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30 Cards in this Set

  • Front
  • Back
the aspects of a culture that guide and incluene relationships amond people--their values, needs and standards of behavior
social forces
the influence of political and legal institutions on people and organizations
political forces
forces that affect the availability, production, and distribution of a society's resources among competing users
economic forces
a management perpective that emerged during the 19th and early 20th century that emphasized a rational, scientific approach to the study of mangemet and sought to make organizations efficient operating machines
classical approach
a subfield of the classical management perpective that emphasized scientifically determined changes in management practives as the solution to improving labor productivity
scientific management
a subfield of the classical mangement perpective that emphasized management on an impersonal, rational basis trough such elements as clearly defined authority and responsibility, formal record keeping, and separation of management and ownership
bureaucratic organizations
a subfield of the classical management perspective that focuses on the total organization rather than the individual worker, delineating the management functions of planning, organizing, commanding, coordinating, and controlling
administrative principles
a mangement perpective that eerged near the late 19th century and emphasized understanding human behavior, needs, and attitudes in the workplace
humanistic perspective
a series of experiments on worder productivity begun in 1924 at the Hawthorne plant of Western Electric Company in Illinois; attributed employees' increased output to managers' better treatment of them during the study
hawthorne studies
a movement in mangementthinking and practice that emphasizes satisfaction of employees' basic needs as the key to increased worker productivity
human relations movement
a management perpective that suggests jobs should be designed to meet higher-level needs by allowing workers to use their full potential
human resources perspective
a subfield of the humanistic mangement perpective that applies social science in an organizational context, drawing from economics, psychology, sociology, and other disciplines
behavioral sciences approach
a management perspective that emerged after WWII and applied mathematics, statistics, and other quantitative techniques to managerial problems
management science perspective
a set of interrelated parts that function as a whole to achieve a common purpose
an extension of the humanistic perspective that describes organizations as open systems characterized by entropy, synergy, and subsystem interdependence
systems theory
a system that interacts with the external environment
open system
a system that oes not interact with the external environment
closed system
the tendency for a system to rund own and die
the concept that the whole is greater than the sum of its parts
parts of a system that depend on one another for their functioning
an extension of the humanistic perpective in which the successful resolution of organizational problems is thought to depend on mangers' identification of key variations in the situation at hand
contingency view
a concept that focuses on managing the total organization to deliver quality to customers. Four significant elements of TQM are employee involvement, focus on the cusomer, benchmarking, and continuous improvement
Total Quality Management
an organization in which everyone is engaged in identifying and solving problems, enabling the organization to continuously experiment, improve, and increase its capability
learning organization
work an organization does by using electronic linkages
business exchanges or transactions that occur electronically
managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to final customers
supply chain management
systems that unite a company's major busines functions--order processing, product design, purchasing, inventory, and so on
enterprise resource planning (ERP)
the efforts to systematically find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing
knowledge management
systems that help companies track customers' interaction with the firm and allow employees to call up information on past transactions
customer relationship management (CRM)
contracting out selected functions or activities of an organization to other organizations that can do the work more cost-efficiently