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85 Cards in this Set

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  • Back
How frequently does Windows XP create Restore Points?
Restore points are created on a daily basis and anytime significant changes are made to your computer.
What are the proactive steps you can take to plan a recovery in the event of failure?
*Perform regular system backups.
*Use virus scanning software
*Perform regular administrative functions, such as monitoring logs in the Event Viewer utility
You can specify one of five different Backup Types in the Windows XP Backup utility, Normal; Copy; Differential; Incremental; and Daily. What factors should you consider when selecting one of these as your default?
* How much data are you backing up?
* How quickly do you want to be able to perform the backup?
* The number of tapes you are willing to use should you need to perform a restore operation.
New features to Windows XP Professional include Remote Desktop and Remote Assistance. What's the difference betwen the two?
Remote Desktop is used to access a Windows XP Professional computer remotely. Remote Assistance is used to request help from another Windows XP user.
What distinguishes the different Backkup Types available in the Windows XP Pro Backup Utility?
How many files are selected for backup, whether the archive bit is set on backed up files, and how many tapes are required for the restore process.
Can the Last Known Good Configuration help if you have hardware errors?
No. This option will not help if you have hardware errors.
Describe the Normal Type and Copy Type back up options.
The Normal Type: Backs up all files; sets the archive bit on all; requires one tape for restore. The Copy Type is the same, except it does not set the archive bit on backed up files.
Windows XP is a reliable operating system, with advanced recovery tools. Therefore, it is unneccessary to plan ahead for disaster -- True or False?
False. The benefit of having a disaster recovery plan is that when you expect the worst to happen and are prepared for it, you can easily recover from most system failures.
Describe the Incremental Backup Type.
1) Only files not previously marked as archived are backed up.
2) Sets archive bit on newly backed up files.
3) It requires the last Normal backup and all the Incremental tapes that have been created since the last Normal backup for the Restore process.
What is the Event Viewer?
It displays System, Security, and Application logs. It is one of the first places to look for hints aout problems.
Distinguish between the Differential and Incremental Backup Types.
The Differential Type does not set the archive bit on newly backed up files, while the Incremental Type sets the bit. Both require the last Normal tape for restore. The Differential type also requires the last Differential Tape for restore. The Incremental needs all Incremental Tapes that have been created since the last Backup for Restore.
Startup and Recovery options are used to specify how the oeprating system will react in the event of system failure. Give an example.
You can specify whether the system should automatically rebott, and whether administrative alerts should be sent.
Describe the Differential Backup Type.
1) Only files not previously marked as archived are backed up.
2) Does not set the archive bit on backed up files.
3) It requires the last Normal backup and last Differential tapes for the Restore process.
You access the Event Viewer by Ctrl+Alt+Del or via a pop-up menu after right clicking on the task bar -- True or False?
False. You can access the Event Viewer by selecting Start>Control Panel>Performance and Maintenance> Administrative Tools> Event Viewer. You can also add it to the Microsoft Management Console.
List the six purposes of System Restore.
* To restore your computer to a previoius state
* To restore your computer without losing personal files
* To store one to three weeks of past restore points
* To make restorations possible
* To offer several types of restore points
After you've created Windows XP Professional Setup Disks, what do you use them for?
You can use them to reinstall Windows XP or start the Recovery Console.
Can you log more than just key backup operations in the Backup Log?
Yes, by picking the Detailed button in the Options tab of the Backup program dialogue box. It logs all information, including the names of the folders and the files backed up.
In the Event Viewer, describe the symbol for an error.
Red circle with white X
How do you specify the amount of information logged during the Backup process? And what are the three options.
Use the Backup Log Tab in the Backup program Options dialogue box. You can pick between:
1) Detailed
2) Summary
3) None
What are Startup and Recovery options used for?
They specify how the OS will react in the event of failure.
How do you access the Restore Wizard?
Selelect Start>All Programs>Accessories>System Tools>Backup. Click the Advanced Mode Option to open the Backup Utility screen.
What three logs can be viewed through the Event Viewer?
1) System log
2) Security log
3) Application log
Having a complete backup will guarantee that you can get back up and running in the event of a system failure -- True or False?
False. Having a complete backup won't help you if your system should fail, unless you can successfully restore the backup. To be sure that you can restore your data, you should test the restoration process before anything goes wrong.
You can use the Dr. Watson utility, which ships with Windows XP Professional, to diagnose applcication erros. Do you have to launch it?
No, when an application error occurs, Dr. Watston starts automatically, displaying information about the error.
What is System Restore?
Windows XP Professional offers a new feature called System Restore. It monitors your computer for changes and creates restore points that can be used to restore the computer to a previous configuration.
