Telephone Etiquette (Manners)

Front 1

true or false :

It is important to answer any call promptly, even if you are busy doing something else.

Back 1

True

Front 2

true or false:

If someone accidentally reached you, it's OK to say "wrong number" and hang up.

Back 2

false

Front 3

What 2 things do you have to do before putting someone on hold?

Back 3

1. ask if they agree to be put on hold
2 check what they'll hear while waiting

Front 4

Translate:

Restez en ligne, je vous le passe.

Back 4

Hold the line / hold on, i'll put you through

Front 5

Translate:

Sophie Dos à l'appareil, comment puis-je vous aider?

Back 5

Sophie Dos speaking, how can I help you?

Front 6

True or false:

When you manage multiple lines, you must answer the caller sin the order they called.

Back 6

true

Front 7

Find a better way to say:

"I don't know"

Back 7

"Let me find out for you"

Front 8

Find a better way to say:

"That's not my job, I can't help you"

Back 8

"let me find someone who can help you"

Front 9

translate:

merci pour votre appel.

Back 9

Thanks for calling