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4 Cards in this Set
- Front
- Back
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Credibility
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Building Expertise
Building Trust |
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Communication
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Intention - what do you want to accomplish
Expression - what medium should you use Reception - was it seen or heard Interpretation - was it understood Feedback - did you do it right |
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Listening
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-Demonstrate non verbal signals
-Actively interpret sender's message -Be aware of sender's non-verbal behavior -Avoid becoming defensive |
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Aggression vs. Acquiescene
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-Attacking to hurt others or protect yourself
-Low or high self-image vs. -Gives up and gives in -Backs down easily -Low self-image |