In the Event Viewer, describe the symbol for an informational item.
It's a white dialog bubble with blue forward slash (/)
What are the requirements for two computers to participate in a Remote Assistance session.
Both computers must be using Windows XP and both must be equipped with an active Internet connection.
What options does the Windows Backup Utility give you?
This utility gives you options to run the Backup Wizard and the Restore Wizard.
What are the three requirements for setting up a Remote Desktop session between two computers?
1) Windows XP must be running on the computer accessed remotely
2) The computer that will control the remote session must be equipped with Remote Desktop client software, and be running Windows 95 or higher Microsoft operating systems
3) There must be an Internet connection operating between the two computers.
What is Windows Backup?
Through this utility you can back up the system or parts of the system and restore data from backups that you have made.
You decide to install Windows 98 to a Windows XP Pro system for a dual boot configuration. In the process, you overwrite the MBR, and you no longer see the option to boot into Windows XP at the Startup window. How do you fix this?
You enter the Recovery Console and run the fixmbr command to rewrite the master boot record to support Windows XP.
This utility lets you boot your computer into limited access to FAT16, FAT32, and NTFS volumes. What is it?
The Recovery Console.
Name two features, new to Windows with XP Pro, that lets remote users take control of a computer to assist in fixing problems.
1) Remote Desktop
2) Remote Assistance
In the Event Viewer, describe the symbol for a Success Audit.
Yellow key
How do Remote Desktop and Remote Assistance differ in terms of initiating remote control of a computer?
With Remote Assistance, the session normally is initiated by a user requesting help via e-mail or Windows Messanger. Remote Desktop control is initiated at the remote end by via Start>(All) Programs>Accessories>Communications>Remote Desktop Connection.
One utility you can use to diagnose system problems is the Event Viewer. What does it do?
Through this utility you can see logs that list events related to your operating system and applications.
What is POST?
Power On Self Test is a part of the Windows XP boot sequence. The POST detects the computer's processor, how much memory is present, what hardware is recognized, and whether the BIOS is standard or has Plug and Play capabilities.
What's the main difference, in terms of access to the computer being controlled by a remote user, between the Remote Desktop and Remote Assistance?
Once control of a machine is taken over via Remote Desktop, access to it is locked until the remote user who is in charge, relinquishes control. With Remote Assistance, the person who's computer has been taken over, can take back control whenever s/he wants.
Dr. Watson is an indispensable tool for troubleshooting problems with system software -- True or False?
False, It is used to troubleshoot application errors.
When would you create or format partitions using the Recovery Console?
You might use this option if your disk utilities will not delete or create Windows XP partitions. But normally, you use Windows XP disk-partitioning utilties for this.
The Advanced Options menu is new to Windows XP. What is it and how do you get to it?
This menu includes several special options boot options, such as Safe Mode and Last Known Good Configuration. You get there by pressing F8 when prompted during the boot sequence.
The Recovery Console can be run from either the Windows XP Installation CD or from your Windows XP Startup window. To use the latter option, what do you have to do first?
You have to add the Recovery Console to Windows XP startup by typing Winnt32 /cmdcons at a command prompt from the Installation CD's i386 directory.
In the Event Viewer, describe the symbol for a warning.
A yellow triangle with a black exclamation mark (!)
What security measures protect the system in the Recovery Console?
An Administrator's password is required to log on to the Recovery Console, data cannot be copied off the disk drive, and access is limited to just four directories.
I you cannot boot the OS and your CD-ROM is not accessible, what can you do?
In this eventuality you can recover by using the Windows XP Professional Setup Boot Disks.
Safeguards built into Windows XP Professional protect administrators who know what they are doing from causing irreversible damage via the Recovery Console -- True or False?
False: Use the Recovery Console with extreme caution. Improper use may cause even more damage than the problems you are trying to fix.
When would you use the Recovery Console?
Use this option when no other options or utilities work. It starts without the graphical user interface and allows the administrator limited capabilities such as adding or replacing files and enabling/disabling services.
As a Windows mode, the Recovery Console has a graphical user interface -- True or False?
False, the Recovery Console presents you with a command prompt and very limited access to system resources.
The best protection against system failure is keeping your system clean using compressed air? -- True or False?
False. Backups are the best protection you can have against system failure.
If your computer will not start, and you can't boot into Safe Mode, what's your remaining option?
The Recovery Console.
What does the Last Known Good Configuration load?
It loads the configuration that was used the last time the computer booted "successfully."
Under what circumstances would you need to copy, replace, or rename operating system files or folders via the Recovery Console?
You might have to do this when a boot failure is caused by missing or corrupted files.
