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5 Cards in this Set
- Front
- Back
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Reliability |
The ability to perform the promised service dependably and accurately |
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Responsiveness |
The willingness to help customers and provide prompt service |
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Assurance |
The knowledge and courtesy of employees and their ability to convey trust an confidence in dealing with a request |
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Empathy |
The caring, individualised attention provided to the customer. |
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Whenever someone visits a destination- |
The quality of the service they experience during their stay will strongly influence the memories they take away. Therefore, good customer service matters to everyone. |
