Vx-Rtm-Training-Aide-03-06-2016 Airline Terminology

Front 1

Baggage Tag

Back 1

Tag placed on Guest checked bag that shows routing and destination of the baggage.

Front 2

Boarding Pass

Back 2

Security Document given to the Guest with all flight information

Front 3

Carrier

Back 3

Another word for Airline

Front 4

Charter Flight

Back 4

Flight sold and operated through a group or tour agent according to their terms and schedule.

Front 5

Checked Baggage

Back 5

Baggage which is in the custody of the airline after check-in and has a baggage tag.

Front 6

Codeshare

Back 6

An arrangement between two airlines where one markets the flight by selling tickets and placing its code on the service and the other operates the flight using their own crew and aircraft.

Front 7

Connecting Flight

Back 7

Flight that requires the Guest to change planes as part of their journey.

Front 8

Control Tower

Back 8

Airport building where air traffic controllers oversee and direct all aircraft

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Estimated Time of Arrival

Back 9

time the aircraft is expected to land at a station

Front 10

Estimated Time of Departure

Back 10

Time the aircraft is expected to depart the station

Front 11

Flight Interruption Manifest

Back 11

A document that is used in place of a ticket what a Guest is involuntarily re-routed to another airline.

Front 12

Flight Manifest

Back 12

A list of all the reservations made for that flight

Front 13

Flight Segment

Back 13

Travel between any two places in an PNR

Front 14

Ground Delay Program

Back 14

Flow instituted when the traffic demand is expected to exceed the rate at which the airport can receive flights. This can be possibly due to inclement weather or a closed runway.

Front 15

Group Booking

Back 15

A reservation containing 10 or more Guest

Front 16

IATCI

Back 16

"Inter Airline Through Check Out" An agreement between airlines allowing Guest to be checked in to their final destination when they are flying on multiple airlines.

Front 17

Inbound

Back 17

Arriving; can apply to a flight, a Crew or Guest

Front 18

Interline Booking

Back 18

Air travel in which the same ticket or itinerary covers different logs of travel flown by different airlines.

Front 19

Itinerary

Back 19

Flight segments and information pertaining to the Guest journey.

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Leg

Back 20

Flight segment involving one take off and one landing.

Front 21

Market

Back 21

The individual cities that Virgin Airlines sells and advertises for travel.

Front 22

Multi City

Back 22

A trip that includes one or more stops. Travel may involve different airlines and fares on each segment.

Front 23

Non-Stop Flight

Back 23

Flight that does not make any stops or changes of aircraft through out the journey.

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Orignate

Back 24

Beginning point of a flight

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Outbound

Back 25

Departing; can apply to a flight, a Crew or Guest

Front 26

Overbooking

Back 26

The act of selling more seats than are available

Front 27

Passenger Name Record (aka PNR)

Back 27

Guest's reservation encompassing of: name, phone, reservation number, itinerary and any other supplementary information. Also known as confirmation code.

Front 28

Round Trip

Back 28

A journey to one or more places and back again

Front 29

Thru Flight

Back 29

A single flight, from origin to destination with one or more intermediate stops to the point of destination that does not require a Guest to change planes

Front 30

Connecting Flight

Back 30

A single flight, from origin to a destination that requires a hold over to a flight to get to the final destination