term1 Definition1term2 Definition2term3 Definition3
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ABOVE WING
Guest Services; Teammates who assist Guest at the ticket counter
AGENT SINE
Agent's personal identification code
BELOW WING
Ramp Services; responsible for guiding the aircraft into position and luggage handling
Captain
Pilot in command of the aircraft; occupies left seat of the flight deck
Elevate
Virgin Americas frequent flyer program
First Class
Class of service, Virgin America's premium class
First Officer
Pilot 2nd in command sits on right hand side of flight deck
Guest
Passenger, make sure to use this term "Guest" not passenger
Guest Services Teammate
Virgin American's term for an Airport Teammate
InFlight Team Leader
Teammate in charge of the aircraft cabin
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