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49 Cards in this Set
- Front
- Back
Interteam conflict occurs when
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two independent teams within the same organization lose the ability to maintain a healthy working relationship with each other
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signs of interteam conflict
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more complaining about the other team than actual problem-solving, increased absences & resignations, failure to ask for services, task or product of teams is delayed, tension increased, members of teams having private meetings, frustration and misunderstandings between teams
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Design A interteam intervention begins by
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splitting into mixed team sessions to identify the problems before reporting back to the whole group
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Design A interteam intervention ends by
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having mixed teams propose solutions with details of implementation and then sharing with the whole group.
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Difference between Design B and Design A is that Design B involves
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allowing each team to observe the other team discuss their responses to a series of questions
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One difference between Design C and Designs A and B is that Design C focuses mostly upon
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perceptions and change
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Which is the following is true about the intervention Design which utilizes a facilitator
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his or her role begins with meeting with each team separately in an attempt to understand the problem and possible solutions
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"quick and dirty approach"
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fishbowl (B)
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Which design focuses largely on how each team sees each other and how these perspectives may have led to conflicts
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Design C
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Which Design utilizes an outside facilitator
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Design D
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Which of the Designs only involves representatives of each team rather than all members of each team
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Design E
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Which of the Designs is referred to as the fishbowl design
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Design B
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Innovative teams begin with an innovation-minded leader who is capable of two types of activities
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Discovery: questioning and observing
Execution: planning and implementing |
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Questioning
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willingness to try out new ideas and produce prototypes
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observing
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commitment to watch and learn from current customers and clients in order to notice their particular needs that your organization might be able to meet with some innovation product or service
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networking
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one's ability to gain insight and new perspective by leaving his/her immediate circle of comfort and interact with those who think very differently
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Experimenting
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one's tendency to frequently challenge the status quo and adopt a mindset of curiosity
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Associational thinking
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ability to transfer ideas and innovations from one field to a new idea within one's own field
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George de Mestral
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discovered burs on his dog-velcro ***associational thinking**
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in order for team members to think innovatively leaders need to create
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psychological safety
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smart failures
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can learn from the failure
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dumb failures
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comes from poor preparation or inadequate collaboration
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innovative leaders might not necessarily encourage innovative thinking among their teams and need to do....
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share their own innovative ideas first, to inspire others to do so.
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innovation skills
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out of the box, discovery, questioning, observing experimenting
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execution |
analytical, practical, planning delivery,
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human skills
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how does our innovation affect people
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technical skills
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how can we get the job done
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business skills
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viable in the market, how to promote
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According to our authors, which of the following are NOT common traps of brainstorm sessions
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-fewer ideas are generated by the group process than had each individual been asked to brainstorm by his/herself on paper
-members tend to offer ideas that are unrealistic |
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According to our authors, one way to help solve some of the traps of brainstorm sessions is to
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have individual members first brainstorm their own ideas separately and write them down before engaging in team brainstorming.
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When organizations have special projects and challenges outside the realm of regular functioning, they will form a _____
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subgroup charged with a single purpose-some empowered to make decisions, others are formed to simply offer recommendations or propossals
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one problem with temporary temas is that they
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don't see the need for or time for any initial tembuilding-tendency is get right to the business of task completion
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international ventures
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having pastors, military leaders, teachers, CEOs all serving on the same team illustrate cultural differences based on international ventures
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artifacts
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tangible aspects of culture (behaviors, language, performances, dress, objects, architecture)
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norms
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unwritten rules reflected in the artifacts used by individuals to act appropriately in a given culture
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values
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broader rules that represent the collective feelings of a group about what is good, proper, valuable and right-lead to norms
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assumptions
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basic beliefs that underlie artifacts, norms and values -core of culture
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Power Distance
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Uncertainty Avoidance
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Task vs. Relationship Orientation
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Independence vs. Collectivism
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Which of the following represents something teams should do in regard to the "C" for Change
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Establishing 'upfront' several basic understandings of how the team should operate
-have regularly 'post-meeting 'surveys to check how the team is performing. |
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According to our authors, which of the following is NOT among the reaons for the rise of virtual teams?
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inefficiency in many traditional face-to-face teams
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Media Richness Model
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choose the medium that best fits the cultural needs of the team members based on Hofstede's cultural dimensions
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Video conferencing
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rich medium
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email is
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more lean than face-to-face communication, more lead than videoconferencing, more lean than teleconferencing
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too many side conversations, miscommunication, data glut, data deficiency
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Which of the following is NOT among the increased demands upon the leader when she is leading a virtual team
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being careful to utilize lean media like email for team brainstorming activities
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