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18 Cards in this Set
- Front
- Back
- 3rd side (hint)
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How do we use language?
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To define, evaluate, influence, and reflect
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4 roles of language
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not concrete; difficult to understand
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abstract
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too broad to be understood
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implied meaning
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connotation
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define what is
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describes experiences, people, relationships, feelings, and thoughts
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define
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role of language
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look over qualities to define something
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evaluate
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use of connotations
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labels we attach to things influence perceptions
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influence
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role of language
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show attitudes and thoughts
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reflect
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role of language
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what ways contribute to communication problems?
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equivocal language, relative terms, overly abstract language, disruptive language, emotive language, evasive language, irresponsible language
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7 contributions
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open to more than one interpretation
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equivocal language
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does not have one definitive meaning
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takes on precise meaning when compared to something else
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relative terms
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if used without explanation, there could be a communication problem
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language that can be too broad or general to be understood clearly
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overly abstract language
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unclear statements
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when people state perceptions instead of facts
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disruptive language
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without admittance of own opinion
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how can we avoid disruptive language?
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by qualifying opinions and inferences
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identifying ones opinion
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uses words that are emotionally charged
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emotive language
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commonly called fighting words
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language that is purposely indirect
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evasive language
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avoids communication directly by using words or phrases that have more than one meaning
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conveys the unwillingness of the speaker to take responsibility for their feelings, thoughts, and behavior
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irresponsible language
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shifts responsibility away from the speaker
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how can we keep troublesome language out of communication?
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seek clarification, along with remembering her points of competent communication
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use language carefully
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what are the key points of competent communication?
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truthfulness, kindness, and relevant
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3 key points help avoid troublesome communication
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