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20 Cards in this Set
- Front
- Back
- 3rd side (hint)
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A bulk amount of our time is spent doing what?
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Listening
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More than 50%
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having to do with hearing
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auditory
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listening
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not active
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passive
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we don't have to consciously exert energy to hear
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grammatical arrangement of words
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syntax
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needed to understand
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name the stages of the listening process
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selecting
understanding evaluating responding remembering |
5 processes
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what are the different types of listening styles?
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informational
critical emphatic |
3 styles
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how can we be effective listeners?
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by adjusting our listening styles according to the situation
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divulge
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reveal
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ask for more information
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to seek understanding of the thoughts or concepts being presented
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informational listening
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deliberate listening
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informational requires competencies in certain areas
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attention
organization clarification recall |
four areas
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focus on the thoughts and feelings of the speaker
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attention
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don't miss out on details
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enables us to make sense of messages that do not convey information in a systematic fashion
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organization
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needed to retain the information we heard
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reveal rhyme, phase, acronym, or other mental technique used to ease the task of memorization
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mnemonics
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one of the most effective techniques
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ICE
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informational
critical empathic |
mnemonics
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useful for analyzing or judging what we have heard
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critical listening
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includes evaluating what was said
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how does critical listening test the merit of a message?
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by gathering information
evaluating the speakers credibility questioning the speakers evidence and reasoning |
3 ways
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how is empathic listening characterized?
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support
comfort sympathy |
3 characters
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True/False - everyone, never, always, and no one are examples of inclusive phrases
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True
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these are red flags signifying exaggeration or faulty reasoning
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helps the speaker rather than the listener
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empathic listening
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identify with thoughts and feelings of the speaker
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what are the ways to check or enhance understanding if the speakers perspective?
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questioning
paraphrasing |
2 ways
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