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19 Cards in this Set
- Front
- Back
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ABOVE WING |
Guest Services; Teammates who assist Guest at the ticket counter |
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AGENT SINE |
Agent's personal identification code |
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BELOW WING |
Ramp Services; responsible for guiding the aircraft into position and luggage handling |
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Captain |
Pilot in command of the aircraft; occupies left seat of the flight deck |
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Elevate |
Virgin Americas frequent flyer program |
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First Class |
Class of service, Virgin America's premium class |
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First Officer |
Pilot 2nd in command sits on right hand side of flight deck |
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Guest |
Passenger, make sure to use this term "Guest" not passenger |
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Guest Services Teammate |
Virgin American's term for an Airport Teammate |
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InFlight Team Leader |
Teammate in charge of the aircraft cabin |
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InFlight Teammate |
Flight Attendant |
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Main Cabin |
Class of service, Virgin's economy class |
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Preferred Seats |
Designated seats in front of the Main Cabin that can be purchased for an additional fee |
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Main Cabin Select |
Class of service, Virgin America's premium economy seats located in Main Cabin |
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Reservation Teammate |
Virgin America's term for Contact Center Teammate |
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Sabre |
Virgin America's reservation system |
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Station |
Airport |
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Showtime |
Time that a Teammate is required to report for duty |
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Teammate |
Company Employee |
