Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
32 Cards in this Set
- Front
- Back
- 3rd side (hint)
|
WVO |
Wyndham Vacation Ownership |
|
|
|
What year did Wyndham become Wyndham |
2006 |
|
|
|
What are the 2 forms of vacation ownership |
Deeded and Right-to- use |
|
|
|
WVR |
Wyndham Vacation Resorts |
|
|
|
WbW |
WorldMark by Wyndham |
|
|
|
SVC |
Shell |
|
|
|
What year did WVO launch their point based ownership program |
1991 |
|
|
|
WCF |
Wyndham Consumer Finance |
|
|
|
What does WCF provide to WVO |
Lending and servicing |
|
|
|
What are the 4 departments of WCF |
Account Servicing Operations (ASO) Special Servicing Operations (SSO) Financial Operations (FinOps) Operational Quality and Development (OQ&D) |
|
|
|
What are the three count on me principles |
Responsive Respectful Deliver |
|
|
|
What does account servicing operations ASO do |
Handle contracts! make sure all paperwork is right |
|
|
|
What does special services operations do SSO |
Collect payments inbound calls etc... Financial Services |
|
|
|
What does Financial operations do (Fin Ops) |
Support to business training and forecasting |
|
|
|
How many strategic intent are there |
4 |
|
|
|
Strategic intent number 1 |
Drive cash flow |
|
|
|
Strategic intent number 2 |
Facilitated support sales to Target markets |
|
|
|
Strategic intent number 3 |
Meet service-level commitments to WVU and clubs and our funding sources |
|
|
|
Strategic intent number four |
N gauge train develop our Workforce |
|
|
|
Resort management |
20% |
|
|
|
General and administrative expenses |
15% |
|
|
|
Sales |
30% |
|
|
|
Marketing |
15% |
|
|
|
What are the types of membership |
CWP Club Wyndham Select (plus) VIP Club Wyndham Presidential Reserve Club Wyndham Access |
|
|
|
Transportation |
|
|
|
Its 10 - 50 |
|
|
|
B |
|
|
|
A |
|
|
|
B |
|
|
|
D |
|
|
|
B |
|
|
|
FAX |
Internal exchange system for Fixed-Week owners. |
VIP and Membership Enhancements |
