term1 Definition1term2 Definition2term3 Definition3
Please sign in to your Google account to access your documents:
Reliability
The ability to perform the promised service dependably and accurately
Responsiveness
The willingness to help customers and provide prompt service
Assurance
The knowledge and courtesy of employees and their ability to convey trust an confidence in dealing with a request
Empathy
The caring, individualised attention provided to the customer.
Whenever someone visits a destination-
The quality of the service they experience during their stay will strongly influence the memories they take away. Therefore, good customer service matters to everyone.
Need help typing ? See our FAQ (opens in new window)
Please sign in to create this set. We'll bring you back here when you are done.
Discard Changes Sign in
Please sign in to add to folders.
Sign in
Don't have an account? Sign Up »
You have created 2 folders. Please upgrade to Cram Premium to create hundreds of folders!