. ENABLE THE PERMISSION THAT ANYBODY IN THE SYSTEM CAN CREATE A PUBLIC GROUP |
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YOU CAN CREATE CUSTOM SUMMARY FORMULAS REFERENCING CUSTOM FORMULA FIELDS.
A. TRUE B. FALSE |
A. TRUE
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WHICH STATEMENT ABOUT CUSTOM SUMMARY FORMULAS IN REPORTS IS TRUE? Choose 2 answers.
A. REPORTS CAN BE GROUPED BY A CUSTOM SUMMARY FORMULA RESULT. B. CUSTOM SUMMARY FORMULAS CAN REFERENCE A FORMULA FIELD WITHIN A REPORT. C. CUSTOM SUMMARY FORMULAS CAN REFERENCE ANOTHER CUSTOM SUMMARY FORMULA. D. CUSTOM SUMMARY FORMULAS CAN BE USED IN A REPORT BUILT FROM A CUSTOM REPORT TYPE. |
B. CUSTOM SUMMARY FORMULAS CAN REFERENCE A FORMULA FIELD WITHIN A REPORT.
D. CUSTOM SUMMARY FORMULAS CAN BE USED IN A REPORT BUILT FROM A CUSTOM REPORT TYPE. |
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WHERE ARE FOLDERS USED? (SELECT ALL THAT APPLY) Choose 2 answers.
A. DASHBOARDS B. REPORTS C. LIST VIEWS D. CASES |
A. DASHBOARDS
B. REPORTS |
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WHEN A USER REFRESHES A DASHBOARD IT IS REFRESHED FOR:
A. EVERYONE WHO HAS ACCESS TO THE DASHBOARD. B. ONLY THE USER THAT REFRESHED IT C. ALL USERS IN THE SAME ROLE AS THE USER THAT REFRESHED IT D. ONLY THE RUNNING USER |
A. EVERYONE WHO HAS ACCESS TO THE DASHBOARD.
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IF THE ORG WIDE DEFAULT IS PUBLIC READ/WRITE, WHAT FEATURE IN SALESFORCE IS NEEDED TO RESTRICT ACCESS TO AN OBJECT?
A. PROFILE B. ROLE HIERARCHY C. RECORD TYPE D. PAGE LAYOUT |
A. PROFILE
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WHAT CAN AN EMAIL TEMPLATE CONTAIN? CHOOSE ALL THAT APPLY. Choose 3 answers.
A. ATTACHED FILE B. MACRO C. TEXT D. MERGE FIELD |
A. ATTACHED FILE
C. TEXT D. MERGE FIELD |
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WHICH IS A CAPABILITY OF EMAIL-TO-CASE? Choose 3 answers.
A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN A CASE IS CREATED VIA EMAIL-TO-CASE B. ALL CUSTOMER EMAIL REPLIES, INCLUDING ATTACHMENTS, RELATED TO A CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE. C. ADMINISTRATORS CAN CONFIGURE SETTINGS SO THAT CONTENTS OF AN EMAIL CAN BE MAPPED TO CUSTOM CASE FIELDS. D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGED BEFORE AN ISSUE IS RESOLVED. E. A CLOSED CASE CAN BE REOPENED BY INCLUDING THE TEXT REOPEN IN THE SUBJECT LINE OF AN EMAIL RELATED TO A CASE. |
A. ASSIGNMENT RULES, ESCALATION RULES, WORKFLOW RULES, AND AUTO-RESPONSE RULES ARE TRIGGERED WHEN A CASE IS CREATED VIA EMAIL-TO-CASE
B. ALL CUSTOMER EMAIL REPLIES, INCLUDING ATTACHMENTS, RELATED TO A CASE ARE AUTOMATICALLY ASSOCIATED WITH THE CASE. (This more like standard functionality for Cases, which Email-to-Case should not disrupt) D. CASE REPORTS MEASURE BOTH INBOUND AND OUTBOUND EMAILS TO DETERMINE THE TOTAL NUMBER OF EMAILS EXCHANGED BEFORE AN ISSUE IS RESOLVED. |
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WHICH OF THE FOLLOWING IS INLINE EDITING NOT SUPPORTED? Choose 4 answers.
A. SYSTEM FIELDS B. CASE STATUS C. RELATED LISTS D. CONTACT PHONE NUMBER E. LIST VIEWS F. READ-ONLY FIELDS G. CALCULATED FIELDS |
A. SYSTEM FIELDS
C. RELATED LISTS F. READ-ONLY FIELDS G. CALCULATED FIELDS |
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WHY MIGHT TEAMS BE UTILIZED? Choose 2 answers.
A. LEAD MANAGEMENT B. REPORTING C. SHARING D. CAMPAIGN MANAGEMENT |
B. REPORTING
C. SHARING |
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HOW MANY OBJECTS MAY BE IMPORTED OR UPDATED USING THE DATA LOADER?
A. 1 B. 2 C. 5 D. 10 |
A. 1
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WHEN A USER WITH PENDING APPROVAL REQUESTS LEAVES AN ORGANIZATION. WHAT CAN AN ADMIN DO WITH THE PENDING REQUEST? Choose 2 answers.
A. MASS REMOVE FROM THE APPROVAL PROCESS B. NOTHING CAN BE DONE WITH THE REQUESTS C. MASS TRANSFER THE PENDING APPROVALS D. MASS UPDATE WITH THE IMPORT WIZARD |
A. MASS REMOVE FROM THE APPROVAL PROCESS
C. MASS TRANSFER THE PENDING APPROVALS |
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WHAT SHOULD A SYSTEM ADMINISTRATOR CONSIDER BEFORE IMPORTING A SET OF RECORDS INTO SALESFORCE? Choose 2 answers.
A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD. B. CURRENCY FIELD VALUES WILL DEFAULT TO THE PERSONAL CURRENCY OF THE RECORD OWNER. C. DATA SHOULD BE DE-DUPLICATED IN THE IMPORT FILE PRIOR TO IMPORT. D. VALIDATION RULES ARE NOT TRIGGERED WHEN IMPORTING DATA USING THE IMPORT WIZARD. |
A. THE IMPORT FILE SHOULD INCLUDE A RECORD OWNER FOR EACH RECORD.
B. CURRENCY FIELD VALUES WILL DEFAULT TO THE PERSONAL CURRENCY OF THE RECORD OWNER. |
