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37 Cards in this Set
- Front
- Back
- 3rd side (hint)
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what are the different aspects of a competent communicator
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1. should be understood
2.should achieve the communicators intended affect 3. must be ethical |
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3 cultural norms
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1.value of truth
2.respect others dignity 3.not harm innocent people |
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characteristics of communication
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1.inescapable
2.irreversable 3. governed by rules 4.complicated 5.emphasises content and relationships |
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maslows process of becoming self aware
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unconscious incompetence
conscious incompetence conscious competence unconscious competence |
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attitude
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like/dislike
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belief
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true/false
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value
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good/bad
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how does self concept develop
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1. communication with others
2.associations with groups 3. assumed roles 4. self labels |
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reframing
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redefining events from a different point of view
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sapir-whorf hypothesis
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thought is rooted and controlled by language
(we can not think of something to relate to what we heard if we aren't familiar with the word being used) |
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power of words
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1.to create and label experiences
2.to make and break relationships 3.affect thoughts and actions 4. shape and reflect culture |
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emotional meaning of message
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55 percent is body language
38 percent is tone of voice 7 percent is words |
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aspects of a quality handshake
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1.strong
2.vigorous 3.adequate in duration 4.complete in grip |
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haptics
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study of touch
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adaptor
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nonverbals that help people understand what is being said
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kinesics
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human movement
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immediacy
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showing closeness
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how to people show immediacy
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eye contact
touch closeness |
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steps in the process of listening
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1. selecting'
2. attending 3.understanding 4.remembering 5.responding |
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response latency
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the amount of time it takes for a person to respond
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back channel cue
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a vocal cue that signals when we want to talk and when we dont
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barriers of listening
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self barriers
information processing barriers context barriers |
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overcome self focus barrier
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shift attention back to the speaker
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overcome emotional noise
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act calm and remain calm and use self talk
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overcome criticism
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focus on the message not the messenger
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overcome processing rate
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use the difference between speech rate and thought rate to summarize the message mentally
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information overload
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realize when you or your partner is tired or distracted and not ready to listen
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overcome receiver apprehension
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record the message to be sure you capture it
take notes make mental summaries |
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overcome shifitng attention
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make a conscious effort to remain focused on one message
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overcome time and place barriers
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schedule difficult listening situtations for when you are at your best
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external noise
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eliminate distracting noise
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listening styles
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people oriented listening
action oriented listening time oriented listening content oriented listening |
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prefaces of listening styles
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people - understand how i feel about the situation
action- i need advice content- let me know if im missing something time - im in a hurry |
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uncertainty avoidance
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you don't want to be suprised, you want to know what to expect at all times
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high context culture
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more use of nonverbal cuese\
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low context culture
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more use of messages
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culture shock
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feelings ofconfusion,loss, stress and and anxiety that a person may experience when encountering a culture different than his own
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