How can you create backups?
You can use the Windows Backup Utility.
When might you have to use the Recover Console to disable or enable the loading of services when the computer is restarted?
When a particular service might be the keeping the OS from booting, you might want to disable it in the Recovery Console. On the other hand, if a particular service is required for successful booting, you might use the Recovery Console to make sure it is enabled.
In the Event Viewer, describe the symbol for a Failure Audit.
Yellow lock
When would you use the Recovery Console to repair the file system boot sector of the MBR?
You might use this option if a virus may have damaged the system boot sector or MBR.
The only time you can use the Event Viewer to troubleshoot is when the system has booted normally -- True or False?
False, the Event Viewer is also available if you can boot into Safe Mode.
What four tasks can you perform through the Recovery Console?
1) Copy, replace, or rename operating system files and folders.
2) Enable or disable the loading of services when the computer is restarted.
3) Repair the file system boot sector or the MBR.
4) Create and format disk drives.
What is Safe Mode?
It is generally the starting point for system recovery. It loads the absolute minimum of services that are needed to boot XP. It is useful for troubleshooting devices or services that keep Windows XP from loading normally.
What is the Boot Normally Option?
It's a Windows XP Advanced Options menu ite used to boot Windows XP normally.
This option can help, if you experience problems after making changes to your computer. What is it?
Last Known Good Configuration.
What is the Enable VGA Mode option?
A Windows XP Professional Advanced Options menu item that loads a standard VGA driver without starting the computer in Safe Mode.
If you suspect that Windows XP is not loading due to missing or corrupt boot files, what recovery option might help?
Windows XP Professional Setup Boot Disks allow you to load all the Windows XP boot files.
What is a Failure Audit event? Give an example.
An Event Viewer entry that indicates the occurence of an event that has been audited for failure, such as a failed logon when someone presents an invalid user name and/or password.
During the Backup process, why would you use catalogs on the media to which backups are stored?
This will speed up building restore catalogs on disk. These can be used to select the folders and files to be restored during a restore operation.
What is MBR?
The acronym for Master Boot Record.
Describe NTLDR
A file used to control the Winbdows XP boot process until control is passed to the NTOSKRNL.EXE file
Describe the Enable Boot Logging Option.
A Windows XP Professional Advanced options menu item that is used to create a log file that tracks the loading of drivers and services.
What is the active partition, and where is it normally found?
This is the partition, pointed to by the Master Boot Record. It boots the operating system. The active partition is normally stored on the C: drive.
A file accessed in the Windows XP boot sequence. It is used to load the kernel.
What is the Master Boot Record?
A record used in the Windows XP boot sequence to point to the active partition, which is the partition used to boot the operating system.
All external tape drives are supported by the Windows XP Pro backup utility -- True or False?
False. External tape drives which attach to your parallel port are not supported by the Windows XP Pro OS. However, you can use third-party backup software to support this configuration.
Define Backup Wizard.
A Wizard used to perform a backup. It is accessed via the Windows XP Backup Utility.
How do you access Windows XP Pro's built in backup utility?
Start>Programs>Accessories>System Tools>Backup.
What is Debugging Mode?
A Windows XP Advanced Option menu item that runs the Kernel Debugger, if that utility is installed. The Kernel Debugger is an advanced troubleshooting utility.
If you are logged on as a member of the Users group can use the Backup Wizard?
No. Before you start the Backup Wizard, make sure you are logged on as an Administrator or member of the Backup Operators group.
A file accessed in the Windows XP boot sequence. NTBOOTDD.SYS is an optional file (the SCSI driver) that is used when the computer has a SCSI adapter with the on-board BIOS disabled.
What happens to the MBR, once it locates the active partition?
The boot sector is loaded into memory and executed.
A file accessed in the Windows XP boot sequence. It is used to detect any hardware that is installed and add information about the hardware to the Registry.
What is an Information Event? Give an example.
An Event Viewer entry that informs you that a specific action has occurred, such as when a system shuts down or starts.
What is the BOOT.INI file?
A file accessed during the Windows XP boot sequence. The BOOT.INI file is used to build the operating syste menu choices that are displayed during the boot process. It is also used to specify the location of the boot partition.
What is DRWTSN32?
The command used to access the Dr. Watson utility.
What is an Error Event?
An Event Viewer event type that indicates the occurrence of an error, such as a driver failing to load.
What is the BOOTSECT.DOS file?
An optional file that is loaded if the user chooses to load an operating syste other than Windows XP. The file is used onl in dual-boot or multi-boot computers.
Define application log.
A log that tracks events that are related to applications that are running on the computer. Use the Event Viewer to view it.