Test 3

Front 1

Describes the arrangement of work positions within an organization

Back 1

Organization Chart

Front 2

The process of grouping people and jobs into work units

Back 2

departmentalization

Front 3

Groups together people working on the same product, in the same area, with similar customers, or on the same processes

Back 3

divisional structure

Front 4

Lack of communication and coordination across functions

Back 4

The functional chimneys problem

Front 5

Groups together people and jobs focused on a single product or service

Back 5

product structure

Front 6

Groups together people and jobs performed in the same location

Back 6

geographical structure

Front 7

Groups together people and jobs that serve the same customers or clients

Back 7

customer structure

Front 8

Brings together members from different functional departments

Back 8

cross-functional team

Front 9

Convened for a particular task or project and disband once it's completed

Back 9

project teams

Front 10

Cooperation agreement with another organization to jointly pursue activities of mutual interest

Back 10

strategic alliance

Front 11

Links all persons with successively higher levels of authority

Back 11

chain of command

Front 12

The process of distributing and entrusting work to other persons

Back 12

Delegation

Front 13

The concentration of authority for most decisions at the top level of an organization

Back 13

Centralization

Front 14

Allows others to make decisions and exercise discretion in their work

Back 14

Empowerment

Front 15

The dispersion of authority to make decisions throughout all organizations levels

Back 15

Decentralization

Front 16

What is the main purpose of organizing as a management function?

Back 16

To arrange people and resources to accomplish work

Front 17

What is the current trend in the use of staff in organizations?

Back 17

To reduce the number of staff personnel

Front 18

What is the process through which new members learn the culture of an organization?

Back 18

Socialization

Front 19

What one sees and hears when walking around an organization as a visitor, a customer, or an employee.

Back 19

Observation culture

Front 20

Consists or the core values, or underlying assumptions and beliefs that shape and guide people's behaviors in an organization

Back 20

Core culture

Front 21

The belief that one's membership group or subculture is superior to all others

Back 21

Ethnocentrism

Front 22

What forms between persons who share the same profession and skills?

Back 22

Occupational subcultures

Front 23

Form among people who work together in the same functional area, such as marketing, sales and finance

Back 23

Functional subcultures

Front 24

_____ or national subcultures form among people who work together and have roots in the same ethnic community, country, or region of the world

Back 24

Ethnic Subcultures

Front 25

Form among persons who work together and share the same gender identities

Back 25

Gender subcultures

Front 26

What is the glass ceiling?

Back 26

An invisible barrier to advancement by women and minorities in organizations

Front 27

When minority members adopt characteristics of major cultures in order to suceed

Back 27

Biculturalism

Front 28

A leadership approach that creates an organizational culture that respects diversity and supports multiculturalism

Back 28

Managing diversity

Front 29

Top-down change

Back 29

change initiatives come from senior management

Front 30

Bottom-up change

Back 30

change initiatives come from all levels in the organization

Front 31

Results in a major and comprehensive redirection of the organization

Back 31

Transformational change

Front 32

Unfreezing

Back 32

The phase during which a situation is prepared for change

Front 33

Changing

Back 33

The phase where a planned change actually takes place

Front 34

Refreezing

Back 34

The phase at which change is stabilized

Front 35

Force-coercion strategy

Back 35

Pursues change through formal authority and/or the use of rewards or punishments

Front 36

Process of attraction, developing, and maintaining a talented work force

Back 36

Human resource management

Front 37

The economic value of people with job-relevant abilities, knowledge, ideas, energies and commitment

Back 37

Human capital

Front 38

Occurs when someone is denied a job or a job assignment for reasons that are non job relevant.

Back 38

Discrimination

Front 39

The requirement that employment decisions be made without regard to race, color, national origin, religion, gender, age or disability status

Back 39

Equal employment opportunity

Front 40

An effect to give preference in employment to women and minority group members who have traditionally been underrepresented

Back 40

Affirmative action

Front 41

Employment criteria justified by capacity to perform a job

Back 41

Bona fide occupational qualifications

Front 42

Holds that persons performing jobs of similar importance should be paid at comparable levels

Back 42

Comparable worth

Front 43

Hired as needed and are not part of the organization's permanent workforce

Back 43

Independent contractors

Front 44

Lists the qualifications of a job holder

Back 44

Job specification

Front 45

Details the duties and responsibilities of a job holder

Back 45

Job description

Front 46

Reliability

Back 46

means that a selection device gives consistent results over repeated measures.

Front 47

Mentoring

Back 47

assigns early-career employees as proteges to senior ones.

Front 48

The process of formally evaluating performance and providing feedback to a job holder

Back 48

Performance appraisal

Front 49

Superiors, subordinates, peers, and even customers in the appraisal process

Back 49

360-Degree appraisals

Front 50

An organization that deals with employers on the workers collective behalf

Back 50

Labor union