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24 Cards in this Set
- Front
- Back
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Biculturalism |
is when monitory members adopt characteristics of majority cultures in order to succeed |
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Competitive Advantage |
allows an organization to deal with market and environmental forces better than its competitors |
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Continuous Improvement |
involves always searching for new ways to improve work quality and performance |
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Core Values |
are beliefs and values shared by organization members |
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Customer Relationship Management |
strategically tries to build lasting relationships with, and add value, for customers hey |
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Diversity |
describes race, gender, age, and other individual differences |
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Environmental Uncertainity |
is a lack of complete information about the environment |
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Ethnocentrism |
is the belief that one’s membership group or subculture is superior to all others |
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General Environment |
is composed of cultural, economic, legal-political, and education conditions |
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Glass Ceiling |
is a hidden barrier to the advancement of women and minorities |
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ISO Certification |
indicates conformance with a rigorous set of international quality standards |
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Managing Diversity |
is building an inclusive work environment that allows everyone to reach their full potential |
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Multicultural Organization |
is based on pluralism and operates with inclusivity and respect for diversity |
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Multiculturalism |
involves pluralism and respect for diversity |
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Organizational Culture |
is the system of shared beliefs and values that guides behaviour in organizations |
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Organizational Subcultures |
exists among people with similar values and beliefs based on shared work responsibilities and personal characteristics |
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Quality Circle |
members meet periodically to discuss ways of improving the quality of products or services |
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Specific Environment |
includes the people and groups with whom an organization interacts |
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Stakeholders |
are the persons, groups, and institutions directly affected by an organization |
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Supply Chain Management |
strategically links all operations dealing with resource supplies |
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Symbolic Leader |
uses symbols to establish and maintain a desired organizational culture |
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Total Quality Management (TQM) |
is managing with an organization-wide commitment to continuous improvement, product quality, and customer needs |
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Value-Based Management |
actively develops, communicates, and enacts shared values |
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Value Creation |
is creating value for, and satisfying needs of, constituencies |
