Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
15 Cards in this Set
- Front
- Back
|
Consumer |
Is a person, organisation or business that buys goods or services. |
|
|
Informed Consumer |
They know what they want and they choose wisely. They shop round and look at the price and quality of goods. |
|
|
Impulsive buying |
This is buying something on the spur of the moment. |
|
|
Methods of Ordering Goods |
By personal calling, telephone, email, text, fax, online or letter. |
|
|
Receipt |
This is written proof of payment for goods or services. |
|
|
Receipt contains |
Amount paid, who made the payment, date it was issued, reference number and signature of the person receiving the money. |
|
|
What protects the consumer? |
Consumer Legislation, organisations and institutions. |
|
|
What is the name of the legislation that protects the consumer? |
Sale of goods and Supply of Service Act 1980. Consumer Protection Act 2007. |
|
|
What is contained in the Sale of Goods and Supply of Service Act 1980? |
Goods are of Merchantable Quality, Fit for Purpose, as described, correspond to the sample and supplier or service must be qualified. |
|
|
Who in the Sale of Goods and Supply of Service Act 1980 is responsible for dealing with faulty products? |
Retailer |
|
|
What is a guarantee? |
The promise from a manufacturer to offer a repair, replacement or refund to the customer who has purchased faulty goods. |
|
|
What is the national consumer agency now called |
The Competition and Consumer Protection Commission (CCPC) |
|
|
The Consumer Protection Act 2007 replaced what Act? |
Consumer Information Act 1978 |
|
|
The Consumer Protection Act 2007 deals with? |
False or Misleading Descriptions False or Misleading Advertising False or Misleading Price Information |
|
|
Conflicts can be solved in two ways, what are they? |
Non-Legislative Practices and Legislative ones. |
