Reading...
Play button
Play button
Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
32 Cards in this Set
- Front
- Back
|
a unit of two or more people who interact and coordinate their work to accomplish a specific goal
|
team
|
|
|
a team created by the organization as part of the formal organization structure
|
formal team
|
|
|
a formal team composed of a manger and his or her subordinates in the organization's formal chain of command
|
vertical team
|
|
|
a formal team composed of employees from about teh same hierarchical level but from different areas of expertise
|
horizontal team
|
|
|
a long-lasting, sometimes permanent team in the organization structure created to deal with tasks that recur regularly
|
committee
|
|
|
a team created outside the formal organization to undertake a project of special importance or creativity
|
special-purpose team
|
|
|
typically 5 to 12 hourly employees from the same department who meet to discuss ways of omproving quality, efficiency, and the work environment
|
problem-solving team
|
|
|
a team consisting of 5 to 20 multi-skilled workers who rotate jobs to produce an entire product or service, often supervised by an elected member
|
self-directed team
|
|
|
a team made up of members who are geographically or organizationally dispersed, rarel meet face to face, and do their work using advanced informaiton technologies
|
virtual team
|
|
|
a work team made up of members of different nationalities whose activities span multiple countries; may operate as virtual team or meet face-to-face.
|
global team
|
|
|
a person who benefits from team mebership but does not make a proportionate contribution to the team's work
|
free rider
|
|
|
a role in which the individual devotes personal time and energy to helping the teams accomplish its task
|
task specialist role
|
|
|
a role in which the individual provides support for team mebers' emotional needs and social unity
|
socioemotional role
|
|
|
a role in which the individual both contributes to the team's task and supports members' emotional needs
|
dual role
|
|
|
a role in which the individual contributes little to either the task or members' socioemotional needs
|
nonparticular role
|
|
|
the stage of team development chracterized by orientation and acquaintance
|
forming
|
|
|
the stage of team development in which individual perosnalities and roles, and resulting conflicts, emerge
|
storming
|
|
|
the stage of team deveopment in which conflicts developed during the storming stage are resolved and team harmony and unity emerge
|
norming
|
|
|
the stage of team development in which members focus on problem solving and accomplishing the team's assigned task
|
performing
|
|
|
the stage of team development in which members prepare for the team's disbandment
|
adjourning
|
|
|
the extent to which team members are attracted to the team and motivated to remain in it
|
team cohesiveness
|
|
|
a standard of conduct that is shared by team members and guides their behavior
|
team norm
|
|
|
antagonistic interaction in which one party attempts to thwart the intentions or goals of another
|
conflict
|
|
|
the tendency for people to be so committed to a cohesive team that they are reluctant to express contrary opinions
|
groupthink
|
|
|
a goal that cannot be reached by a single party
|
superordinate goal
|
|
|
the process of using a third party to settle a dispute
|
mediation
|
|
|
a conflict management strategy whereby people engage in give-and-take discussions and consider various alternatives to reach a joint decision that is acceptable to both parties
|
negotiation
|
|
|
a collaborative approach to negotiate that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict
|
integrative negotiation
|
|
|
a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party
|
distributive negotiation
|
|
|
the range between one party's minimum reservation point (the point beyond which the party is willing to accept a deal) and the other party's maximum reservation point
|
bargaining zone
|
|
|
the "best alternative to a negotiated agreement"; a previously determined choice of what a party will do if an acceptable agreement cannot be reached through negotation
|
BATNA
|
|
|
the tendency for the presence of others to influence an individual's motivation and performance
|
social facilitation
|
